Customer Service Supervisor, Bilingual

hace 2 semanas

Bogotá, Bogotá D.E., Colombia bet365 A tiempo completo
Who we are looking for


A Customer Service Supervisor to join our dynamic team to support the continued growth of the Company's operation at our offices based in Bogotá.

This is an excellent opportunity to progress your career in a diverse and innovative team that is focused on delivering an excellent customer experience.


Relevant training will be provided from your first day on all aspects of the role, giving you the required skills and knowledge necessary to succeed in the role.

A competitive salary and benefits package will be provided to the successful applicants.

In return, our current benefit package includes:

  • Competitive salary.
  • Working 40 hours a week (5 days).
  • 20 days holiday plus public holidays, which are included in your holiday allowance.
  • Career advancement and development opportunities.
  • Company bonus scheme.
  • Transportation Allowance.
  • Preferred skills and experience
  • Fluent/Native verbal and written communication in Spanish.
  • Good verbal and written communication in English is essential.
  • Experience leading a team in a contact centre environment is preferable.
  • Selfmotivation with ability to work effectively and efficiently under pressure.
  • Passion and enthusiasm for providing an excellent customer experience at all times.
  • Ability to plan, prioritize and balance workload efficiently and productively through effective time management, delegation and allocation of resource.
  • Ability to embrace change and lead by example.
  • Excellent problem solving skills.
  • Main Responsibilities
  • Coaching and developing a group of advisors and team leaders to ensure customer experience is at the heart of what we do.
  • Preparing and undertaking coaching and feedback sessions in order to create development plans for the team members.
  • Driving team performance.
  • Recommending and driving change to improve performance, enhancing the customer experience.
  • Liaising and communicating with operational teams to ensure the customer expectations are met.
  • Want to become part of the team?
  • The benefits of working with us


 Bonus Schemes
  • Recognition for your performance and hard work.
  • Employee Assistance Programme
  • Supporting the wellbeing of you and your family.
  • Life Event Gifts
  • Your big occasions deserve to be celebrated.
  • Long Service Awards
  • A thank you for your dedication and loyalty.

  • Customer Service Supervisor

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Johnson & Johnson is currently seeking a Customer Service Supervisor to join our Customer Service Operation Team located in Bogotá - CO.The Customer Service Supervisor is responsible for responding to customer inquiries and resolving customer complaints. Also accountable for maintaining a high level of customer satisfaction through timely and correct order...

  • Customer Service Supervisor

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia ORCA 15 SAS A tiempo completo

    Somos una empresa en crecimiento que busca un líder bilingüe que tenga un excelente nível de ingles, que pueda administrar y coordinar las operaciones de nuestro equipo de servicio al cliente.¿tienes experiência como supervisor de servicio al cliente y habilidades para la toma de decisiones estratégicas?si es así, estaremos encantados de considerarte...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

    Bilingual Customer Service Representative - English-SpanishBilingual Customer Service Representative - English - SpanishBringing smiles is what we do at TTEC... for you and the customer. As a Bilingual Customer Service Representative working in Bogota, Colombia, you'll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

    Bilingual Customer Service Representative - English-SpanishBilingual Customer Service Representative - English - SpanishBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a As a Bilingual Customer Service Representative -Spanish-English working in Bogota, Colombia, you'll be a part of bringing humanity...

  • Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Grupo COS (Customer Operation Success) A tiempo completo

    We are looking for empowered persons seeking for perosnal growth We are hiring bilingual customer service agents.What we offer? Salary: Payrate starts at $2' commissions up to permanence bonuses Schedule: Monday Friday | 9:30 AM 6:30 PM Conditions: In person, located near Parque de la 9 Indefinite term contract and paid trainingWhat you bring? High School...

  • Semi Bilingual Customer Service Call Center

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Arcos BPO A tiempo completo

    SEMI BILINGUAL CUSTOMER SERVICE CALL CENTERAttention You like customer service, you have a B1 or B2 English level and you have experience in call center. This is your offerImportant American company requires for its work team CUSTOMER SERVICE / CALL CENTER AGENT to perform functions such as:Customer service in-bound calls,Resolve customer requestsProvide...

  • Bilingual Customer Service Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia S-workz A tiempo completo

    Bilingual Customer Service Representative - English B2+Monday to Friday (rotating Saturdays) (only 5 days per week, no Sundays)Office hours (day time) USA Client Time zone CSTOnsite - Dirección: CRA Q OFICINA 306 EDIFICIO ZIMMA, BogotaWe are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Colombia. Launched in November 2021, our...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Outplex A tiempo completo

    We are currently seeking enthusiastic individuals to join our amazing customer service team You will be representing a pet pharmacy company, animal lovers encouraged to apply The representative will handle inbound inquiries via phone assisting customers by answering general questions and resolving problems and clarifying issues. You will be researching and...

  • Bilingual Customer Service Agent

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia GroupCOS A tiempo completo

    We are hiringWe are looking for empowered persons seeking for perosnal growth We are hiring bilingual customer service agents.What we offer? Salary: Payrate starts at $2' commissions up to permanence bonuses Schedule: Monday Friday | 9:30 AM 6:30 PM Conditions: In person, located near Parque de la 9 Indefinite term contract and paid trainingWhat you bring?...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia S-workz A tiempo completo

    Descripción del empleoBilingual Customer Service Representative - English B2+Monday to Friday (rotating Saturdays) (only 5 days per week, no Sundays)Office hours (day time) USA Client Time zone CSTOnsite - Dirección: CRA Q OFICINA 306 EDIFICIO ZIMMA, BogotaWe are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Colombia....

  • Bilingual Customer Service Representative – English–Spanish Bogotá, Bogota

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

    Bilingual Customer Service Representative – English – Spanish Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a As a Bilingual Customer Service Representative –Spanish-English working in Bogota, Colombia , you'll be a part of bringing humanity to business. #experienceTTEC What be You'll...

  • Bilingual Customer Service Supervisor, Spanish and

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia bet365 A tiempo completo

    Overview:Operations:Full Time:Closes 17/07/23:Bogotá:Full Time:Closes 17/07/23:Who we are looking for: A Customer Service Supervisor to join our dynamic team to support the continued growth of the Company's operation at our offices based in Bogotá. This is an excellent opportunity to progress your career in a diverse and innovative team that is focused on...

  • Customer Service Representative Bilingual

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Qualfon A tiempo completo

    Our MissionQualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.Further your education and earn a college degree through our Qualfon University program FREE access to personal and professional support...

  • Customer Service Supervisor

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Optum Global Advantage A tiempo completo

    Número de la requisición:Categoría de la vacante: Servicio al clienteUbicación: Bogotá, Distrito Capital de BogotáCompartir Trabajos con UnitedHealth GroupEstamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento profesional continuo para usted....

  • Customer Service Representative Bilingual

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Qualfon A tiempo completo

    Our Mission:Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients. Further your education and earn a college degree through our Qualfon University program FREE access to personal and professional support...

  • Customer Service Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...

  • Customer Service Representative Bogotá

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sitel A tiempo completo

    Customer Service Representative Bogotá: Req ID#: Bogota, Bogotá Calle 166, CO Job Description:About Us:Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology...

  • Customer Service Agent

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia S-workz A tiempo completo

    Bilingual Customer Service Representative - English B2+ Monday to (rotating Saturdays)Office hours (day time) USA Client Time zone CSTOnsite - Dirección: CRA Q OFICINA 306 EDIFICIO ZIMMA, BogotaWe are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Colombia. Launched in November 2021, our long-term goal is to match US...

  • Dart Customer Service Senior Supervisor

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Satellite Teams A tiempo completo

    Responsibilities Responsible for requesting bills and records and providing attentive, efficient service to clients Responsible for solving complaints from clients and employees Run reports to ensure numbers are being met by the department and the clients Ensure all files sent to demands have the necessary documentation Responsible for maintaining and...