Customer Service Manager

hace 6 días

Bogotá, Bogotá D.E., Colombia Aon A tiempo completo

Unlock Your Potential as a Customer Service Manager

Aon is seeking a highly skilled and experienced Customer Service Manager to lead our global, regional, and local Corporate Customer Service strategies for multinational and corporate accounts. As a key member of our team, you will be responsible for generating added value and high customer satisfaction in meeting the needs of our clients, positioning our company as the best in the market in the accompaniment and consulting in the administration of insurable benefits programs, occupational risks, and sustainably growing the assigned portfolio.

Key Responsibilities:

  • Meet commercial risk budgets in sales in renewals (existing) and new business (new new and new additional)
  • Meet customer retention indicators and roll over
  • Execute value proposals presented and accepted by clients of the assigned portfolio
  • Meet result indicators of customer satisfaction surveys
  • Financial administration of client portfolio and business lines
  • Leadership of high-performance teams and teamwork
  • Motivation and commitment of colleagues
  • Performance and development of collaborators

Requirements:

  • 8 years of experience in the insurance or insurance brokerage industry, customer service oriented, responsible for budget results, and team leadership
  • Technical knowledge: insurable benefits programs (life insurance, prepaid medicine, health insurance, ARL), among others
  • Studies and/or specialties: professional in related careers (administration, industrial engineering, economics) and/or medical doctor by profession
  • Languages: advanced English
  • Technological tools: Office with advanced level in Excel

Aon's Commitment to Our Colleagues:

We value an innovative and diverse workplace where all colleagues feel empowered to be authentic. We pride ourselves on being an equal opportunity workplace. Our culture of continuous learning inspires and equips you to learn, share, and grow, helping you reach your full potential. As a result, at Aon, you're more relevant, more connected, and more valued.

Join Aon and Unlock Your Potential

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