Global Vp, Operations

hace 2 semanas

Cali, Valle del Cauca, Colombia TaskUS A tiempo completo

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.

Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.


It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.


What We Offer:
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.


TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.


It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What can you expect in a Global VP, Operations (Sales Programs) role with TaskUs:

Key Responsibilities:

  • Operational Excellence:
  • Drive operational efficiency and effectiveness in the sales process, optimizing workflows and improving overall performance.
  • Collaborate with internal stakeholders to streamline processes and enhance service delivery capabilities.
  • Implement and maintain best practices to ensure consistent and highquality service delivery.
  • Sales Leadership:
  • Develop and implement a comprehensive Global Sales Program Strategy to achieve revenue targets and market expansion goals.
  • Provide strategic direction to regional sales teams, ensuring alignment with overall business objectives.
  • Foster a culture of excellence, innovation, and customercentricity within the sales organization.
  • Client Relationship Management:
  • Cultivate and maintain strong relationships with key clients, understanding their evolving needs and providing solutions that exceed expectations.
  • Collaborate with account management teams to identify upselling and crossselling opportunities.
  • Act as a primary point of contact for key clients, ensuring satisfaction and loyalty.
  • Market Expansion:
  • Identify new market opportunities and develop strategies for entering and expanding the company's footprint in targeted regions.
  • Conduct market analysis to stay abreast of industry trends, competitive landscapes, and emerging opportunities.
  • Collaborate with BD teams for RFP's, own presenting of targeted solutions, expertise and differentiators to potential clients.
  • Team Leadership:
  • Recruit, mentor, and lead a highperforming global sales team, fostering a collaborative and resultsdriven culture.
  • Provide ongoing coaching and development to ensure the professional growth of team members.
  • Promote a positive and inclusive work environment that encourages innovation and creativity.

Required Qualifications:

  • Proven experience in a senior leadership role in Operations, and minimum 10 years experience in managing and developing sales programs, managing sales programs, within the BPO industry or large business or enterprise.
  • Experience in running large scale (~3,000 + employees) and multi geo experience in managing sales programs.
  • Strong financial management and budgeting skills, with the ability

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