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Help Desk Analyst L1
hace 2 meses
Job Title: Help Desk Analyst L1
Job Summary:
Stefanini is seeking a highly skilled Help Desk Analyst L1 to join our team. As a Help Desk Analyst L1, you will be responsible for providing technical support to our customers, troubleshooting and resolving hardware and software issues, and collaborating with other teams to escalate complex technical issues.
Responsibilities:
- Provide technical support to customers via phone, email, or in-person.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain software applications and operating systems.
- Assist with user account administration, including password resets and access permissions.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Document all incidents and resolutions in our ticketing system.
- Provide excellent customer service and ensure high levels of customer satisfaction.
- Stay up-to-date with the latest technological trends and advancements in the industry.
- Assist with IT projects and initiatives as assigned.
Requirements and Qualifications:
- Minimum 1.5 years of experience in technical support, specifically in application and business support.
- Knowledge of infrastructure, communications, Windows and Linux operating systems, Active Directory, and Microsoft 365.
- Technical degree or 5 semesters of professional university training or a degree in Engineering, Telecommunications, or related fields.
Additional Information:
Stefanini is a global company with 35 years of experience in the market, offering a solid selection of services such as automation, cloud, IoT, and UX. We believe that technology can revolutionize a company and innovation is fundamental for development and competitiveness. We value new ideas and the power of an open mind, recognizing that every talent is essential for the quality of our projects and our progress.
