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Customer Experience Associate

hace 4 meses

Bogotá, Bogotá D.E., Colombia Laika Mascotas A tiempo completo

Descripción empresa:


Laika es la tienda online más completa para mascotas creada por pet lovers para pet lovers Somos la tienda en línea de mascotas con mayor variedad de productos y servicios a domicilio en Colombia, contamos con más de 4.000 productos (alimentos, dietas naturales, snacks, medicinas, higiene y accesorios) y más de 17 servicios como (medicina veterinaria prepagada, veterinario a domicilio, vacunación, baños, funeraria, entrenador, gaticuidadores, información de colegios, fundaciones, entre otros.

Para Laika, la salud y bienestar de tu mascota es lo más importante.

Nos esforzamos día a día por dar la mejor experiência y servicio a los pet lovers y para que a tus peluditos no les falte nada para su cuidado y salud.

Es por esto que también contamos con una línea veterinaria gratuita en donde cualquier persona puede llamar para resolver dudas al

Misión del cargo:

Gestionar las relaciones con los clientes ofreciendo soluciones y resultados que impulsen el valor del producto.

Funciones del cargo:

  • Dar seguimiento y soporte a los clientes ayudándolos en la resolución de problemas, solicitudes y alcance de objetivos.
  • Estar a cargo de conceptualizar, implementar y gestionar proyectos relacionados con el lanzamiento de nuevos productos, funciones o procesos.
  • Establece relaciones con los clientes impulsando el valor de los productos y servicios para garantizar su satisfacción y maximizar su retención.
  • Administrar los OKRs de servicio al cliente para garantizar estándares de calidad altos y eficientes.
  • Trabajar en estrecha colaboración con nuestros equipos de producto, estrategía, business development e ingeniería para garantizar que las necesidades comerciales y de nuestros clientes se mapeen y prioricen correctamente.
  • Monitorear métricas y OKR principales de Laika, facilitar la comunicación dentro de los equipos y administrar proveedores externos.
  • Estudiar y apoyar decisiones estratégicas de negocio

Requisitos:

Educación:
Ing. Comercial; Adm. Empresas; Relaciones Públicas; Comunicación Social

Experiência: 3+ años en customer success

Conocimientos:
Seguimiento de clientes, Capacitación de clientes, Soluciones SaaS, Comercio B2B

Software:
CRM (Salesforce, Hubspot, similares), Project management (Asana, Trello o similar)

Condiciones Oferta:

Beneficios:

  • Mascotas bienvenidas
  • Día de cumpleaños
  • Descuentos en productos