Client Support Associate

hace 3 meses


Bogota, Colombia Ultimate Jet Vacation A tiempo completo

**Wednesday to Sunday 9am - 5pm EST.**

**Role Mission**:
Do you have a passion for customer service and luxury travel? If so, then you're a great fit for our Client Support Associate_ _position on our Reservations Sales team You will assist with client inquiries, quoting and booking travel, and ensuring client satisfaction.

**Who Are We**:
Planning and managing a 5-Star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

We are the luxury travel advisor’s right hand. How?
- UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.
- We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
- We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
- We offer an experience-centered service based on passion, expertise, integrity
- and attention to detail.
- We are willing to do the hard work in order to see our clients shine.

**Responsibilities**
- ** Hours**:Wednesday to Sunday 9am - 5pm EST.**:

- Inquiry Management: respond to incoming questions regarding bookings, payments, document requests, etc
- Pre-Travel Assistance: facilitate the Reservations team with quoting travel requests, process new bookings, and adjust existing bookings when necessary
- Amadeus and Booking System Expert: Respond to inquiries with full knowledge of the internal systems to ensure each booking is properly reserved and/or updated.
- Emergency-Line: maintain flexibility in schedule to support the emergency line outside of scheduled shifts.
- Perform additional tasks as assigned.

**Qualifications**
- 2+ years of Hospitality and service industry experience; preferably within the travel agency field
- Excellent customer service, attention to detail, interpersonal, organizational, and time management skills
- Mastery of the English language: Written and Verbal
- Confident in taking telephone calls and mitigating stressful situations
- Working knowledge of Amadeus and reservation management systems is a plus

**Benefits**:

- On the Job Training
- Open Door policy
- Work from home and location flexibility as long as it’s within the same region
- Opportunity for growth and career development
- Unlimited PTO following a year of employment*

**About Ultimate Jet Vacations**

UJV is on a mission to transform the luxury travel industry. We're innovative, creative, and customer service-obsessed. We consider our clients our friends. We provide all of the tools to succeed: a strong support team whose doors are always open, the best sales training in the industry, and qualified leads (no cold calling or prospecting).

We're passionate about our people having the best environment to thrive & the management team's mission is to ensure every person's success. We're here to serve you, not the other way around.

On the Inc. 5000 list of fastest-growing companies in the USA for 6 years in a row, this is the company you want to work for if you're motivated & looking for an opportunity in the luxury travel sales world where you can create a long-term career & thrive financially.


  • Client Care Associate

    hace 2 semanas


    Bogota, Colombia Visa A tiempo completo

    Job DescriptionPosition Description:The Client Care Support Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Direct ProductsB2B Connect product. As a Client Care Support Associate you will be working with external clients...


  • Bogota, Colombia DHL A tiempo completo

    **Title**:Associate (Business Support) **Location**:GSC BOG Provide services to our business partners from building, configuring business data and intelligence, providing standard as well as customized reporting, also providing administrative support to IT organization**.** **Key Responsibilities**: - Address and resolve DHLi requests promptly and...


  • Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Platform Support Associate to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. Velocity Global is a high-growth International Professional Employment Organization (PEO) delivering...


  • Bogota, Colombia Novasyte A tiempo completo

    Join our team as a Client Relationship Associate to ensure overall client satisfaction as prerequisite for further successful business development, secure and grow our base business revenue. Essential Functions - Under direct guidance, coordinates IQVIA sales, consulting, service and business line activity to ensure that client needs are met following an...

  • R2p Associate

    hace 4 meses


    Bogota, Colombia Kenvue A tiempo completo

    **R2P Associate**-2307011105W Description Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), is currently recruiting for: R2P Associate **This role will be part of the Enterprise Business Solutions (EBS) in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and...


  • Bogota, Colombia IQVIA A tiempo completo

    Únete a nuestro equipo como** Client Relationship Associate** para gestionar las cuentas asignadas a nível comercial y de servicio garantizando la correcta ejecución del plan de cuenta para alcanzar los objetivos. **Principales Funciones** - Representa IQVIA para el cliente y el cliente para IQVIA en todas las actividades relacionadas con el servicio y...

  • Support Associate

    hace 4 meses


    Bogota, Colombia Quorum Software A tiempo completo

    **Support Associate** **Location: Bogota, Colombia** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and...

  • Support Associate

    hace 4 meses


    Bogota, Colombia Quorum Software A tiempo completo

    **Support Associate** **Location: Bogota, Colombia** **Model of Work: Hybrid** **_ Please Submit your CV/Resumé in English._**_ _**_Only resumes submitted in English will be considered._** Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now...

  • Client Care Associate

    hace 4 meses


    Bogota, Colombia Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Associate Sales

    hace 4 meses


    Bogota, Colombia DHL A tiempo completo

    **Title: Associate SLS (BIDS)** **Location: GSC BOG** As an Associate in Sales you will work with the bid team located in Canada to support on the different activities as documentation, rate cards, etc. accomplish the deadlines among others. **Key Responsibilities**: - Support for special customers on long term rates - Contac the corresponding teams to...


  • Bogota, Colombia MSD A tiempo completo

    **Job Description**: With support of Sr Clinical Research Associate/Clinical Research Associate and/or Clinical Research Associate Manager, acts as primary site contact and site manager throughout all phases of a clinical research study, taking responsibility of allocated sites. - Develops strong site relationships and ensures continuity of site...


  • Bogota, Colombia Novasyte A tiempo completo

    Únete a nuestro equipo como Client Relationship Associate para gestionar las cuentas asignadas a nível comercial y de servicio garantizando la correcta ejecución del plan de cuenta para alcanzar los objetivos. Principales Funciones - Representa IQVIA para el cliente y el cliente para IQVIA en todas las actividades relacionadas con el servicio y las...


  • Bogota, Colombia Sezzle A tiempo completo

    **About Sezzle**: Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation. With only one in three millennials owning a credit card and the majority lacking their desired credit scores, Sezzle addresses these challenges through a payment platform that offers interest-free installment plans at online stores. By...

  • R2p Triage Associate

    hace 4 meses


    Bogota, Colombia Kenvue A tiempo completo

    Description Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), is currently recruiting for: R2P Triage Associate **This role will be part of the Enterprise Business Solutions (EBS) in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and enablement solutions to our...


  • Bogota, Colombia Anthology, Inc. A tiempo completo

    Associate Customer Support Specialist Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and...


  • Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Platform Support Associate to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. This role will be based in Colombia but serving global clients and will report to the Platform Support...

  • IT Support Associate

    hace 4 meses


    Bogota, Colombia IQVIA A tiempo completo

    Job Overview Acts as Lead Programmer to plan and coordinate database design, development, implementation, maintenance, and user support of clinical systems. Provides technical expertise in conjunction with domain knowledge to create programs using statistical analysis system language to support client clinical data studies Essential Functions - Acts as Lead...


  • Bogota, Colombia Munich Re A tiempo completo

    Associate Client Manager (M/F/d)* **Company** Munich Re **Location** Bogotá, Colombia **_The Associate Client Manager _**has an important role in the Regional Center South America (RCSA) in supporting the management of existing treaties and participating in the development/ implementation of strategic business initiatives with current and prospect...


  • Bogota, Colombia Sagan A tiempo completo

    **Job Title: Client Support Specialist** **Location**:Remote (EST Timezone) **Work Schedule**:Monday - Friday, 09:00 AM - 06:00 PM EST **About the Role**: **Responsibilities**: - Provide timely and accurate support to client inquiries to ensure client satisfaction. - Efficiently resolve customer complaints and issues, aiming for first-contact resolution...

  • IT Support Associate

    hace 4 meses


    Bogota, Colombia Novasyte A tiempo completo

    Job Overview Acts as Lead Programmer to plan and coordinate database design, development, implementation, maintenance, and user support of clinical systems. Provides technical expertise in conjunction with domain knowledge to create programs using statistical analysis system language to support client clinical data studies Essential Functions - Acts as...