Client Relationship Associate
hace 7 meses
Únete a nuestro equipo como** Client Relationship Associate** para gestionar las cuentas asignadas a nível comercial y de servicio garantizando la correcta ejecución del plan de cuenta para alcanzar los objetivos.
**Principales Funciones**
- Representa IQVIA para el cliente y el cliente para IQVIA en todas las actividades relacionadas con el servicio y las ventas.
- Gestiona las cuentas asignadas.
- Construye relaciones con los clientes en toda la organización del cliente, incluyendo Business Insiders.
- Resuelve problemas de servicio de primera línea y coordina problemas de soporte de segunda línea con los equipos de servicio.
- Lidera la generación y presentación de los entregables del producto garantizando que cumplen con las especificaciones de los clientes, incluida la puntualidad y la calidad.
- Asegura contratos de renovación.
- Establece una comprensión táctica y estratégica de los problemas comerciales del cliente y ayuda a desarrollar una solución convincente utilizando los productos y servicios IQVIA adecuados.
- Desarrolla oportunidades de negocios para lograr los objetivos de plan de cuentas, ingresos y satisfacción del cliente.
- Identifica nuevos negocios y recupera oportunidades.
**Requisitos**
- Profesional en carreras administrativas o ingeniería industrial
- Inglés Avanzado
- Paquete Microsoft Office
- De 3 a 5 años de experiência en áreas mercadeo, consultoría o comercial preferiblemente (No excluyente)
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