Solution Area Specialist, Support Solutions

hace 2 meses

Bogotá Cundinamarca, Colombia Microsoft A tiempo completo

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**Sales Excellence**
- Engages with internal and external stakeholders on business planning, Rhythm of Business (ROB) meetings to review and plan for strategic accounts across territories.
- Builds and transforms new markets by leveraging technical and industry expertise, partners, and resources. Leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation.
- Collaborates with extended sales team, partners, and marketing to lead business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business. Acts as a thought leader and clears opinions and perspectives from business analysis.
- Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry. Proactively seeks training, including information that adds to the understanding of customers' business, and shares it with team members.
- Reviews feedback report and sets long-term strategies aimed at maintaining levels of client satisfaction. Coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience. Manages and/or orchestrates sales and delivery success through the account team and pursuit team.
- Manages the end-to-end business for strategic accounts across the organization. Leads forecasting for accounts and develops a portfolio and territory plan to drive intentional selling with on-strategy engagements in high propensity accounts. Mentors less experienced team members.

**Technical Expertise**
- Leads conversations and sets up events within Microsoft. Mentors others and develops strategies for best practice sharing across subsidiaries. Contributes ideas that can be instituted across Microsoft.
- Posts information or speaks at external events, drives conversations with prospective customers/partners as a thought leader across solution areas.

**Scaling and Collaboration**
- Leads the sales orchestration with internal stakeholders and partners (e.g., Enterprise Operating Unit). Applies a holistic approach to build network across territories. Positions opportunities to promote collaboration and participation.
- Leads the planning and execution on opportunities with resources and partners to cross-sell and up-sell. Identifies, leverages, and coordinates partners and resources across solution areas. Validates partner solution relevance for customers. Provides input and feedback to One Commercial Partner (OCP) on developing partner strategies and connects the partner ecosystems to scale business results.

**Sales Execution**
- Orchestrates with team members on conducting personal campaigns to discover new opportunities and generate new leads. Leads conversations with strategic/high-potential customers (e.g., high budget, global account, highly competitive) along with account teams or partners. Facilitates the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with partners and services. Guides others on social selling. Applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed, and educate the customers on how to best address their needs.
- Drives consumption and grow business with existing strategic customers by initiating conversations, guiding others on demos or quotes, and the collaboration with partners or internal teams (e.g., Technical Sales Professionals, Global Black Belts). For licensing transactions and project engagements, ensures rapid and robust deployment plan at point of sale that is validated by services and partners. Drives advanced workloads and usage.
- Explores and assesses the needs of strategic/high-potential customers. Articulates business value and long-term implications for customer business. Collaborates with internal teams, partners, and services to lead the proposal or development of solutions that align with customer and Microsoft priorities. Analyzes market trends to identify opportunities for new solutions.
- Brings impactful industry insights into customer engagements and closes deals with customers. Acts as a thought leader across solution areas to advise customers across business functions on digital transformation. Leads virtual transformational shifts to drive deployment and create business value for customers. May lead partner integration into account/territory planning and customer engagements. Provides thought leadership.
- Develop

  • Area Quality Specialist

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Solventum A tiempo completo

    Job Description: Area Quality Specialist At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for...

  • Pega Solutions Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job Title: Pega Solutions SpecialistWe are seeking a highly skilled Pega Solutions Specialist to join our team at ScotiaTech, a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia.About the RoleThe Pega Solutions Specialist will be responsible for designing and developing components of enterprise applications, providing...

  • Digital Solutions Support Specialist

    hace 2 días

    Bogotá, Bogotá D.E., Colombia GP Strategies Corporation A tiempo completo

    Job Summary: We are looking for a highly skilled Digital Solutions Support Specialist to join our team. As a Technical Support Analyst for Customer Experience, you will be responsible for providing preventive and corrective technical support for our digital tools, ensuring their stability and proper functioning.Main Responsibilities:Ensure the stability and...

  • PEGA Solutions Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job Title: PEGA Solutions SpecialistWe are seeking a highly skilled PEGA Solutions Specialist to join our team at ScotiaTech, a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia.About the RoleThe successful candidate will be responsible for designing and developing components of enterprise applications, providing...

  • Energy Components Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Quorum Business Solutions A tiempo completo

    Job SummaryQuorum Software is seeking a highly skilled Energy Components Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our customers, ensuring their issues are resolved in a timely and efficient manner.Key ResponsibilitiesProvide Level 2 application software support for...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Quorum Business Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Quorum Software. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, troubleshooting and resolving technical issues, and collaborating with cross-functional teams to deliver high-quality solutions.Key...

  • Clinical Support Specialist

    hace 1 mes

    Bogotá, Cundinamarca, Colombia Philips A tiempo completo

    **Job Title**: Clinical Support Specialist Clinical Applications Specialist RIS/PACS Your Role - Implement and configure RIS/PACS solutions in hospitals, clinics, and other healthcare facilities. - Ensure that the solutions are properly integrated with other clinical systems, such as EMR/HIS, guaranteeing efficient workflow. - Customize configurations...

  • Technical Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia GSB Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at GSB Solutions. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesOn-site IT Support: Provide expert technical support for our clients' IT infrastructure, including inventory...

  • Business Solutions Specialist

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Scotiabank A tiempo completo

    **Requisition ID**: 204187 We are committed to investing in our employees and helping you continue your career at ScotiaTech. **The Team** We are the CRM, Sales & Branch Performance engineering team, part of Customer Servicing engineering in Scotia Digital, focused on providing solutions that assist front line staff across channels in deepening...

  • Technical Support Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Quorum Business Solutions A tiempo completo

    Quorum Software is a rapidly growing company and industry leader in oil & gas transformation, seeking a highly skilled Technical Support Specialist - Energy Components to join our team.The successful candidate will be responsible for providing top-notch application software support, incident management, and problem-solving for our Energy Components Level 2...

  • Pega Solutions Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job Title: Pega Solutions SpecialistWe are seeking a highly skilled Pega Solutions Specialist to join our team at ScotiaTech. As a key member of our Digital Client Services value stream, you will play a critical role in modernizing the client/account onboarding and servicing platform for Scotia Wealth Management.Key Responsibilities:Design and develop...

  • Support Consultant

    hace 1 mes

    Bogotá, Cundinamarca, Colombia Quorum Business Solutions A tiempo completo

    **Support Consultant - Energy Components Americas Support** **Location: Bogota, Colombia** **Model of Work: Hybrid** **_ Please Submit your CV/Resumé in English. Only resume submitted in English will be considered._** **About Quorum Software** **Be a part of our legacy** Quorum Software is the world's largest provider of digital technology focused...

  • Salesforce Business Solutions Specialist

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Scotiabank A tiempo completo

    **Requisition ID**: 203977 We are committed to investing in our employees and helping you continue your career at ScotiaTech. **Purpose** The Global Wealth Engineering (GWE) team is committed to delivering comprehensive wealth and asset management solutions to our clients. We are in the process of further expanding to additional new geographies. In...

  • Technical Business Solutions Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job Title: Technical Business Solutions SpecialistScotiabank is seeking a highly skilled Technical Business Solutions Specialist to join our team in Bogota, Colombia. As a Technical Business Solutions Specialist, you will be responsible for providing technical support and solutions to our business stakeholders, ensuring the smooth operation of our technology...

  • Expert Software Support Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

    Company OverviewQuorum Software is a rapidly growing company and industry leader in oil & gas transformation. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration.SalaryOur estimated salary for this position is $80,000 per annum, depending on skills and experience.Job DescriptionWe are...

  • Coupa Regional Support Specialist

    hace 1 mes

    Bogotá, Cundinamarca, Colombia Glencore A tiempo completo

    **Job highlights** - Glencore Colombia SAS - Chapinero, Bogota, Colombia - Glencore Coupa Support Organization **Job ID** - Corp-2409**Closing date** - 16/10/2024**Last Updated** - 20/09/2024*** **Job Summary**: The Coupa Regional Support Specialist will be responsible for support and leadership around the use of Coupa within business processes. The...

  • Solutions Engineer

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Infobip Ltd A tiempo completo

    At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s...

  • Helpdesk Support Specialist

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Tekton Labs A tiempo completo

    **About the **Helpdesk Support Specialist** position**: We're seeking a seasoned **Helpdesk Support Specialist **who is excited to join our growing team! You understand that good Product Support isn't just apologizing to customers - it's getting to the root of the problem and determining the necessary steps to ensure it doesn't happen again. This role will...

  • PEGA Solutions Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job Title: PEGA Solutions SpecialistWe are seeking a highly skilled PEGA Solutions Specialist to join our team at ScotiaTech, a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia.Job Summary:The successful candidate will be responsible for designing and developing components of enterprise applications, providing...

  • Solutions Architect

    hace 2 meses

    Bogotá, Cundinamarca, Colombia TD SYNNEX A tiempo completo

    The **Solutions Architect - Datech [Draft Sight - SA/SC]** for our **MCA** (Multi Country Area) organization will direct and coordinate Pre-Sales, Post-Sales, Consulting & Technical Support services activities and provide expertise to customers together with the partners and Dassault Systems by performing technical discussions, solution demonstrations,...