Workforce Administration Service Delivery Analyst
hace 2 semanas
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to be forever caring, our products and services are available in over 100 countries. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. The company is a constituent of the FTSE 100 Index (LSE: CTEC) and in 2021 revenues were over $2 billion.
We are transforming our HR function at Convatec and are now looking for great people to fill key roles in our new international HR Service Delivery Team, closely aligned with our Global Business Services (GBS) organisation. This role represents a fantastic opportunity to join us at a key execution stage of the programme to be part of the implementation and improvement of this critical component of our new function.
**Job Summary**
This role in **W**orkforce Administration **Service Delivery** team **is based in our global service delivery centre in **Bogotá** and it has been created to deliver Workforce Administration services to the Convatec enterprise as part of an international team of delivery experts. **Workforce Administration Analyst** will be responsible for the successful delivery of Workforce Administration services and have the opportunity to play a role in defining, improving, and supporting our new HR Operating Model.
**Key responsibilities in your role** include**:
- Analysing company's Workforce administration processes, user feedback to identify opportunities for efficiency and simplification
- Actively providing advice on and implementing opportunities for constant simplification and efficiency of Workforce Administration processes and organisational management
- Supporting colleagues in both HR and beyond on new starter, mover, and leaver processes in compliance with the requirements and applicable legislation
- Supporting the build of our new Workforce Administration processes as part of a shared service including optimisations to continuously improve our offering
- Ensuring service delivery according to the needs for any mass changes related to Workforce Administration
- Support and participate in the drive for continuous improvement for the Workforce Administration processes, identifying opportunities for improvement and supporting the implementation of solutions when necessary
- Participate in and support a culture of customer centricity and continuous improvement for Workforce administration processes to simplify the current processes and optimise our colleagues’ experience of the service you provide
**Other **activities** in this role include**:
Analysing and maintaining Workforce Administration processes
- Supporting the build of Workforce Administration detailed processes (Local Work Instructions and knowledge transfer)
- Providing training to new users when necessary
- Support the alignment of global Workforce Administration processes with revised arrangements as part of transition to new services
- Participating in stabilising the Workforce Administration service once live
- Supporting the take-on of Workforce Administration activities that are suitable for delivery in a shared services environment
- Supporting Workforce Administration queries and requests as they arise, finding solutions where needed
Service Delivery and Continuous Improvement
- Deliver high quality Workforce Administration services in a reliable, consistent, and compliant manner
- Along with the wider HR team, improve our knowledge bases to support the development of shared services
- Ensure that Workforce Administration services are delivered in a control-compliant way
- Provide and improve reporting in line with needs related to Workforce Administration processes
- Support ad-hoc report requests in accordance with relevant service measures
- Shape the build of our new Workforce Administration processes as part of a shared service including optimisations to continuously improve our offering
- Participate in our induction programme for new team members, provide feedback on the induction process and share ideas and feedback for improvement.
**Who you will be working with**
- Workforce administration Service Delivery Team, HR IS team, Regional People Partners, Analytics People Partner, HR Business partners, Service Delivery Team Leads, Managers, IT provisioning and access team, Finance T&E team
- A minimum of 3 years of experience in customer-facing Workforce Administration and Service Delivery role, ideally within a Shared Services environment
- Experience in organisational management in international company desirable
- Experience in continuous improvement initiatives
- Excellent computer skills (MS 365, MS teams)
- Goo
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