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Customer Service Associate Billingue

hace 1 mes

Barranquilla, Colombia SOLVO S.A.S A tiempo completo

Customer Service Associate Barranquilla

Responsabilidades:

  1. Responder de manera oportuna y profesional a un alto volumen de llamadas y correos de soporte por parte de nuestros clientes, asegurando precisión y atención al detalle.
  2. Mantener una alta tasa de retención de clientes de isolved mediante la entrega de un servicio superior y resolviendo las inquietudes de manera efectiva.
  3. Investigar y resolver consultas de los clientes, proporcionando soluciones rápidas y precisas.
  4. Escalar adecuadamente los problemas complejos de clientes y participantes, siguiendo los procedimientos operativos estándar.
  5. Participar en programas de capacitación en servicio al cliente para mejorar tus conocimientos y habilidades, lo que te permitirá ofrecer un soporte excepcional.

Habilidades requeridas:

  1. Habilidades comunicativas fuertes en inglés (hablado y escrito).
  2. Orientación al cliente y motivación para proporcionar un excelente servicio.
  3. Capacidad de trabajar bajo presión y gestionar múltiples tareas.
  4. Atención al detalle y habilidades para la resolución de problemas.

Condiciones:

  1. Horario de entrenamiento: Lunes a Viernes, Disponibilidad de 8-8 (Se asigna un horario entre ese rango).
  2. Contrato indefinido.

Requerimientos:

Educación mínima: Bachillerato / Educación Media

Palabras clave: servicio, service

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