Jr Operations Supervisor

hace 2 semanas


Cali, Valle del Cauca, Colombia Solvo Global A tiempo completo

Descripción del trabajo:

  • ES PARA UN NIGHT SHIFT / TURNO NOCTURNO

Responsabilidades:

  • Mantener una comunicación abierta y constante con el cliente para fortalecer la relación comercial, gestionando de manera oportuna el talento contratado.
  • Supervisar y controlar la ejecución de las labores de los equipos a través del seguimiento y mentoría a los team leaders, asegurando altos desempeños en los KPIs.
  • Revisar la documentación de tareas de los colaboradores para prevenir pérdida de posiciones por posible rotación.
  • Reportar novedades de los colaboradores y hacer seguimiento para una facturación correcta y oportuna.
  • Analizar, proponer e implementar mejoras en los procesos de cada cuenta basándose en el análisis de datos e indicadores.

Habilidades y Calificaciones:

  • Microsoft Office Power Point: Intermedio Microsoft Office Word: Intermedio Excel: Intermedio Deseables: Mapeo de procesos (Intermedio), Análisis de datos (Básico), Lucidchart (Intermedio), Canva (Intermedio), Prezi (Básico)

Requisitos Indispensables:

  • Experiência previa comprobable como supervisor de operaciones, de minimo 6 meses en industrias de BPO o similares.


Ingles C
  • Experiência en manejo de metricas grupales, en coaching y en feedbacks constructivos

Remuneración:

-Salario: $ (Base prestacional $ Auxilio de vivienda fijo $ , consignado de manera fija a tu cuenta de ahorros).

  • Auxilio de transporte por
  • Recargos que apliquen

Horario:

  • Horario: Disponibilidad 24/ 2 dias off a la semana
  • Night Shift
  • 40H Semanales

Nuestra filosofía se orienta en el bienestar mental, no esperes más y únete a Solvo

Descripción del trabajo:

  • ES PARA UN NIGHT SHIFT / TURNO NOCTURNO

Responsabilidades:

  • Mantener una comunicación abierta y constante con el cliente para fortalecer la relación comercial, gestionando de manera oportuna el talento contratado.
  • Supervisar y controlar la ejecución de las labores de los equipos a través del seguimiento y mentoría a los team leaders, asegurando altos desempeños en los KPIs.
  • Revisar la documentación de tareas de los colaboradores para prevenir pérdida de posiciones por posible rotación.
  • Reportar novedades de los colaboradores y hacer seguimiento para una facturación correcta y oportuna.
  • Analizar, proponer e implementar mejoras en los procesos de cada cuenta basándose en el análisis de datos e indicadores.

Habilidades y Calificaciones:

  • Microsoft Office Power Point: Intermedio Microsoft Office Word: Intermedio Excel: Intermedio Deseables: Mapeo de procesos (Intermedio), Análisis de datos (Básico), Lucidchart (Intermedio), Canva (Intermedio), Prezi (Básico)

Requisitos Indispensables:

  • Experiência previa comprobable como supervisor de operaciones, de minimo 6 meses en industrias de BPO o similares.


Ingles C
  • Experiência en manejo de metricas grupales, en coaching y en feedbacks constructivos

Remuneración:

-Salario: $ (Base prestacional $ Auxilio de vivienda fijo $ , consignado de manera fija a tu cuenta de ahorros).

  • Auxilio de transporte por
  • Recargos que apliquen

Horario:

  • Horario: Disponibilidad 24/ 2 dias off a la semana
  • Night Shift
  • 40H Semanales

Beneficios

  • Contrato a término indefinido.
  • Excelente ambiente laboral.
  • Cursos gratis en Solvo University.
  • Cursos de excel, Inglés, finanzas personales y más, para ti y tu familia.
  • Planes de bienestar
  • Remuneración altamente competitiva
  • Oportunidades de practicar el idioma

Pay:
From $3,000,000 per month

Application Question(s):

  • La vacante es PRESENCIAL, tienes la disponibilidad de trabajar presencial?
  • Esta vacante requiere tener un perfil con bastante experiência en Client Facing y manejo de equipos

¿cuentas con esa experiência?

  • Se requiere un nível de ingles bastante exigente, minimo un B2+ full conversacional,

¿cuentas con ese nível de inglés?

¿Ya has trabajado en Solvo o sería tu primera vez?

¿Por que crees que serías un buen fit para esta posición?

  • Tienes por lo menos 6 meses de experiência como supervisor de operaciones en la industría BPO / Bilingue?
- es para un night shift, tienes disponibilidad para turnos nocturnos, los 7 dias de la semana? se trabajan 40h semanales y se dan dos dias off

Language:

  • English (required)


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