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Associate - Operations Data Coordinator
hace 2 semanas
Job Description:
As an Associate Operations Data Coordinator, you will be part of the Change Management Team, helping to ensure all change management administrative tasks such as planning, communication, coordination, and accuracy of CM requests are completed in the E2E process to keep the area running smoothly with up-to-date information.
- Communicate to CM stakeholders, ask for additional information to submitters/ MW Executors, seeks approvals from CAB members and provides daily updates to the rest of the areas of the project regarding CM requests' status.
- Update CM requests according to schedule plan or needed changes and ensure all of them are under the agreed SLAs.
- Document processes and maintain updated CM repository.
- Manage databases, run queries in PostgreSQL, compile KPIs and provides support creating reports and dashboards according to CM needs.
- Replicate tickets from other platforms so calendars provide full visibility of the day2day activities.
- Report issues and make the proper scalation.
- This is a great entry level position for someone looking to gain hands on experience in a dynamic project within the Telecommunication Industry, by learning and developing administrative and data driven tasks.
- Be part of a unique group of worldclass leaders, where teamwork and collaboration are encouraged, and excellence is rewarded.
- Creating new opportunities to succeed in your career by joining a rapidly expanding and diverse team.
Qualifications:
The values we share...
- DREAM B-YOND. Forward-Thinking, Creative, Boldly Imaginative.
- DARE TO B AUTHENTIC. Transparent, Genuine, Self-Confident.
- DEBATE ANYONE. Fearlessly Vocal, Intellectually Stimulating, Thoughtfully Contrarian.
- B-UNSTOPPABLE. Resilient, Relentlessly Driven, Persistent.
- CARE to CREATE WISDOM. Nonjudgmental, Thoughtful, Empowering.
- Bachelor of Management, Science degree in Computer and Communications Engineering, or similar fields.
- Excellent time management and organizational skills with a strong track record of achieving goals and objectives within tight time frames.
- Strong written and verbal English communication skills.
- Strong ability to communicate with the client and upper managers.
- Customer service orientation.
- Ability to work collaboratively in a fastpaced environment with internal and external team members.
- Analytical skills, Excel &/or SQL knowledge preferred
- Experience working on telecom projects (Desirable)
Time Type:
Full time
Employment Type:
Contractor
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