Retail Service Agent

hace 4 semanas

Bogotá Cundinamarca, Colombia Fedex LAC A tiempo completo

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

**General Job Description**:

- Provide support and offer FedEx products and services to customers to achieve the Organization's sales objectives, as well as the development of frequent customers and Credit.
- Performs a variety of over-the-counter customer service, administrative and clerical duties requiring direct and indirect customer interface.
- Assists customers by tracing packages, answering questions regarding FEC products and services and providing over-the-counter service and over the phone service.
- Checks packages to ensure proper labelling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.
- Collaborates with the fulfilment of the budget, income / expenses, in addition to supporting to optimize the profitability of the branches with the optimization of the resources.
- Responsible for opening and closing the branch, keeping the work area clean, checking the furniture and work supplies. Respecting customer service times
- Recognizes new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments and submits sales leads.
- Ensures an excellent customer experience by developing and providing adequate solutions to different types of customer problems.
- Follows commercial and administrative processes, communicating with the areas involved. Responsible for safeguarding the values of the company and avoid deviations, missing and mishandling in the WSC.
- Request the necessary supplies to carry out the daily documentation and packaging of the shipments.
- Principal responsibilities are those most important or most frequently performed duties.

**Minimum Requirements**:
**Minimum Education**:

- High School degree/Equivalent.
- Language: Proficiency in English.

**Minimum Experience**:

- Two (2) years experience in customer service focused on sales
- Knowledge in the management of cash and other values
- Previous experience in a FedEx SCS Warehouse with a good knowledge of the operation and the requirements of its key customers.

**Minimum Required Skills**:

- Ability to lift 75 lbs/34 kg and to maneuver packages weighing up to 150 lbs/68 kg with appropriate equipment
- Accuracy & Attention to Detail
- Planning & Organizing Skills
- Interpersonal Skills
- Problem Solving Skills
- Ability to determine & co-ordinate sequences of tasks for self & others
- Good interpretation skills with experience of translating customer specific instructions into actual requirements
- Good skills in using technology e.g. scanner /printer / intranet etc. with the ability to perform basic maintenance tasks
- Good general office skills required including typing, filing and computer literacy
- Good communication and human relations skills
- Clear and articulate speaking voice
- Clean cut and neat appearance "

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

- 2020 Fortune’s World Most Admired Companies (14th)
- 2019 Fortune’s Best Places to Work (15th)
- 2019 Forbes’s One of the “Best Employers for Diversity”
- 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

  • Customer Service Agent

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Group COS A tiempo completo

    Join Our Team as a Customer Service Agent¡ Are you ready to take your customer service career to the next level?. If so, this position is for you, we are currently looking for motivated individuals to join our dynamic team! **What's in it for you?**: - Base salary: $2,800,000 COP (biweekly payments) - Commissions: Up to $350,000 COP + Attendance bonuses...

  • Customer Service Agent

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia GSK A tiempo completo

    **¿QUIERES HACER PARTE DEL MEJOR EQUIPO DE TRABAJO?** Empresa del sector privado aeronáutica de carga solicita Customer Service Agent Técnico y/o Tecnólogo o Profesional en administración o carreras similares (Comercio Exterior o Negocios internacionales recién egresado). Mujer o Hombre entre 25 a 45 años. Para trabajar de Lunes a Viernes de 7:30 a...

  • Bilingual Customer Service Agent

    hace 4 meses

    Bogotá, Cundinamarca, Colombia Reclatam A tiempo completo

    **Job Title**: Customer Service Agent **Company**: Reclatam **Location**: Remote (An office is available if you prefer a hybrid arrangement) **Job Type**: Full-time, Rotating Shifts (Day/Night and weekends) **Number of Positions Available**: 20 **About the Role**: Reclatam is seeking dedicated and experienced Customer Service Agents to join our team and...

  • Customer Service

    hace 3 semanas

    Bogotá, Cundinamarca, Colombia AutoComplete A tiempo completo

    $USD - $600-800/Month DOE Seeking outbound/inbound customer service associate to answer phone calls, assist customers for our exciting 40-person startup company, and handle general data tasks. We have a caring team of experienced advisors that will train you and invest in your personal growth. Customer service via phone experience is required for this...

  • Bilingual Customer Service Agent

    hace 4 meses

    Bogotá, Cundinamarca, Colombia New Frontier Immigration Law A tiempo completo

    ABOUT THE FIRM Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants. Our fast-growing, mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems. - Please note that this position and this law firm is not for...

  • Customer Service Agent

    hace 7 meses

    Bogotá, Colombia Unicity A tiempo completo

    Unicity International Customer Service Agent Position in Bogotá Unicity International, a global health and wellness company, is seeking commercial advisors/agents to join our customer service team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico. Position Details: - Schedule:Sunday to Sunday-...

  • Agente Mesa de Servicio-lan

    hace 3 semanas

    Bogotá, Cundinamarca, Colombia Infomedia Service A tiempo completo

    Importante empresa del sector de las Tic´s con 27 años en el mercado, se encuentra en búsqueda del mejor talento para desempeñar el cargo de Agente LAN ¡Esta es tu oportunidad! Estamos en la búsqueda deun Técnico o Tecnólogo en Sistemas, Telecomunicaciones o afines. Experiência de 1 año en mesa de servicio y/o soporte a redes LAN. Turnos rotativos...

  • Customer Service Agent

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    Sales Role OverviewKM2 Solutions is looking for a skilled Customer Service Agent to join our team. As a Sales Representative, you will be responsible for providing accurate and detailed product/service information to customers, persuading them to acquire our services, and maintaining financial accounts by processing customer adjustments.Main...

  • Pbx Agent

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Hilton A tiempo completo

    PBX Agent A PBX Agent accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a PBX Agent, you will accept, deliver and respond to Guest and management messages, enquiries...

  • Customer Service Agent

    hace 4 semanas

    Bogotá, Cundinamarca, Colombia Kushki Pagos A tiempo completo

    **Únete a nuestro Equipo como**: Customer Service Agent En Kushki, nos enorgullece ser líderes en la industria de pagos, impulsando el cambio y la innovación a través de soluciones que transforman los comercios. Nuestro compromiso con la excelencia y la creatividad nos ha llevado a la vanguardia de nuestro campo, y buscamos constantemente talentos...

  • Gerente de Ventas Retail

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Samsonite Colombia A tiempo completo

    Empresa Multinacional No. 1 en venta y distribución de equipajes, bolsas, mochilas y accesorios te invita a formar parte de su equipo:Agente de Ventas para Retail / Asesor de ventas Retail / Asesor comercial Retail / Supernumerario - Vendedor TAT / Representante de ventasTu rol es:Dirigir las cuentas de clientes, gestionando las ventas y busqueda y...

  • Agent, Customer Service

    hace 6 meses

    Bogotá, Colombia KM2 Solutions A tiempo completo

    Position RequirementsLanguages:Advanced English level (Spoken and Grammar).Competencies:Proactive (B)Enthusiastic (B)Pronunciation (A)Fluent (A)Active listening (A)Vocabulary (B)Grammar (A)Confident (B)Patient (A)Confidential (A)Interpersonal skills (B)Integrity (A)Adaptability (A)Assesment level: A = High, B = Medium, C = Low Position...

  • Customer Service Agent

    hace 2 meses

    Bogotá, Cundinamarca, Colombia leadtech A tiempo completo

    We are looking for a passionate **Customer Service Agent** with high level of **Spanish and English**. **A little bit about us** Leadtech has been fostering and developing innovative digital businesses across several industries since 2009. It has since then expanded to a team of over 500 committed employees working all over Spain. We are thrilled to have...

  • Customer Service Representative

    hace 1 mes

    Bogotá, Cundinamarca, Colombia Group COS A tiempo completo

    **Join Our Team as a Customer Service Agent¡** Are you ready to take your customer service career to the next level?. If so, this position is for you, we are currently looking for motivated individuals to join our dynamic team! **What's in it for you?** - Base salary: $2,800,000 COP (biweekly payments) - Commissions: Up to $350,000 COP + Attendance...

  • Retail service agent

    hace 4 semanas

    Bogotá, Colombia FedEx A tiempo completo

    Implica la realización de tareas administrativas y la coordinación relacionadas con la operación de primera línea, que puede incluir la entrada de datos, actividades de rampa, actividades de clasificación, actividades de rastreo, actividades de envío y servicio al cliente local. Si bien las tareas operativas pueden ser parte de estos roles, la mayor...

  • Sales Agent

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Reclatam A tiempo completo

    **Job Title: Sales Agent (Insurance Industry)** **Location**: Remote (Full-Time) **About the Role**: RecLatam, a legal staffing company, is hiring a full-time Sales Agent for one of our insurance clients. We are seeking a highly motivated professional with experience in the insurance industry, excellent English skills, and a passion for customer...

  • Coordinador de retail

    hace 4 días

    Bogotá, Colombia Compass Group A tiempo completo

    Compass Group Service Colombia se complace en anunciar una vacante para el puesto de Coordinador de Retail. Estamos buscando un candidato proactivo y orientado a resultados con experiencia demostrable en la gestión de operaciones de retail. Responsabilidades: Coordinar y gestionar las operaciones diarias de los puntos de venta. Desarrollar y mantener...

  • Virtual Reservation Agent

    hace 4 meses

    Bogotá, Cundinamarca, Colombia Sand and Surf Vacation A tiempo completo

    **Overview** We are seeking a detail-oriented and customer-focused Reservation Agent to join our team. As a Reservation Agent, you will be responsible for assisting customers with booking reservations, providing exceptional customer service, and ensuring a seamless booking experience. **Responsibilities** - Manage all aspects of guest communications, from...

  • Freight Service Agent

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Fedex LAC A tiempo completo

    Performs a variety of customer service, administrative, and clerical duties requiring direct and indirect customer interface, and provides specialized assistance to customers in the clearance process._x000D_ - x000D_ 1. Assists customers with general information regarding dispatching and rates. 2. Assists customers in paperwork completion, making outbound...

  • Gerente de Ventas para Retail en SAMSONITE Colombia

    hace 6 días

    Bogotá, Bogotá D.E., Colombia SAMSONITE Colombia A tiempo completo

    Descripción del PuestoSomos SAMSONITE Colombia, una empresa líder en la venta y distribución de equipajes, bolsas, mochilas y accesorios. Estamos buscando un Agente de Ventas para Retail/Asesor de Ventas Retail/Asesor Comercial Retail/Supernumerario - Vendedor TAT/Representante de Ventas que se integre a nuestro equipo.Misión del PuestoDirigir las...