Junior Support Operations Analyst
hace 2 semanas
Junior Support Operations Analyst:
- Medellín
It all started in 2007, with a pizza and a plan.
Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them.
We're a fast-growing SaaS company that allows you to take ownership of your career.As a Jr.
Support and Operations Analyst, you play a crucial role in driving success in the region by executing operational and administrative processes and providing internal support to the Americas commercial team.
You are their trusted partner correct order and commissions administration, maintain documentation, and implement process and technology improvements.What you'll get:
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Personal development. We believe that as our company grows, our people should be able to grow with us. We value learning and development opportunities for all our employees. So, from learning on the job to training and coaching, it's all there. Together with your manager, you are in charge of your own personal growth.
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Onboarding and buddy program. It's always quite new and exciting to start your next adventure. We value a strong onboarding. You will be joining our general onboarding, will be introduced to a buddy, and will get a role-specific onboarding as well.
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Entrepreneurial environment. We are a fast-growing international scale-up organization in software. We encourage initiatives and ideas from our people. We like to accomplish things together as a team.
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Health and well-being. We believe that every employee should be at their best, that's why we want to offer you private healthcare and a contribution to fitness subscription.
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Extra benefits: We offer flexible working hours, a hybrid working schedule, Friday afternoon drinks, Weekly lunch with your team, and monthly social activities.
Want to know more about the role?:
Jonathan Salamanca:- Send a whatsapp messageIt all started in 2007, with a pizza and a plan. Sana Commerce is an ecommerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We're a fastgrowing SaaS company that allows you to take ownership of your career.
Support and Operations Analyst, you play a crucial role in driving success in the region by executing operational and administrative processes and providing internal support to the Americas commercial team.
You are their trusted partner correct order and commissions administration, maintain documentation, and implement process and technology improvements.What you'll get:
-
Personal development. We believe that as our company grows, our people should be able to grow with us. We value learning and development opportunities for all our employees. So, from learning on the job to training and coaching, it's all there. Together with your manager, you are in charge of your own personal growth.
-
Onboarding and buddy program. It's always quite new and exciting to start your next adventure. We value a strong onboarding. You will be joining our general onboarding, will be introduced to a buddy, and will get a role-specific onboarding as well.
-
Entrepreneurial environment. We are a fast-growing international scale-up organization in software. We encourage initiatives and ideas from our people. We like to accomplish things together as a team.
-
Health and well-being. We believe that every employee should be at their best, that's why we want to offer you private healthcare and a contribution to fitness subscription.
-
Extra benefits: We offer flexible working hours, a hybrid working schedule, Friday afternoon drinks, Weekly lunch with your team, and monthly social activities.
- Ensure correct CPQ and ordertocash administration, including contract creation, deal processing and handover to the finance and delivery teams.
- Ensure correct administration and processing of the monthly commissions for the commercial teams.
- Ensure correct usage and adoption of technology and processes by commercial representatives through a deep understanding of the tools and IT landscape in place.
- Provide regular reports on key metrics such as pipeline management, activity levels and lead follow up time using existing dashboards.
- Suggest improvements to automate and simplify processes; and assist the global Revenue Operations team to implement them.
What You Bring Along
- Advanced Skills in Excel
- Bilingual English (B2 or higher) level.
- You have up to 2 years of Revenue Operations, Commercial Support or Analyst experience.
- Able to work
Hybrid(3 days at home, 2 days at the office) in our great Medellin office. - A passion for ecommerce: You're up to date on the latest trends and developments in our discipline.
- Strong analytic and problemso
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