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Lead Agent
hace 3 meses
- We have Full-Time and Part-Time positions available. Please complete one application and list which schedule would be your preference
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.
As the face of our customers, here’s what you will do:
Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
What Are Your Responsibilities
- As a working member of the group, the Lead Customer Service Representative (CSR) is to be available for both internal and external customers
- The Lead CSR works with team members to attempt to resolve customer problems
- The Lead CSR is responsible for, but not limited to, day to day leadership, encouraging employee empowerment, coaching, feedback and input to management
- The Lead CSR acts as team coordinator and encourages goal achievement and accountability at the front line
- In addition, the Lead CSR performs other functions within the scope of their duties to provide quality customer service
Qualifications
Required
- High School Diploma or equivalent secondary school leaving certificate
- Proven track record of reliability
- Professional image and appearance
- Strong communication skills
- Conflict resolution and decision making, with the ability to lead
- Must be fluent in English and Spanish (written and spoken)
- Flexible approach to work standards and duties
- Public contact / customer service experience
- Must be able to live and work in Colombia without visa sponsorship or support
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation
- Attendance is required at work location
- Ability to obtain a U.S. Visa
- Bachelor's Degree
- 2-3 years of previous work experience in airport operations
- International GSC qualified
- Working knowledge of the region
- Hold Valid passport and U.S. Visa
Equal Opportunity Employer — Minorities/Women/Veterans/Disabled/LGBT MDE00000006
