Customer Service Manager, Located in Bogotá

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.


Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.

Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.


At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.


In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions.

We are in this for life.

We are changing the trajectory of human health, YOU CAN TOO.

We are searching for the best talent for Customer Service Manager
to be in Bogotá, Colombia.

Purpose:
This position has the objective to execute all activities related to guarantee the Customer Service operation in LATAM.

  • The Customer Service Manager is responsible for providing oversight for all Customer Service Center resources.
  • Individual will provide strategic insights on customer needs and manage escalated issues from the Customer Service Supervisors and staff.
  • The Manager will be knowledgeable of all transactional processes performed by direct reports and have a thorough understanding of the overall Logistics and Customer Service (CS) organizations.
  • The Manager is expected to enable strong relationships and collaboration across functions.
  • Individual will show a clear desire and welldeveloped ability to navigate key relationships/overlaps that exist between Customer Service and other key business units, including Supply Chain, Finance, Commercial, and Shared Services.

You will be responsible for:

  • Responsible for overseeing the Customer Service transactional processes related to Order entry and returns y/o rejections management.
  • Provide oversight for the resolution of customer needs.
  • Responsible for maintaining compliance & quality and consistency with customer interaction executed by Customer Service Specialist and Supervisors.
  • The Customer Service Manager will monitor team efficiency and effectiveness based on predetermined organization performance metrics.
  • Drive performance & metrics implementation
  • Individual will manage a team of professionals by attracting talent, developing talent, and retaining talent through transparent conversations with employees.

Qualifications:

  • Required University/bachelor's degree or Equivalent & MASTER'S degree/MBA preferred.
  • Advanced: Spanish and English. Portuguese Desirable.
- +10 years relevant experience.

  • Experience in Medical Industry
  • Customer relationship & stakeholders management
  • Strategic thinking
  • Logistics EndtoEnd process understanding
  • Analytics & problem solving
  • People management experience
  • Ability to influence & make decisions.
  • Financial management & budgeting management
Project management & Change management experience.

  • Customer Service Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Pentasia A tiempo completo

    Our client is a global gaming technology operator and one of the fastest growing ones in the industry. They've been certified as a Great Place to Work across their offices and is now looking for a Customer Service Manager to provide a productive and motivating work environment.Job Summary:The Customer Service Manager is responsible for following and...

  • Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Grupo COS (Customer Operation Success) A tiempo completo

    We are looking for empowered persons seeking for perosnal growth We are hiring bilingual customer service agents.What we offer? Salary: Payrate starts at $2' commissions up to permanence bonuses Schedule: Monday Friday | 9:30 AM 6:30 PM Conditions: In person, located near Parque de la 9 Indefinite term contract and paid trainingWhat you bring? High School...

  • Service Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Juniper Networks A tiempo completo

    Service Manager / Service Delivery Manager - LatamPrimary location: Bogotá, ColombiaOther possible locations (to be considered): Buenos Aires, Argentina; São Paulo, BrazilAs a Service Manager / Service Delivery Manager you will be the single point of contact for all service-related matters, managing overall health of assigned customer accounts in LATAM...

  • Technical Account Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Radware Bot Manager A tiempo completo

    Technical Account Manager S)The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to lead Radware's...

  • Customer Service Representative Bogotá

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sitel A tiempo completo

    Customer Service Representative Bogotá: Req ID#: Bogota, Bogotá Calle 166, CO Job Description:About Us:Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology...

  • Institutional Customer Service Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Citi A tiempo completo

    The Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...

  • Customer Service Supervisor

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Johnson & Johnson is currently seeking a Customer Service Supervisor to join our Customer Service Operation Team located in Bogotá - CO.The Customer Service Supervisor is responsible for responding to customer inquiries and resolving customer complaints. Also accountable for maintaining a high level of customer satisfaction through timely and correct order...

  • Customer Service Agent

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Unicity A tiempo completo

    Unicity International Customer Service Agent Position in Bogotá Unicity International, a company focused on health and wellness globally, is looking for commercial advisors/agents to join our customer service team in Bogotá. This role is centered on assisting customers in the Latin markets of the United States, Canada, and Puerto Rico. Position Details:...

  • B2c Customer Service Executive

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Kaplan A tiempo completo

    Job DescriptionKey Job Responsibilities- Handle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland)- Support the B2C and B2B Sales Team based in Brazil to achieve sales target for the market- Maintain student database and student arrival pipeline- Provide prompt advice and support to student...

  • Customer Service Bogotá

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Webhelp A tiempo completo

    Customer Service/SupportLocation Bogota, Colombia***Job Title:Customer Service BogotáJob Description:WHAT'S IN IT FOR YOU?A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow withEndless career opportunities and clear paths for career developmentA competitive salaryInclusive perks and...

  • Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW'S SOLUTIONS TODAY.The Role: Customer Care RepresentativeThe Custmer Care Representative ensures that...

  • Customer Service Expert

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo

    Resumen A Customer Service Expert who is passionate about Sales Services in the Travel and Tourism Industry (Flights, Hotel Reservations, Car Rental), including cross-selling activities whilst having a comercial driven profile. Why TP? With a presence in more than 91 countries, we are the industry leader Great Place to Work has certified us as one...

  • Customer Service

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Trendstack A tiempo completo

    Job Title: Customer Service & Marketing Specialist (Remote, Part-Time)Location:Bogotá, Colombia (Remote)Hours: 20 hours per week, afternoonsPayment: Monthly Payment of $500 USDCompany: E-commerce Fashion CompanyAbout the Company:Trendstack is a leading online fashion retailer specializing in the latest trends and styles. We are dedicated to providing our...

  • Lead Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Indigo Slate A tiempo completo

    Zensar is seeking an Lead Customer Service Representative in Bogota Colombia. This is open for Full time with excellent benefits and growth opportunities. We will provide all training and this position will require employee to be on site Mon-Fri in Bogota.What you will be Doing Assist customers and help resolve Cisco Adoption Barrier Cases that arise from...

  • Service Product Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia GEA Group A tiempo completo

    Service Product Manager - Latin America:Job information:Reference number:JRJob function:ServicePosition type:Full timeSite:Bogotá D.c.CALLE 93 NO Of. 501, Bogotá D.C. Cundinamarca, 11022- Job announcement GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000...

  • Service Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Neoris A tiempo completo

    SERVICE MANAGER:Date:Jun 26, 2023Location: BOGOTA, COCompany:NEORISNEORIS:Es un Acelerador Digital que ayuda a las compañías a entrar en el futuro. Combinamos un profundo conocimiento de industria con el más alto expertise tecnológico en el mercado para crear soluciones personalizadas que te permitan superar tus desafíos de negocio y generar crecimiento...

  • Bilingual Customer Service Agent- Bogota

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Qualfon A tiempo completo

    We are seeking your talent to join our growing Team in ColombiaLocated in barrio Salitre: Carrera 69 # 25B - 44, Fontibón, Bogotá, Cundinamarca, ColombiaOur Mission:Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for...

  • Customer Service Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...

  • Bogota - Customer Service Agent

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Foundever™ A tiempo completo

    About UsFoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless...

  • Customer Service Representative Bogota

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Foundever A tiempo completo

    About UsFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless...