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Knowledge Management Execution Lead

hace 4 meses

Bogotá, Bogotá D.E., Colombia Kenvue A tiempo completo

What You Will Do


The Knowledge Management Execution Lead is responsible for ensuring the reliability of our operations by overseeing our KM processes, introducing insights-led improvements.

The lead will also coach and develop the KM Execution specialists, inspiring them to bring their best and authentic selves at work.


  • Key Responsibilities
***- Work with Operations and Enablement LT in identifying continuous improvement opportunities to enhance Content and Knowledge Management services, reviewing and revising operational processes, and introduce key improvement plans for execution.

  • Lead and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement
  • Work with KM Senior Manager to assess the pipeline of work coming from each function and execute resource planning to ensure availability of staff
  • Drive the creation of KM dashboard/ Scorecard that provide content performance, content quality insights.
  • Manage execution of activities to improve the usability and quality of all GS content in accordance with brand standards and basic user experience principles
Qualifications

Required Qualifications

  • 5+ years progressive knowledge management, content development and instructional design experience
  • Experience with knowledge management, content management, and document management tools is required
  • Effective partnership, influence and relationship building skills with key stakeholders
  • Excellent written and oral communication skills with the ability to create or customize content solutions geared to improve customer experience and promote selfservice.
  • Digital content creation and editing experience
  • Understanding of user experience principles
  • Experience creating and editing process documentation
  • Uncompromising commitment to client and customer satisfaction
  • Strong attention to detail and quality
  • Ability to work effectively in a fastpaced environment, handle multiple projects, and daily planned and unplanned operational activities.
  • Ability to maintain and improve consistent and sound business processes in a dynamic, crosscultural environment
Primary Location Latin America-Colombia-Distrito Capital de Bogotá-Bogotá

Job Function Finance

Organization:
Johnson & Johnson de Colombia S.A.