Customer Service Supervisor

hace 2 semanas

Municipio de San Vicente Ferrer, Colombia AmerisourceBergen A tiempo completo

  • What you will be doing
(RESUMEN DE LA POSICIÓN):_


Under general supervision of the Operations Manager The holder of this position must fulfil his obligations in such a way that all tasks in his/her position are completed in a correct, timely, rapid and cost-efficient manner; shipments are sent by the most secure, most rapid, and most efficient way; the needs and expectations of the customer and other World Courier offices are considered and fulfilled; new regulations and technologies are immediately implanted; the customer receives the maximum amount of service-quality; the relationships to key subcontractors, agents, transporters (airlines, handling agents), customs and government agencies are built and maintained.

- (Bajo la supervisión general del Gerente de Operaciones el titular de esta posición debe cumplir con sus obligaciones de tal manera que todas las tareas a su cargo se completen de manera correcta, oportuna, rápida y rentable; asegurarse que los embarques se envíen por el medio más seguro, rápido y rentable; cumplir con las necesidades y expectativas de los clientes y otras oficinas de World Courier; implementar oportunamente nuevas regulaciones y tecnologías; garantizar que los clientes reciban el nível máximo de calidad en el servicio; construir y mantener relaciones de negocios con subcontratistas clave, agentes, transportistas, aduanas y agencias gubernamentales)._

PRIMARY DUTIES AND RESPONSIBILITIES
- (DEBERES Y RESPONSABILIDADES PRINCIPALES)_

- :_

  • To assist Operations department in gathering Operational information relating to transit time performance, flight routing and customs regulations. _(asistir al departamento deOperaciones con la información operativa relacionada a desempeño en tiempos de tránsito, rutas de vuelo y regulaciones aduanales)._
  • To ensure quality of service, by constant supervision of staff, regular checking of system and identification of problems that need to be action. _(asegurar la calidad en el servicio por medio de constante supervisión al equipo, revisión regular del sistema e identificación de problemas que requieran su intervención)._
  • To ensure compliance with prescribed quality standards and issues according to the standard that appliesand GxP compliance program. _(garantizar el cumplimiento con los estándares operativos establecidos y resolución de problemas de acuerdo a la norma que aplique y el programa de cumplimiento de buenas prácticas)._
  • Proactively and consistently, monitor jobs through company systems to ensure troublefree delivery. _(proactiva y constantemente monitorear las órdenes en los sistemas de la compañía para garantizar entregas sin problemas)._
  • To manage/monitor the operations of the local office and its subcontractors, agents and team members. _(administrar y monitorear las operaciones de la oficina local, sus subcontratistas, agentes y miembros del equipo)_.
  • To identify problem areas/issues and resolve in a timely and effective manner. _(identificar problemas o dificultades del área y darles resolución de manera oportuna y efectiva)._
  • To ensure cross training and periodic rolerotation of staff. _(Asegurar la rotación periódica del equipo para los procesos de capacitación cruzada)._
  • To develop, implement, and update SOPs. _(Desarrollar, implementar y actualizar POEs [Procesos Operativos Estandar])._
  • To manage clearing house system to ensure accuracy of internal charges between World Courier offices together with the FIN department. _(Administrar el sistema local para garantizar la precisión de los cobros internos entre oficinas de World Courier junto con el departamento de Finanzas)._
  • To set and measure service performance of the local office as well as domestic agents. _(Establecer indicadores para medir el desempeño de servicio de la oficina local así como de los agentes domésticos)._
  • To monitor and review Incident Reports. _(Monitorear y revisar Reportes de Incidentes)._
  • Participate in CAPA process, writing, developing actions and training the involved team and/or agents. _(Participar en el proceso de elaboración del reporte Acciones Correctivas, Acciones Preventivas; así como en la capacitación y ejecución de las acciones para el equipo de World Courier y/o agentes involucrados)._
  • To conduct performance appraisals for all direct reports. _(Realizar evaluaciones de desempeño a todos sus reportes directos)._
  • To target, nurture and develop strong performers. _(Identificar, cultivar y desarrollar talentos clave de alto desempeño)._
  • To manage poor performance by training, supervising, feedback and coaching. _(Corregir desempeños por debajo de las expectativas por medio de capacitaciones, supervisión, retroalimentación y entrenamiento)._
  • Organize and Schedule meetings with team or other areas, according with requirements for operational quality improvement, customer needs or any other point that requires an attention for Operations area. _(organizar y agendar ju

  • Customer Service Intern

    hace 2 semanas

    Municipio de San Vicente Ferrer, Colombia Schweitzer Engineering Laboratories A tiempo completo

    Essential Duties and Responsibilities_Support sales and customer service teams.Provide general office clerical support, filing, and documentation as required.Assist with sales and customer service related projects and tasks as assigned.Understand. Create. Simplify.Other duties as assigned. Required Qualifications_Pursuing Bachelors or Associates in Business...

  • Customer Service Intern

    hace 2 semanas

    San Vicente Ferrer, Colombia Schweitzer Engineering Laboratories A tiempo completo

    Essential Duties and Responsibilities_ 1. Support sales and customer service teams. 2. Provide general office clerical support, filing, and documentation as required. 3. Assist with sales and customer service related projects and tasks as assigned. 6. Understand. Create. Simplify. 7. Other duties as assigned. - Required Qualifications_ Pursuing...

  • Customer Service Bilingue

    hace 2 semanas

    Municipio de San Vicente Ferrer, Colombia First Image Consulting Peru SAC A tiempo completo

    LNos encontramos en la búsqueda del mejor talento para que ocupe el puesto de Customer Service que cumpla con los siguientes requisitos:Manejo del idioma inglés a nível intermedio (Sujeto a evaluación). Experiência de al menos 6 meses en puestos similares. Buena conexión a Internet. Conocimiento del paquete office y google drive a nível intermedio....

  • Customer Service Analyst 1

    hace 3 semanas

    San Vicente Ferrer, Colombia Citi A tiempo completo

    The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...

  • Customer Service Bilingue

    hace 3 semanas

    San Vicente Ferrer, Colombia First Image Consulting Peru SAC A tiempo completo

    LNos encontramos en la búsqueda del mejor talento para que ocupe el puesto de Customer Service que cumpla con los siguientes requisitos: - Manejo del idioma inglés a nível intermedio (Sujeto a evaluación). - Experiência de al menos 6 meses en puestos similares. - Buena conexión a Internet. - Conocimiento del paquete office y google drive a nível...

  • Customer Service Representative Bogota 1

    hace 2 semanas

    Municipio de San Vicente Ferrer, Colombia Foundever A tiempo completo

    About UsFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless...

  • Customer Service Clerk

    hace 3 semanas

    San Vicente Ferrer, Colombia Amentum A tiempo completo

    **Supporting the Most Exciting and Meaningful Missions in the World** Customer Service Clerk **X203 - Customer Service Clerk** - High school diploma or higher. - Knowledge of aeronautical spare parts, tools, equipment and components. - Minimum of 5 years’ experience processing supply transactions and providing supply parts status. - Read and understand...

  • Customer Services Representative I

    hace 2 semanas

    Municipio de San Vicente Ferrer, Colombia Schweitzer Engineering Laboratories A tiempo completo

    Essential Duties and Responsibilities_Provide world-class customer care to both internal and external customers.Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specificationsCommunicate to customers and reps on deliverables and resolving of additional customer...

  • Customer Service Representative Bogota 1

    hace 3 semanas

    San Vicente Ferrer, Colombia Foundever A tiempo completo

    **About Us**: Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

  • Customer Service Representative Bogota 1

    hace 2 semanas

    San Vicente Ferrer, Colombia Foundever A tiempo completo

    **About Us** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

  • Customer Service Team Leader

    hace 2 semanas

    San Vicente Ferrer, Colombia Kaplan A tiempo completo

    Job Description **Responsibilities**: - To manage Customer Care Executives through leading, developing, managing, and motivating them to complete customer related administration tasks and phone calls.- To supervise the workload of the team, to optimize service provision and administrative support for the operation of the Contact Centre.- To ensure that the...

  • Customer Services Representative I

    hace 3 semanas

    San Vicente Ferrer, Colombia Schweitzer Engineering Laboratories A tiempo completo

    Essential Duties and Responsibilities_ 1. Provide world-class customer care to both internal and external customers. 2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications 3. Communicate to customers and reps on deliverables and resolving of additional...

  • Sales and Customer Service Manager

    hace 3 semanas

    San Vicente Ferrer, Colombia Franco Racquet Sports A tiempo completo

    Franco Racquet Sports is one of the fastest growing sports companies in Texas. We are a small company, but are positioned to be one of the largest tennis and pickleball service providers in Texas and the United States. As we continue to grow our programs and service offerings and refine our customer experience, our goal remains steadfast: Improve the...

  • Customer Service Sr Manager

    hace 4 semanas

    San Vicente Ferrer, Colombia Citi A tiempo completo

    The role is a manager of the Digital Client Support team for the Colombia Service Hub. The Customer Service Manager of Digital Channels will be responsible of leading a team of service officers that support Corporate Clients in their service inquiries regarding Electronic Banking products, ensuring the highest level of quality of service. Develop and...

  • Customer Service Representative Bilingue

    hace 2 semanas

    San Vicente Ferrer, Colombia DSolutions A tiempo completo

    Who are we? We are a law firm based out of the United States that is responsible for thousands of Clients. We help Americans get out of debt by settling their debt for pennies on the dollar. This would be the THIRD WAVE so this is the time to join us. We are looking for driven hardworking individuals to join us and make a career out of this...

  • Customer Specialist Supervisor

    hace 2 semanas

    Municipio de San Vicente Ferrer, Colombia Medtronic A tiempo completo

    **Careers that Change Lives**The Americas Meeting Card Operations Supervisor is a critical member of the Americas Event Operations Team. Specifically in this role, the supervisor accomplishes department objectives by supervising staff and organizing and monitoring work processes related to expense reconciliation and reporting. The Americas Event Operations...

  • Customer Service Rep V

    hace 3 semanas

    San Vicente Ferrer, Colombia Medtronic A tiempo completo

    **Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when...

  • Full Time Customer Service Position for Female

    hace 3 semanas

    San Vicente Ferrer, Colombia Callnovo A tiempo completo

    Callnovo is seeking a dedicated, full-time **female** Customer Service Representative who is fluent in English (without accent) to join our dynamic team. This remote position offers flexibility and the opportunity to work from the comfort of your home. **Working Hours**: 11 AM - 7 PM Pacific Standard Time, Monday to Friday **Responsibilities**: - Make...

  • Bilingual Customer Service Agent- Bogota

    hace 2 semanas

    Municipio de San Vicente Ferrer, Colombia Qualfon A tiempo completo

    Estamos BuscandoteEtsamos ubicados en el barrio Salitre: Carrera 69 # 25B - 44, Fontibón, Bogotá, Cundinamarca, Colombia (Cerca a la estación del Tiempo maloka)Nuestra misión:Qualfon tiene la misión de ayudar a tantas personas como sea posible a perseguir su vocación, crear un número cada vez mayor de oportunidades de desarrollo profesional y ser el...

  • Bilingual Customer Service Agent- Bogota

    hace 2 semanas

    San Vicente Ferrer, Colombia Qualfon A tiempo completo

    Estamos Buscandote! Etsamos ubicados en el barrio Salitre: Carrera 69 # 25B - 44, Fontibón, Bogotá, Cundinamarca, Colombia (Cerca a la estación del Tiempo maloka) **Nuestra misión**: Qualfon tiene la misión de ayudar a tantas personas como sea posible a perseguir su vocación, crear un número cada vez mayor de oportunidades de desarrollo profesional...