Client Engineering
hace 2 semanas
Introduction
- Stays up to date on the latest design tools and methods
- Demonstrates a growth mindset and continuous learning; stays current on IBM strategy and products
- Uncover additional relevant problem areas through research and participative activities in client conversations (organically lead to cross-sell opportunities)
- Quickly identify (or validate) the real problem behind a clients ask through User Research and Design Thinking Activities
- Turns ideas into reality with a focus on innovation and development of new processes, ways of work, and technology
- Supports business value framing, value realization, and orchestration practices of the Client Engineering team
- Positively influence client relationship through all points in client satisfaction
- Drive Alignment and Buy-in using participative design and co-creation activities in client conversations
- Works collaboratively in a multi-disciplinary environment to shape solutions and inspire innovation
- Knowledge of how to use workshop techniques to align diverse stakeholders around a user-centric outcome
- Applies IBM Design Thinking methods; translating requirements into hypotheses, research, and facilitation to uncover emotional connections with products
Your Role and Responsibilities
- Stays up to date on the latest design tools and methods
- Demonstrates a growth mindset and continuous learning; stays current on IBM strategy and products
- Uncover additional relevant problem areas through research and participative activities in client conversations (organically lead to cross-sell opportunities)
- Quickly identify (or validate) the real problem behind a clients ask through User Research and Design Thinking Activities
- Turns ideas into reality with a focus on innovation and development of new processes, ways of work, and technology
- Supports business value framing, value realization, and orchestration practices of the Client Engineering team
- Positively influence client relationship through all points in client satisfaction
- Drive Alignment and Buy-in using participative design and co-creation activities in client conversations
- Works collaboratively in a multi-disciplinary environment to shape solutions and inspire innovation
- Knowledge of how to use workshop techniques to align diverse stakeholders around a user-centric outcome
- Applies IBM Design Thinking methods; translating requirements into hypotheses, research, and facilitation to uncover emotional connections with products
Required Technical and Professional Expertise
- Understanding of Enterprise Design Thinking and how to use it to drive towards user centric solutions of complex technical problems
- Understanding of how to use user research methods (Qualitative and Quantitative) to uncover critical user, business and technical needs
- Skilled in UX design as applied to a variety of problems in domains such as Data, AI, Security and Business Automation
- Highly skilled in UX research and design best practices; excellent written communication and storytelling skills
- Understanding how AI technologies can bring value to our clients and their users
- Ability to translate complex business problems into a valuable and desired solution
Preferred Technical and Professional Expertise
- Mastery of UX and/or Visual Design Best Practices (Wireframing, Research, Prototyping, IA, etc.)
- Facilitation & Design Thinking
- Excellent written communication and storytelling skills (English & Spanish)
- Understanding of Enterprise Design Thinking and how to use it to drive to user centric solutions of complex technical problems
- Understanding of how to use user research methods (formal and informal) to uncover critical user, business and technical needs
- Experience and knowledge of design tools
- Understanding of AGILE, LEAN, design methodologies
- Knowledge of how to use workshop techniques to align diverse stakeholders around a business centric outcome
- Able to connect the user and service design with the broader business context and business framing to design a holistic solution to clients
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as
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