OpenShift Technical Support Engineer

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completo

The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will work with Openshift Virtualization, Kubernetes, and our Openshift technologies. Delivering an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers. Unlike most software companies, we don't sell software licenses or "break-fix" pay-per-incident support. Instead, we sell subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software. As a Technical Support Engineer, you will help us continually prove our value to our customers by troubleshooting and resolving their technical issues over the phone and online. You'll become an expert in Red Hat products and technologies, like Red Hat Enterprise Linux (RHEL), and you'll be required to pass the Red Hat Certified System Administrator (RHCSA) exam if you do not already have an equivalent cert. All training and resources are provided by Red Hat after starting. Work location is flexible and well qualified home-based applicants throughout Colombia will be considered to work remotely.

What you will do:

Ensure that customers get the maximum value from and easily use our products and subscriptions Support customers by responding within the designated service-level agreement to inquiries Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service Collaborate with engineers and developers to develop creative solutions for customers, including product fixes Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

What you will bring:

3+ years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment Strong communication skills, specifically the ability to communicate clearly and effectively with customers that have various levels of technical expertise First-rate customer service skills; prior help desk experience or customer-focused experience is preferred Ability to multitask, prioritize, and work well under pressure Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation Ability to work in a fast-paced, dynamic environment. Excellent understanding of Linux and UNIX; basic Linux system administration experience is greatly preferred Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred Experience with architectures other than x86_64 is a plus Expertise in containerization or Kubernetes, oc kubectl command knowledge Familiarity with Red Hat Virtualization (RHV) / Ovirt, VMware, VSphere, KVM and other Virtualization Technologies Knowledge of Openshift technologies Understanding of storage system such as ODF (Open Data Foundation) and Ceph is a plus. Also familiarity with Fiber Channel, ISCSI and NFS. Understanding of libvirt and qemu functionality. Familiarity with OpenShift Container Native Virtualization is a plus Some previous software scripting or programming experience would be beneficial Bachelor's degree or equivalent experience within the enterprise IT sector A Red Hat CertifiedSystem Administrator (RHCSA) is required but can be obtained after starting A Red Hat Certified Engineer (RHCE) certification is a strong bonus

#LI-JR1

#LI-REMOTE

About Red Hat
is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reply.

  • Openshift Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Red Hat, Inc. A tiempo completo

    The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will work with Openshift Virtualization, Kubernetes, and our Openshift technologies. Delivering an outstanding customer support experience by providing technical support and...

  • Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in systems administration to join us remotely in Colombia.In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers. Unlike...

  • Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Trustonic A tiempo completo

    A bit about the team and what you'll deliver...We are searching for a Technical Support Engineer to join our team in Bogotá, Colombia. Reporting to the Head of Technical Support, you will be responsible for helping customers with complex technical issues for Trustonic products, both in production and non-production environments. Our Support Engineers are...

  • Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Red Hat Software A tiempo completo

    About the job:Red Hat is seeking a Cloud Technical Support Engineer with a strong background in Cloud and Containers deployment and configuration to join our Cloud Services Customer Experience team in Colombia.The Red Hat Cloud Services Customer Experience organization is responsible for the strategy, design, and implementation of the end-to-end customer...

  • Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Trustonic A tiempo completo

    Company Description**_Who we are..._**At Trustonic our products are making a difference across the world. One moment we're ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we're protecting the safety and integrity of the vehicles we drive and the devices we care about.We pride ourselves...

  • Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Trellix A tiempo completo

    _Role Overview:_:The Technical Support Engineer (TSE) provides end-to-end technical support for McAfee customers and provides technical service of fault recording, diagnosis, problem solving, and resolution delivery for McAfee's premiere customer base. When a customer needs technical support the Technical Support Engineer (TSE) will be the first and last...

  • Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia PayU A tiempo completo

    About PayUPayU, a prominent payment and Fintech organization operating in over 50 fast-growing markets across Asia, Central and Eastern Europe, Latin America, the Middle East, and Africa, and a part of the Prosus group, a major player in technology investments globally, is revolutionizing the online buying and selling experience for our vast number of...

  • Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Company Description REFID382164**Our NielsenIQ Technology teams are working on our new "Connect" platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ's data and insights to innovate and grow.As a Product Solution & Support Engineer, you'll be part of a team of smart, highly skilled...

  • Technical Consultant Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Capgemini A tiempo completo

    Technical Support Engineer (LANSW)We are in search of our next Technical Support Engineer (LANSW).ROLE AND RESPONSIBILITIESDesigning and implementing Local Area Networks, involving meticulous planning, configuration, and testing of network components like routers, switches, and hubs.Engaging in network administration tasks, including performance monitoring,...

  • Urgente: Technical Consultant Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Capgemini A tiempo completo

    Technical Support Engineer (LANSW)We are in search of our next Technical Support Engineer (LANSW).ROLE AND RESPONSIBILITIESDesigning and implementing Local Area Networks, involving meticulous planning, configuration, and testing of network components like routers, switches, and hubs.Engaging in network administration tasks, including performance monitoring,...

  • Technical Support Engineer 2

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia minka_ A tiempo completo

    Why:minka_ is an open network that enables money to flow.We are powering the real time payments infrastructure of several countries and have enabled millions of people to move money instantly, using only a phone number and at no cost.We are a lean, purposely small, well funded startup that is playing the long game. We are selective and take care of our...

  • Expert Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Expert Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital worldWe...

  • Technical Support Mgmt

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Fortinet A tiempo completo

    Job Duties: Provide firstlevel supervision to a group of Level 1 and Level 2 support engineers, managing workload, response, resolution, and quality. Monitor and manage support engineer queues and escalate issues as necessary. Ensure SLA ́s are honored and premium support accounts are managed properly. Perform case reviews and provide 1:1 monthly feedback...

  • Tier 3 Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Transmit Security A tiempo completo

    About the role:We are looking for an experienced Technical Support Engineer to provide excellent customer service and to promote our values throughout the entire support team. Transmit Customer Support provides technical assistance by resolving complex technical issues by triaging, troubleshooting, performing root cause analysis, and restoring the...

  • Technical Support Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia PayJoy A tiempo completo

    About PayJoyPayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy's "secret sauce" technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We...

  • Technical Consulting Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Gracemark A tiempo completo

    Job details: 100% remote Anywhere in LATAM Independent contract/permanent position(no benefits)- $20-$25 per hour 40 hours per weekAs a Technical Consulting Engineer, your main goals are to ensure Smart Bonding is operational, and increase our customer satisfactionYou would: Analyze and solve issues of the Smart Bonding integration and all involved...

  • Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    Through the power of trillions of dollars in business spend, Coupa's mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees- our Coupanians- come together to co-create ideas and innovations that impact the power of spend.Through the power...

  • Technical Offer Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia GEA Group A tiempo completo

    Technical Offer Engineer:Job information:Reference number:JRJob function:EngineeringPosition type:Full timeSite:Bogotá D.c.CALLE 93 NO Of. 501, Bogotá D.C. Cundinamarca, 11022- GEA is a multinational engineering company and one of the world's largest suppliers to the food, beverage, chemical, and pharmaceutical industries. We are dedicated to advanced...

  • Technical Consultant Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Capgemini A tiempo completo

    We are in search of our next Technical Support Engineer (LANSW).ROLE AND RESPONSIBILITIES Designing and implementing Local Area Networks, involving meticulous planning, configuration, and testing of network components like routers, switches, and hubs. Engaging in network administration tasks, including performance monitoring, troubleshooting, and upkeep of...

  • Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Allot A tiempo completo

    Who we are:Allot is an industry leader in network security and visibility. A global growing company in cyber-security with a strong Tier1 customer base. We embrace an Agile way of working, priding ourselves on being fast, diverse and dynamic. We are real team players who are ready to go the extra mile to succeed. We believe that anyone can make an impact and...