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Global Business Services Executive
hace 3 meses
THE OPPORTUNITY- We are looking for the Global Operations Executive to lead our Latin America Global Business Services (GBS) Hub team.
- This Executive will be responsible to:- Develop, define and implement the vision and strategy of the GBS operations in Bogota in line with Global GBS strategy to adidas subsidiaries in scope
- Support and drive the GBS transformation, organization and competence buildup for Bogota location
- Focus on integrating and optimizing service delivery and customer satisfaction after stabilization
DAY-TODAY RESPONSIBILTIES
- Ensure inbound organization readiness to implement GBS Transition Roadmap
- Work closely with and support GBS Program Office on Roadmap design
- Be in charge of inbound team hiring and training to secure resource readiness for Key Trainings and Transitions
- Proactively work with different transition stakeholders to drive transition executed according to methodology and transition plan
- Take ownership of work quality of inbound team to ensure a smooth transition of all streams operation into the delivery center
- Build_ _up center competence and develop people
- Work closely with GBS global leadership, all stream Global Process Owners (GPO) and HR on GBS center organization design
- Be role model, lead and coach the GBS center management team on driving an adequate deployment of the GBS standards and mindset across all operational teams
- Own GBS center people development
- Deliver services in accordance with established standard processes
- Coordinate with GBS different stream GPO and drive decisions towards adoption and _implementation of standard processes_ to limit deviations to the minimum, ensuring constant revision and improvement of operations
- Provide a comprehensive governance framework for GBS center and drive change requests of new solution utilization across all GBS streams
- Lead the transformation to the GBS service deliverables in accordance with the Global GBS Operating Model
- Drive complex issue resolution and high customer satisfaction
- Ensure GBS center services level and tasks delivered in line with SLAs and KPIs
- Address ongoing requirements raised by markets and drive for solutions under standard template
- Actively lead GBS team be interfaced with market strategy and provide value added services accordingly
- Drive performance continuous improvement & efficiency delivery through process standardization, harmonization as well as automation development and execution
- Work closely with different internal and external parties (i.e. Non-Trade Procurement, IT, HR, etc.) to ensure office infrastructure setup and equipped for ongoing operation and organization growth
- WHO WE'RE LOOKING FOR
- A strong fit for the role will have:
- Strategic thinking and ability to translate strategy into concrete plans and deliverables
- Understanding of E2Eprocesses in GBS specifically: Finance, HR, Supply Chain, Procurement
- Ability to think strategically, synthesize complex situation and develop innovative solutions within and changing environment
- Ability to work and deliver results under limited guidance while adhering to specified deadlines
- Ability to manage diverse senior stakeholders
- Bachelor's degree or equivalent experience, preferable in finance or business
- Minimum of 10 years of relevant experience in GBS in scope functions (Finance, HR Supply Chain, Procurement)
- Minimum of 6 years of experience in management positions (Shared Service Center or Global Business Solutions experience highly preferred).
- Strong experience in process improvement or transformation programs
- Retail business experience highly preferred
- Proficient English and Spanish; Portuguese a plus
- Be able to frequently travel
ABOUT US
- At adidas we believe that through sport, we have the power to change lives.
- Our ambition is to be the best sport brand in the world and with that comes plenty of challenges. We thrive on solving these with the imagination and experience of our incredible teammates.
- We're all on the home team for now — we'd love for you to join ours.
- Please note:
- We work in a hybrid work environment so our team works three days in the office and two days remote. The working location for this position will be at the LAM Hub in Bogota, Columbia.
- Though our teammates hail from all corners of the world, this role requires that you must be proficient in English and Spanish.
WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE:
THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE:
Speak up when you see an opportunity; step up when you see a need.
OWNERSHIP:
Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION:
Elevate to win. Be curious, test and lear
