Service Desk Analyst Permanent Wfh

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo

Job Information:

Industry

  • Employment
  • Recruiting
  • StaffingWork Experience
  • 13 yearsLocation
  • ColombiaFunctional Expertise (Verticals)
  • Information TechnologyCity
  • BogotaState/Province
  • Bogota, D.C.Country
  • ColombiaZip/Postal Code

We're looking for a
Service Desk Analyst who responds to requests for technical assistance via phone or electronic means; possesses excellent communication skills to document and communicate their findings, internally and externally.


Here's an overview

  • Employment
Type: Full-time

  • Schedule: Day shift, Mid shift or Night shift
  • Work Arrangement: Permanent WFH

About our client
You will work with a digital consultancy recognized for accelerating technology adoption to transform business and enable change. We deliver clients nationwide with robust cloud, modern workplace, collaboration, security, and networking solutions.

What are the daily tasks?

  • Interact with customers and must be able to communicate at a technical and nontechnical level with peers, management, and customers.
  • Categorize, prioritize, and gather necessary information about each reported issue.
  • Resolve or redirect issues for resolution within the service level agreement timeframe.
  • Provide excellent customer service with a friendly, positive attitude.
  • Function as the first point of contact for all network and serverrelated issues.
  • Proactively monitor customer environments for faults, failures, and performance issues.
  • Resolve all incidents and service requests that have been previously documented or can be resolved with little investigation.
  • Ensure customer contact is regularly updated with information regarding progress in resolving their issue.
  • Escalate higherlevel issues to appropriate resources for indepth investigation.
  • Communicate (verbal and written) with engineers on shift to ensure tickets are addressed.


Our employees are one of the keys to our success, therefore we make sure that our company culture remains diverse and always ready to celebrate unique skill sets.

Empower your career aspirations

Send your CV or resume today.

Requirements:

  • Associate degree in a network or systemsrelated field, or comparable experience
  • At least 2 years of experience with help desk or network support preferred
  • Windows 7, Windows 10, Microsoft Office Suite, and Active Directory for reset/unlocks
  • Previous exposure to Cisco network devices and Windows servers
  • VMWare or Citrix knowledge helpful
  • Net+ certification helpful
  • CCNA preferred
  • Strong English written and verbal communication required

Benefits:

  • 5 Days work week
  • Workitems (laptop, mouse, and headset)
  • Indefinite term type contract
  • 5 extra days of vacation leave (20 in total) that could be monetized
  • Direct exposure to our clients
  • Career growth opportunities
  • Diverse and supportive work environment


 Prime Office Locations
  • Bogotá and Medellin
  • Upskilling: Emapta Academy

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