Tech Support Engineer Temporal

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Kushki A tiempo completo

Nuestra aventura como Unicornio continúa y queremos seguir causando impacto como Nación Atrévete a ser parte de nuestro esfuerzo por digitalizar más comercios, llevando nuestros canales de pagos a diferentes países y así cumplir con nuestra misión de Conectar Latam con Pagos.

Tech Support Engineer Temporal:


El propósito principal de este rol será brindar soporte técnico postproducción a los clientes top que hayan finalizado de manera satisfactoria su proceso de integración.

Adicionalmente, será el responsable del escalamiento de bugs y technical issues al equipo de Tier 3(Infraestructura, Ingeniera, Producto).



¿Cuáles serán tus funciones principales?

  • Conocer a detalle los productos y características de la plataforma de Kushki, con el objetivo de proveer un soporte técnico de altísima calidad.
  • Recibir y conocer en detalle a los clientes que finalizan satisfactoriamente su etapa de Onboarding.
  • Dar el feedback de cualquier corrección o mejora que los comercios que se encuentren operando en producción, deben realizar sobre sus integraciones con la plataforma de Kushki.
  • Realizar llamadas de troubleshooting con los comercios para agilizar la resolución de errores de integración en producción.
  • Asegurar soportes y acompañamiento técnico satisfactorio remoto y/o en sitio de incidentes técnicos sobre las integraciones.
  • Analizar y detectar posibles fallos dentro de nuestras herramientas, de la mano con los clientes para resolver incidentes en sus plataformas.
  • Analizar y escalar bugs e issues técnicos al equipo de Tier 3(Infraestructura, Ingeniera, Producto).
  • Participar como experto en soporte postventa en llamadas y/o reuniones de comercios, workshops con comercios, conferencias técnicas, entre otros.
  • Contribuir constantemente en el desarrollo de la base de conocimiento de clientes, FAQs y documentación externa, que permita a los clientes la rápida corrección de errores en la integración.
  • Dar el feedback de cualquier corrección o mejora que los comercios que se encuentren operando en producción, deben realizar sobre sus integraciones con la plataforma de Kushki.
Nuestro Tech Support Engineer Temporal deberá cumplir con los siguientes requisitos:

  • Deseable Ingeniero de sistemas, electrónica, mecatrónica u otras carreras afines. Deseable postgrado en gestión de proyectos
  • Deseable Inglés Fluido. Programación web, SPA Angular React o Vue, Apps móviles nativas, Apps móviles híbridas, Webservice SOAP y REST, MVP, Gateways de pago, Revisión en de logs. Plus conocimiento en herramientas de AWS como Cloudwatch, Dynamo, Redshift entre otros.
  • Experiência deseable de Por lo menos 3 años de experiência en roles similares al de Sales Engineer, Integration Engineer, Integration Analyst oTechnical Support Engineer
  • Experiência previa DESEABLE Experiência en empresas de tecnología, Fintech o Industria de Payments, experiência en programación y en mejores prácticas del ciclo de vida de desarrollo de software.

En Kushki pensamos en ti y en tu bienestar.
Creemos que lo más valioso de la organización son las personas, y por eso te ofrecemos:

Un gran reto profesional

Trabajo híbrido o remoto, según tu rol

Acceso a plataformas de capacitación y entrenamiento constante

Días de recarga de vacaciones

El día de tu cumpleaños libre
- Flexibilidad en tu lugar de trabajo

❤‍ Una plataforma de bienestar físico, emocional, y financiero

Convenios con universidades e institutos en la región, para que continues con tu formación profesional

Beneficios monetarios adicionales

Acerca de Kushki:


Kushki es la paytech de clase mundial que conecta a Latinoamérica con los pagos digitales y ayuda a las empresas a reducir los costos y la complejidad de las transacciones digitales, al mismo tiempo que mejora las tasas de aceptación y reduce los fraudes.

Kushki opera localmente en más de diez países y se apoya en sus equipos locales para ofrecer soluciones personalizadas a los clientes de cada país.


Con menos de una década de existencia Kushki ha sido clasificada dentro de la categoría de Unicornio tras lograr una valoración de US$1.5 mil millones.


Anímate a ser parte de nuestra nación



¿En qué creemos?:

Conocemos el potencial de Latinoamérica y
nos atrevemos a apuntar alto.

Nos mueve la idea de crear un ecosistema, donde las cosas sean hechas con cariño, propósito y por un bien común; apoyándonos el uno al otro para aprender y evolucionar juntos.

Le permitimos a las empresas de nuestra región crecer sin límites.


Tenemos una gran capacidad para
desarrollar la mejor tecnología, por lo cual estamos constantemente innovando e introduciendo nuevas soluciones en el mercado.


Nuestra propuesta de valor:

Kushki es la única pasarela de pagos que permite
transar de forma local en toda Latinoamérica bajo una sola integración, evitando gastos en tarifas internacionales e impuestos

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