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Customer Service Supervisor

hace 3 meses

Bogotá, Bogotá D.E., Colombia Optum Global Advantage A tiempo completo

Número de la requisición:

Categoría de la vacante:
Servicio al cliente

Ubicación:
Bogotá, Distrito Capital de Bogotá

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Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento profesional continuo para usted.

Mientras le apoyamos con las últimas herramientas, capacitación avanzada y la fuerza unida de los compañeros de trabajo de alto calibre, usted puede continuar siguiendo el camino
del mejor trabajo de su vida.

SM**At Optum Global Advantage, we built an entire organization around one giant objective; make the health system work better for everyone.

So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.

For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do
your life's best work.sm**
Customer Services Supervisor


Coach and guide the work team establishing performance priorities oriented to the fulfillment of the achievements and quality in the process, through motivation and improvement opportunities for the area.


Responsibilities:

  • Coordinates, supervise and act as responsible for the daily, weekly, and monthly activities of the team members.
  • Establish priorities for the team to ensure accomplishment of tasks and performance objectives such as quality, adherence, turnaround times, and error correction.
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, experience, and judgment.
  • Provide coaching and feedback to team members including formal corrective action.
  • Conduct annual performance reviews for team members.
  • Perform all other duties inherent to his/her position and/or as assigned by his/her immediate manager.

Required Skills:

  • Being part of Optum Pay LOB.
  • 1+ years of experience in Call Center (Customer Service)
  • Intermediate to advanced MS Office knowledge.


 Product knowledge
  • Optum Pay LOB.

Keywords:
Customer Service Supervisor, BPO, Call center, Bogota, Colombia.

  • Información adicional sobre la vacante

Número de la requisición
-
Segmento de negocio

  • Optum Global Advantage
-
País CO

Vacante de teletrabajo

  • No