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Cx Engagement Specialist Omnicanal, Innovation

hace 4 meses

Bogotá, Bogotá D.E., Colombia Findasense A tiempo completo

Objetivo:


Esta posición tiene el propósito de coordinar y gestionar la comunicación directa para mantener la satisfacción de los consumidores de cada una de las marcas del portafolio acorde a las necesidades de nuestros clientes.


Responsabilidades:

  • Serás la cara de la marca, actuando como la voz de la compañía y la voz de los consumidores para la compañía.
  • Monitorizar, gestionar y registrar las interacciones de los consumidores en un CRM par un posterior reporte de situación, las consultas o quejas de los usuarios que se pongan en contacto a través de los canales habilitados.
  • Tendrás que proponer soluciones y mejoras en los procesos, incluso en la fidelización de clientes.
  • Extraer data para realizar informes de status de marca, consumidores o insights relevantes y compartirlos con el equipo o cliente.

Requirements:

2 años de experiência trabajando en call center en atención al consumidor y/o community manager.

  • Estudios mínimos de formación profesional en marketing, comunicación o administración de empresas.
  • Nível de inglés básico.
  • Capacidad de identificar y aprovechar oportunidades en Social Media.
  • Comunicación asertiva, ágil y pasión por el trato con las personas.

Aportarás conocimiento en:

  • Gestión de incidencias a través de CRM (Zendesk, Salesforce, Sprinklr, u otro Ticketing System)
  • Emisión y recepción de llamadas.
  • Redacción y ortografía.

Benefits

  • Seguro médico
  • Prepagada.
  • Modalidad de Teletrabajo (la asistencia a la oficina física dependerá de necesidades puntuales de la posición y de integraciones movilizadas por el círculo de Wellness)
  • Auxilio de conectividad.


 Flexibilidad Horaria
  • Coordinada con tu líder y equipo de trabajo.
  • 23 días de vacaciones = días de ley + días de beneficio.
  • Día libre de cumpleaños.
  • Políticas de movilidad interna
  • Cumpliendo con procesos internos.
  • Políticas Work From Anywhere
  • Cumpliendo con procesos internos.
  • Plataforma de salud mental.



¿Quiénes somos?
Diversidad


En mayúsculas, y lo proclamamos bien alto, en FINDASENSE no discriminamos por motivos de raza, color, religión, origen nacional, ascendencia, estado de embarazo, sexo, identidad o expresión de género, edad, estado civil, discapacidad física o mental, condición médica, orientación sexual o cualquier otra característica.

Más claro imposible.

Hybrid Way of Work


Esto significa que en Findasense impulsamos a que la mayoría o todas las personas puedan establecer ritmos de trabajo híbridos (combinando trabajo presencial y remoto) de una forma habitual, natural y que esto no genere fricciones o tensiones en el funcionamiento de los equipos para lograr sus objetivos.

El objetivo es generar altos níveles de productividad y calidad en los servicios a nuestros clientes, manteniendo ritmos de trabajo flexibles y equilibrados que nos permitan alcanzar nuestros objetivos tanto profesionales como personales.

Findasense

Somos una compañía global de Customer Experience. Utilizamos el poder de los datos para crear experiências personalizadas y ejecutar estrategias mediante la creación de contenidos relevantes.

Nuestra misión es innovar y transformar la forma en que las organizaciones se relacionan con las personas, creando soluciones que impulsan la transformación digital de nuestros clientes.


El ADN de nuestra cultura, lo que nos diferencia y nos hace únicos como Findasensers, es el modelo EPIC (Estrategia, Propósito, Identidad, Cultura).

Creemos en un modelo de autogestión, de transparencia y en una cultura colaborativa.

Estarás dentro de un ambiente que te permitirá liderar proyectos nuevos y únicos potenciando el Innovation Leader que nos identifica a todos en Findasense.