Team Leader Ofr
hace 6 meses
**Title**: Team Leader OFR
**Location**: GSC BOG
**Key Responsibilities**:
- Monitor OFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses.
- Actively lead the team of OFR Specialist in charge, looking for operational excellence through respect and results.
- Measure and control the performance of the program and resources according to the objectives defined
- during the implementation phase.
- Control the processes within the quality standards and guarantee the compliance with administrative rules.
- Actively participate and maintain an excellent relationship with process owners/ business partners
- Provide timely feedback for the team in charge
- Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx & Transition Manager
- Analyze and present the capacity utilization of the programs in charge
- GSConnect usage and accuracy of the information
**Skills / Requirements**:
- Professionals in Industrial Engineering, Business Administration, International Business or similar occupations
- Previous experience in project management (Desirable), active leadership and teamwork.
- High level of English (dialogue, writing, listening).
- Advanced level of MS Excel and other MS Office tools.
**Relevant information**:
- Salary: $4.600.000.
- Type of Contract: Indefinite - Directly with DHL Colombia.
- Annual performance bonus
- Food Allowance: $95.564
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