Manager Learning
hace 2 semanas
Purpose & Overall Relevance for the Organization:
To enable a people eco system around moments that matter – delivering value at every touchpoint and provide HR Learning & Development Framework for GBS Center and teams.
Active support in the GBS Roadmap implementation in regard to the Learning & Development journey of GBS. Manages and acts as a key contributor for local or global HR projects and initiatives.
Key Responsibilities and General Accountabilities :
Define and maintain standard onboarding and functional and non functional training curricula for GBS employees, linked to standard approach for career development and strategic workforce planning. Stimulate learner motivation and encourage participation Owns education budget of the location and controls education spend in the location Design and keep track of learning completion and KPIs Together with Functional Services Leaders, develop Strategic Workforce Plan to ensure required capabilities will be available when needed. Design, revise and execute Learning & Development Framework for GBS Bogota Design, revise and implement competency model assessment for all streams and overall GBS Bogota Design, revise and administer skills gap assessments with Team Leads and Employees to create customized training plans needed to strengthen their existing skills or learn new ones Liaise and define together with Business the Learning & Development needs for the specific areas and provide framework for deployment Define and implement success KPIs and evaluation of Learning programs and progress tracking Utilize available resources to organize, develop, and prioritize learning plans and curricula that align with organizational strategic priorities Create a culture of continuous development through coaching and awareness of Leaders and respective teams Ensure consistency between Talent and Succession programs and Training programs Trusted advisor/ consultant on Learning and Development areas Support implementation of GBS Roadmap from an HR Learning & Development perspective Support key HR development processes, Development Plans, Succession Plan, Appraisal , Team Line Up, Training Planning and new hires training and integration Develop and support implementation of employee related activities to ensure / promote engagement, motivation and an enthusiastic work environmentKey Relationships:
Global Talent Teams GBS Hubs Talent leads Delivery Excellence Team Employees & Line Managers of support organization & Leadership team HR team members Leaders of the GBS Operation GBS Roadmap project TeamKnowledge, Skills and Abilities :
HR Capabilities: Development & Training tools; Learning Management System Experience in Shared Service Centers/GBS Environment and/or fast paced organizations Business Capabilities: Customer focus, understanding HR strategy, understanding business, its value chain and key processes Consulting Capabilities: Brokering solutions to meet business needs, ability to sell HR solutions to the business, trusted advisor, small group facilitation, coaching skills, project input and delivery A good team player with basic management skills Customer oriented, approachable and strong interpersonal skills, basic coaching skills Excellent organization and problem-solving skills Confident, creative and collaborative within the team Strong written and verbal communication skills, presentation and facilitation skills to employees and small groups Supports innovation and supports the development of new ideas, approaches and methods Is open to new approaches and supports change actively Shows understanding of the overall strategy and the relevance for tasks Builds sound arguments, has a clear opinion and conveys ideas to the pointRequisite Education and Experience / Minimum Qualifications:
University degree in Social/Human Sciences or Administrative. Minimum of 5 years of relevant work experience in a similar function for a multi-national company as Development & Training Partner.-
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