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Medical Customer Service Representative
hace 2 semanas
NO SOMOS UN CALL CENTER En esta oportunidad, buscamos un/una:
Customer Service Representative
Ubicaciones:
Presencial en Bogotá, Medellín o Barranquilla
Horario:
Lunes a Viernes de 9:00 am a 6:00 pm EST (Cliente) / 8:00 am a 5:00 pm COL
Remuneración:
$ mensuales (Base prestacional de $ prestacional + $ no prestacional) + Auxilio de transporte
Descripción del trabajo
Buscamos una persona apasionada y empática para unirse a nuestro equipo como Representante de Servicio al Cliente. Serás el enlace crucial entre nuestros clientes y la atención médica que necesitan.
Responsabilidades
- Contestar llamadas entrantes con profesionalismo y empatía.
- Proporcionar actualizaciones precisas sobre el estado de los pedidos a los clientes.
- Identificar y evaluar las necesidades de los clientes para garantizar su satisfacción.
- Educar a los clientes sobre los procesos y cómo realizar solicitudes directas.
- Mantener registros detallados de todas las interacciones con los clientes.
- Procesar cuentas de clientes y mantener documentos organizados.
- Actualizar la información de contacto de los clientes de manera oportuna.
Requisitos
-
Al menos 1 año de experiência en servicio al cliente.
-
Inglés de un B2+ / C1 — El inglés avanzado es indispensable para esta posición.
- Excelentes habilidades de comunicación verbal y escrita.
- Capacidad para trabajar con atención a los detalles en un entorno dinámico.
- Habilidades sobresalientes en contacto telefónico y escucha activa.
Beneficios
- Contrato a término indefinido.
- Excelente ambiente laboral.
- Cursos gratis en Solvo University.
- Cursos de excel, Inglés, finanzas personales y más, para ti y tu familia.
- Planes de bienestar.
- Remuneración altamente competitiva.
- Muchas oportunidades de crecimiento.
- Oportunidades de practicar el idioma.
- No te pierdas esta gran oportunidad.
Tipo de puesto:
Tiempo completo
Sueldo:
$ al mes
Pregunta(s) de postulación:
¿Has trabajado previamente con Solvo?
¿Cuentas con disponibilidad inmediata para comenzar a trabajar?
¿Estás estudiando en estos momentos?
En caso de que sí, especifica tus horarios y modalidad de estudio
¿Estás de acuerdo con trabajar presencialmente?
Para iniciar el test, es necesario que le des "Take Placement Test" — Diligencias tus datos y, en la opción de Complete Beginner, marcas NO (Por favor, guarda la captura de pantalla de tus resultados para cuando te contactemos).
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