Service Desk Technician

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Kaplan International Languages A tiempo completo

We are looking for a motivated and experienced full time IT Service Desk Technician who is looking to take the next step in their career in a dynamic and international business setting. Your role will be to resolve IT issues of varying complexities, across a range of IT systems for onsite staff as well as domestic and international remote staff. You will be working collaboratively within a global IT team and will be reporting directly to the Regional Service Desk Manager.

While predominantly providing 1st line IT support you may also be required to participate in the delivery of various IT projects, including but not limited to the physical installation and setup of various types of hardware such as PCs, Macs, routers, and switches. You will need to take ownership and full responsibility for logging and handling your work, as well as monitoring the business systems and resolving issues. The operating hours are between 08:00 - 17:00, Monday through Friday and you must be able to carry out site visits as required.

This role will be primarily office-based in our Bogota office, five days a week.

Key job responsibilities include, but and not limited to

Providing 1st line IT support for incidents and service requests in person or via remote support tools. Taking ownership and a proactive approach to ensure all incidents or service requests are resolved or closed within the agreed upon SLAs. Recording, tracking, and documenting the lifecycle of an incident or request within the ITSM system following ITIL best practices. Fixing causes, not just symptoms, and doing what is necessary to prevent problems from recurring. Investigating and implementing ways of reducing calls to the Service Desk. Managing end-user accounts, permissions, and access rights to various technology platforms while ensuring that all InfoSec, Compliance, SOX and GDPR requirements are consistently observed. Providing 1st line Microsoft 365 support. Managing on prem and Azure AD user and group objects. Supporting KI's business systems and 3rd party applications. Contributing to our knowledge base and writing support documentation. Working effectively and productively within a team and with vendors as required. Setting up and configuring new hardware to meet business requirements. Monitoring and maintaining network equipment, servers, VOIP telephony systems and AV technologies. Keeping up to date on technology and new IT support techniques. Keeping peers and the Service Desk Manager informed of trends, significant problems, and unexpected delays. Recognizing when to escalate IT issues to 2nd line support or other IT groups. Following the ITIL Framework when managing an Incident life cycle. Carrying out maintenance on AV technologies used in our meeting rooms and supporting meetings when and where required. Delivering results set against individual and team KPIs.

Minimum Qualifications

2+ years of related work experience Proficiency in English language. Technical vocational training or an equivalent combination of training and experience. Good written and verbal communication skills. Strong problem-solving skills. Self-motivated and able to work effectively within a team. Strong multi-tasking skills. Proven customer service skills with a diverse population. Demonstrated ability to learn new systems and technologies quickly. Ability to analyse, understand and effectively communicate deep technical materials. Working knowledge of SOX, GDPR, PCI DSS, ISO 27001 regulations and standards. Working knowledge of ITIL's ITSM framework. Working knowledge of Microsoft 365, on prem & Azure AD, network technologies, and VOIP systems. Sound knowledge of Win 7/10, Mac OS, MS Office productivity suite, and general desk support. Working Knowledge of mobile OS . Android/iOS and Mobile Deployment Management. Ability to operate effectively and professionally under pressure. Must be authorized to work in Colombia.

Preferred Qualifications and Experience

Comp TIA A+, Network + CCNA ITIL V4 Foundation Certification Microsoft Azure or any Microsoft 365 Certification. SCCM/InTune knowledge and experience. Experience with network Troubleshooting, routers, switches, WAP's, DHCP, DNS, TCP/IP, Firewalls, WAN, and LAN. Knowledge of Mac OS and enterprise experience with supporting Mac devices with JAMF.

Physical Requirements

Sitting Standing Walking Climbing Lifting up to 50+ pounds Pulling Pushing Carrying Grasping Reaching Bending Crawling Visual Acuity Color Determination Speaking Listening May drive a vehicle

  • Senior Service Desk Technician

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Service Desk Technician

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Kaplan International A tiempo completo

    We are looking for a motivated and experienced full time IT Service Desk Technician who is looking to take the next step in their career in a dynamic and international business setting. Your role will be to resolve IT issues of varying complexities, across a range of IT systems for onsite staff as well as domestic and international remote staff. You will be...

  • Help Desk Technician

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Soaring Towers A tiempo completo

    Soaring TowersHelp Desk Technician (Part-Time) for $5-$20/hr.(Remote position)Join Our Dynamic TeamKey Responsibilities: Conduct thorough research to find solutions to complex software issues, ensuring customer satisfaction and continuous service improvement. Initiate followup calls with clients to confirm resolution and satisfaction, fostering positive...

  • Service Desk

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Netlogistik A tiempo completo

    _netLogistik_ es una empresa dedicada a brindar servicios de Tecnología para la cadena de suministro, buscando siempre dar un valor agregado a nuestros clientes y actualmente nos encontramos en el #23 _de Top Companies en expansión._Escolaridad: Ing. en sistemas o carreras a fin (concluida)Experiência:Al menos 1 año atendiendo clientes en un service...

  • Service Desk Agent

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Global People A tiempo completo

    Our Service Desk Agents are the first point of contact for our international clients. No two days will be the same as you'll be proactively problem solving any customer issues that come your way or escalating them as appropriate.At Global People we're committed to developing, retaining, and promoting diverse talent. We want to help you grow your current...

  • Knowledge Management Y Service Desk

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Servicios Latan A tiempo completo

    Servicio LATAM, Importante Compañía de Tecnología con presencia en más de 11 países prestando servicios de soporte IT, Help Desk, mantenimiento preventivos, Instalaciones, Network.Requiere Knowledge Management y Service Desk con mas de 2 años de experiência en servicio de administración del módulo y proceso de knowledege realizando el apoyo en...

  • Associate Technician Service Operations

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia SITA A tiempo completo

    Associate Technician Service Operations-37142ProfessionService OperationsWork LocationAmericas-Colombia-BogotaScheduleFull-timeDescriptionAssociate Technician Service OperationsAs an Associate Technician Service Operations, you will assure SITA's competitive strength and business growth through the provision of the highest quality technical Service...

  • Service Desk Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Hubtek LLC Colombia A tiempo completo

    Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.Our modern offices are pet-friendly and we provide different amenities such as casual...

  • Service Desk Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia HUBTEK A tiempo completo

    Description:Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.We have been impacting the world since 2018 and we want to keep pushing...

  • Service Desk Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia HUBTEK A tiempo completo

    Description:Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Training services.We have been impacting the world since 2018 and we want to keep pushing ourselves to...

  • Service Desk Agent

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.Job Summary We are seeking enthusiastic candidates to join our Service Desk team...

  • Service Desk Agent

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.Job Summary We are seeking enthusiastic candidates to join our Service Desk team...

  • Service Desk, Ssr Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Globant A tiempo completo

    We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.Right now, we are looking for a Service Desk Analyst to join our Team You will be the key person for solving any technical difficulty...

  • Agente de Service Desk

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia SONDA IT A tiempo completo

    Vive la experiência SONDAAquí transformas tu carrera¿Por qué ser parte de SONDA?Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro.En SONDA vivirás una...

  • Agente de Service Desk

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia SONDA IT A tiempo completo

    Vive la experiência SONDAAquí transformas tu carrera¿Por qué ser parte de SONDA?Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro.En SONDA vivirás una...

  • Agente de Service Desk

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia SONDA IT A tiempo completo

    Vive la experiência SONDAAquí transformas tu carrera¿Por qué ser parte de SONDA?Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro.En SONDA vivirás una...

  • Machine Shop Technician

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Amentum A tiempo completo

    R0102866On SiteBogota, ColombiaFull time Technical degree or certification in industrial, electrical, mechanical or related fields from an accredited civilian or military institution. Minimum 2 years of experience in as Maintenance Technician. English language ability at the Foreign Service Institute Level R/1, or the equivalent; Spanish language ability...

  • Service Desk Analyst Permanent Wfh

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo

    Job Information:Industry Employment Recruiting StaffingWork Experience 13 yearsLocation ColombiaFunctional Expertise (Verticals) Information TechnologyCity BogotaState/Province Bogota, D.C.Country ColombiaZip/Postal Code We're looking for a Service Desk Analyst who responds to requests for technical assistance via phone or electronic means; possesses...

  • IT Help Desk

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Charger Logistics Inc A tiempo completo

    Job Title: IT Help Desk Location: Bogotá, Colombia Category: Information Technology Experience: Entry-LevelJob Description: Description_We're proud to say we've been named one of "Super Empresas Expansión 2023 Top Companies"_Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the...

  • Agente de Service Desk

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia SONDA IT A tiempo completo

    Vive la experiência SONDAAquí transformas tu carrera¿Por qué ser parte de SONDA?Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro.En SONDA vivirás una...