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Service Manager
hace 3 meses
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of the organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.
- KEY RESPONSIBILITIES:
- Business analysis
Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization.
- Assists in defining acceptance tests for these recommendations.
- SERVICE LEVEL MANAGEMENT
Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.
- SERVICE ACCEPTANCE
Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard.
- Feeds into change management processes.
- CHANGE MANAGEMENT
- Applies change control procedures.
- RELEASE AND DEPLOYMENT
- Administers the recording of activities, logging of results and documents technical activity undertaken.
- May carry out early life support activities such as providing support advice to initial users.
- PROBLEM MANAGEMENT
- Assists with the implementation of agreed remedies and preventative measures.
- INCIDENT MANAGEMENT
- Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
- Maintains records and advises relevant persons of actions taken.
- If required: _People Management / Resource Management:
- Ensures appropriate leadership skills are present at every level through creating a motivational and supportive work environment in which employees are coached, trained, and provided with career opportunities through development
- Allocates the different work to the respective employees considering experience, complexity, workload, and organizational efficiency
- Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs.
- Provides team members/direct reports with clear direction and targets that are aligned with business needs and GIT objectives
- KEY RELATIONSHIPS:
- Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
- HR Management
- Controlling
- REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:
- Proficient spoken and written command of English
- At least 5year experience in IT
- 2 years of experience in relevant area
- 1 year of experience in team management
- Understanding of different culture
- Participated in projects with people from other functions/markets
WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE:
THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE:
Speak up when you see an opportunity; step up when you see a need.
OWNERSHIP:
Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION:
Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY:
Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY:
Play by the rules. Hold yourself and others accountable to our company's standards.
RESPECT:
Value all players. Display empathy, be inclusive and show dignity to all.
ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
***- JOB TITLE:
- Service Manager
- BRAND:
- LOCATION:
- Bogota
- TEAM:
- Global Operations
- STATE:
- DC
- COUNTRY/REGION:
- CO
- CO
- Full time
- NUMBER:
DATE:
- Feb 14, 2023
