Technology Support Analyst I

hace 2 semanas

Colombia J.S. Held A tiempo completo
The Company

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?
J.S. Held is a global consulting firm providing technical, scientific, and financial expertise across all assets and value at risk.

Our professionals serve as trusted advisors to organizations facing high-stakes events demanding urgent attention, staunch integrity, clear-cut analysis, and an understanding of both tangible and intangible assets.

The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations
.

We have over 100 locations worldwide. We are highly committed to all members of our community, both employees and clients. Our organization focuses on promoting a sense of community and inspiring our people to achieve results that exceed goals.

The Team and Job Summary

We are seeking a Bilingual Spanish/English HelpDesk Tier 1 to join our IT team.

This is a unique opportunity for an entrepreneurial, highly driven person with a well-rounded skill set to join the IT team, whose responsibilities extend beyond those of traditional HelpDesk agent.

The ideal person for this role will need to not only have a strong grasp of troubleshooting skills but also be flexible and a strategic thinker able to take on a variety of tasks.

Job Responsibilities

  • Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues.
  • Performing root cause analysis and developing checklists for typical problems and recommending procedures and controls for problem prevention.
  • Creating and managing detailed tickets documenting requests, troubleshooting, and resolution of requests.
  • Escalate as it fits the situation to Tier II agents or as per Tier I lead ́s instructions.
Required Qualifications

  • Knowledge of Microsoft Office 365 (Outlook, Excel, Word)
  • Knowledge of Microsoft Windows 10
  • Knowledge of Cloudbased storage systems
  • Knowledge of Adobe Cloud products
  • Experience with FreshService or comparable ticket tracking system
  • Minimum of 23 years of job stability in a corporate support environment
  • Availability to work the second shift (5:00 p.m. to 12:00 a.m. Eastern Time)
Preferred Qualifications

  • Knowledge of ITIL a plus
  • Experience with Microsoft 365 Admin Center and Intune
  • Bachelor's degree preferred.
J.S.

Held is dedicated to becoming the global leader in providing multi-disciplinary consulting services to the construction, government, healthcare, industrial, insurance, energy, legal, and technology, communities.

We have diverse practice areas including Construction Advisory, Financial Investigations, Forensic Accounting & Economics, Forensic Architecture & Engineering, Surety, Environmental Health & Safety, Equipment, Toxicology, and Building & Property Consulting, among other disciplines.

J.S. Held is devoted to recruiting and cultivating top industry talent to build a collaborative and diverse team of experts. We leverage our experience to provide local, cost-efficient solutions and an unrivaled client experience.


Our
mission is to serve as trusted, expert advisors to organizations around the world facing high-stakes situations that demand urgent attention, exceptional knowledge, staunch integrity and objective, clear-cut analysis and advice.

Some of the Benefits We Have Include

J.S. Held understands all of our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team's needs.

  • Our flexible work environment allows employees to work remotely when needed
  • Generous Annual Leave Policy
  • Comprehensive Medical Insurance
Other Duties


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

EEO and Job Accommodations

  • We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal_
  • J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._
LI-SC1

LI-Remote

  • Help Desk Analyst Level I

    hace 3 semanas

    Colombia Steward Health Care A tiempo completo

    We are on the lookout for a motivated individual to join our team as a Help Desk Analyst Level I. If you have problem-solving skills, a strong commitment to help others with software and hardware concerns, and a desire to learn, this offer is for you! **Responsibilities** - Technical support via phone calls to members of a network of hospitals in the...

  • Tech Support Analyst

    hace 2 semanas

    Colombia, Huila Parser Limited A tiempo completo

    **Tech Support Analyst - (LATAM)** This position offers you the opportunity to join a fast-growing technology organisation that is redefining productivity paradigms in the software engineering industry. If you are passionate about technology and want to learn about new trends that are shaping human behavior, this opportunity is for you. As a Support...

  • Technical Support Analyst

    hace 5 días

    Colombia CSG A tiempo completo

    Remote, Colombia At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer...

  • Junior Support Operations Analyst

    hace 2 semanas

    Colombia Sana Commerce A tiempo completo

    Medellín- - Revenue Operations**Junior Support Operations Analyst**: - Medellín Revenue Operations It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS...

  • Senior Technical Support Analyst

    hace 3 semanas

    Colombia Quorum Business Solutions A tiempo completo

    **Senior Technical Support Analyst** **Location: Bogota, Colombia** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services...

  • Junior Support Operations Analyst

    hace 2 semanas

    Colombia Sana Commerce A tiempo completo

    Medellín Revenue OperationsJunior Support Operations Analyst: Medellín Revenue OperationsIt all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We're a fast-growing SaaS company that...

  • Engineering Analyst

    hace 2 semanas

    Colombia O-I A tiempo completo

    de la empresaAbout O-IRemember the last time you opened a bottle of champagne, a cold beer after a hard day's work or a bottle of sparkling mineral water to quench your thirst? Well, we probably did. We're O-I and we love being the world's largest glass container manufacturer.O-I has more than a century of experience making pure, sustainable, brand-building...

  • Service Desk Analyst Level I- Remote

    hace 4 semanas

    Colombia HUBTEK A tiempo completo

    **Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world since 2018 and we want to keep...

  • HRis Support Analyst

    hace 3 semanas

    Colombia Solvo Global A tiempo completo

    **Position**:HRIS Support Analyst **City**:Medellín (On site) **Schedule**:Monday to friday from 10am to 7pm **Remuneration**: $4'000.000 - 4'500.000 **Job description**: **Responsabilities**: - Coordinate and perform activities and support data transmissions related to integration of data and systems such as direct 180 and 360 feeds between iSolved...

  • F&i Assistant

    hace 1 mes

    Colombia Fisni - F&I Solutions and Investments, LLC A tiempo completo

    **Who we are**: Our technology enables safe and compliant online transactions. Our platform lets automotive dealerships scale their F&I Department to meet growing customer demand. Our ground-breaking approach to the automotive industry combines the best of both worlds - seamless online transactions and the irreplaceable value of human interaction. With our...

  • Streaming Technical Support Analyst

    hace 3 semanas

    Colombia Genius Sports A tiempo completo

    **A **B**it **A**bout **U**s** Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over...

  • Packaging Support Analyst

    hace 2 semanas

    Colombia Essity A tiempo completo

    Packaging Support Analyst:Descripción del Rol:Nos encontramos en la búsqueda de un nuevo integrante para nuestro equipo. El packaging Support Analyst, es la persona que se encarga de desarrollar las promociones o referencias In&Out que se producen en maquila, y que además, soportar las labores del Packaging Engineer. Debe ser una persona proactiva, con...

  • Projects Engineering Analyst

    hace 4 semanas

    Colombia O-I A tiempo completo

    Company Description Remember the last time you opened a bottle of champagne, a cold beer after a hard day's work or a bottle of sparkling mineral water to quench your thirst? Well, we probably did. We're O-I and we love being the world's largest glass container manufacturer. O-I has more than a century of experience making pure, sustainable, brand-building...

  • Support Engineer I

    hace 4 semanas

    Colombia TechPulse A tiempo completo

    **Job Title: Support Engineer I - LATAM** **Location**: Medellin (Conquistadores), Colombia (No remote work initially - possibility to work partially remote after training, office-based only) **Salary Range**: $2,500,000 - $7,000,000 COP per month, based on experience and English proficiency **Company Overview**: **TechPulse,** an IT Managed Services...

  • Cyber Security Analyst

    hace 4 semanas

    Colombia J.S. Held A tiempo completo

    **Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?** J.S. Held is a global consulting firm providing technical, scientific, and financial expertise across all assets and value at risk. Our professionals serve as trusted advisors to organizations facing...

  • F&i Assistant

    hace 2 semanas

    Colombia Fisni - F&I Solutions and Investments, LLC A tiempo completo

    Who we are:Our technology enables safe and compliant online transactions. Our platform lets automotive dealerships scale their F&I Department to meet growing customer demand.Our ground-breaking approach to the automotive industry combines the best of both worlds - seamless online transactions and the irreplaceable value of human interaction. With our...

  • Projects Engineering Analyst

    hace 2 semanas

    Colombia O-I A tiempo completo

    Company DescriptionRemember the last time you opened a bottle of champagne, a cold beer after a hard day's work or a bottle of sparkling mineral water to quench your thirst? Well, we probably did. We're O-I and we love being the world's largest glass container manufacturer.O-I has more than a century of experience making pure, sustainable, brand-building...

  • Support Analyst

    hace 2 semanas

    Colombia Ci&T A tiempo completo

    We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design and engineering, we unlock...

  • Technology Support Analyst I

    hace 3 semanas

    Colombia J.S. Held A tiempo completo

    The Company **Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?** J.S. Held is a global consulting firm providing technical, scientific, and financial expertise across all assets and value at risk. Our professionals serve as trusted advisors to organizations...

  • Assistant Analyst

    hace 2 semanas

    Colombia PRGX Global, Inc A tiempo completo

    **PRGX COLOMBIA LTDA** **ASSISTANT ANALYST I (CAPTURISTA)**: ***DESCRIPCION DEL PUESTO Y RESPONSABILIDADES**: **- **Apoya las operaciones de la auditoría capturando información de los documentos del cliente en Excel o software propiedad de PRGX.**: - **Apoya en tareas de descarga de información de los portales del cliente, así como una depuración y...