Noc Engineering

**Job Information**:
Job Family

**IT***

Work Arrangement

**Onsite***

City

**Bogota***

State/Province

**Cundinamarca***

Country

**Colombia***

**Introduction/Brief Desc of the Client/Account**:
**Transform the way you reach international success.**

Are you ready to redefine your accounting and finance career? Join our international client and unlock the ultimate perk: unparalleled work-life balance. Imagine finishing your shift with ample free hours to dedicate to what truly matters in your life. Whether it's spending quality time with loved ones, pursuing personal hobbies, or simply unwinding, our commitment to your balance sets us apart. Here, we prioritize your well-being and understand the importance of striking a harmonious equilibrium between work and life. The **Wireless Engineering** role involves completing advanced technical tasks and being an internal GNOC escalation point to ensure we meet our client’s contractual responsibilities and SLA's. The role supports data networks that are critical to the operation of our client's businesses operate 24 x 7 and will involve working at times under duress and with on-site technicians requiring exceptionally clear instructions, guidance, and firm supervision.

**_
Here’s an overview of your future role:_**

Employment type: Indefinite term type contract
Shift: Sunday to Thursday and from Tuesday to Saturday, 9 am to 6 pm or 8 am to 5 pm
Work Setup: Onsite, Bogotá and Medellin

**What awaits you in this role?**

Daily Tasks: Operations:

- Review tickets allocated to team members to ensure their qualification for completion.
- Stay abreast of the team’s workload and reprioritize tickets based on AT priority, due dates, and customer needs.
- Serve as the point of escalation for GNOC Network Engineers.
- Plan, prioritize, and oversee scheduled work within your time zone.
- Lead various initiatives and client projects.

Client Management:

- Monitor electronic communication and ensure timely, professional responses meeting client requirements.
- Provide timely and proactive updates to clients on open items.
- Team Dynamic:

- Conduct informal check-ins with direct team members.
- Ensure accurate time recording in Autotask by all team members.

Weekly Tasks Operations:

- Review all open tickets and ensure action is being taken with timely customer updates.

Annual Tasks Team Dynamic:

- Support service delivery managers by providing feedback for network engineer performance reviews.
- Participate in remuneration and KPI reviews to ensure alignment with strategic growth plans.

Ad-hoc Tasks Operations:

- Practice active listening with team members, clients, and suppliers to refine products and services.
- Assume responsibility for tasks of vacant direct team positions until replacement.

Client Management:

- Attend relevant client and supplier meetings, both formal and informal.

Team Dynamic:

- Lead the selection process and oversee onboarding of direct reports, including daily check-ins for at least the first month.

**Why choose us?**
- 5 Days work week
- Work-Items (laptop, mouse, and headset)
- Indefinite term type contract
- 5 extra days of vacation leave (20 in total) that could be monetized
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogotá and Medellin
- Up skilling: Emapta Academy

**Whom you’ll work with**:
Our client, Reivernet, stands as a proficient expert in intricate networks, delivering round-the-clock services encompassing configuration, monitoring, security, and documentation. The synergy of their cutting-edge systems, streamlined processes, committed client managers, adept network engineers, and the Global Network Operations Centre (GNOC) enables them to efficiently diagnose, resolve, and meticulously record all intricate on-site network challenges. With more than two decades of industry experience, our client has excelled in designing, constructing, configuring, and overseeing complex networks for a diverse clientele of over 650 hotels spanning 35 countries, inclusive of the world's leading hotel brands.

**Who are we?**

Discover a world of possibilities at **Emapta**, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

EmaptaExperience