Analista de Customer Experience

hace 2 semanas


Municipio de San Vicente Ferrer, Colombia Talent Mapping A tiempo completo

Acerca del puesto Analista de Customer Experience:

Importante Startup de Ed-Tech busca un ANALISTA DE CUSTOMER EXPERIENCE para que se una al mejor equipo de LATAM y seguir revolucionando la educación financiera en la región, quien será el encargado de asegurar que la experiência de los estudiantes con la empresa sea óptima e impecable mediante diversas actividades administrativas, de gestión, logística y organización.


Requisitos:

  • Ser profesional de psicología, administración, mercadeo, finanzas o carreras afines
  • Disponibilidad inmediata de tiempo completo.
  • Manejo de bases de datos, Microsoft Office, Google Suite y otros.
  • Excelente presentación personal.
  • Buena redacción y ortografía.
  • No es necesario ser experto en temas de finanzas e inversiones ya que contamos con todos los programas para poderse capacitar. En el área de CX, en particular, la atención al cliente es crucial.

Funciones:

  • Desarrollar estrategias de retención y gamificación para que los estudiantes alcancen un mayor % de avance y finalización de los diferentes programas.
  • Participar en la organización de los diferentes eventos que se llevan a cabo con los estudiantes en las diferentes etapas que esto conlleva: convocatoria, logística, registro, consecución de proveedores, facturación, retroalimentación, etc.
  • Construir los perfiles de nuestros clientes y estudiantes a través de entrevistas semi estructuradas y NEMs.
  • Apoyar en los diferentes programas del departamento como el programa de tutores élite y de embajadores.

Compensación:

Esquema semipresencial, buscando estar en oficina mínimo de 2 días a la semana.

Contrato:
Indefinido

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