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Implementation Specialist Colombia
hace 2 semanas
When end-users purchase new 3Shape hardware or software from a reseller, the Implementation Specialist uses their technical knowledge to confirm installation, monitor and customize learning experiences.
The Implementation Specialists are those who ensure that a client does not just buy a 3Shape product, but has a positive experience with it, too.
To accomplish this, they build relationships with end-users, collect data, customize the experience, define objectives and provide training resources. All while developing a path to ensure excellent customer experiences and high promoter scores.Education and Experience
Use of CAD/CAM as related to medical device products (Intra Oral scanners)
At least 3+ years working in a dental practice or industry
Able to speak, read and write fluent English.
Competencies
Clinical Acumen—the individual must be able to understand the fundamentals of clinical dentistry
Customer and Service Orientation—must be able to understand and translate customer needs into outstanding service and training.
Strong Communicator—must be able to provide clear, concise, professional feedback both written and verbal to a variety of audiences. Able to communicate complex topics to individuals with varied backgrounds and experience.
Global Mindset-Must be able to understand and effectively work across cultural boundaries.
Relationship Oriented—able to establish effective, strong partnerships with all levels and all roles, both inside and outside the company
Technologically Savvy—able to work with, understand and embrace changes in technology
Ethical Conduct—takes accountability for decisions, makes decisions that clearly adhere to an ethical standard
Troubleshooting
Ability to Multitask
Interpersonal Skills
Essential Functions
Builds trusted customer relationships and provides first-class post-sales experience
Identifies and initiates strategies to support increasing utilization
Provide professional, constructive, supportive feedback to customers by reinforcing standards and protocols.
Define and explain potential causes of poor performance and recommend solutions
Provide prompt follow up and attention to customer inquiries
Suggest 3Shape products or services to meet the customers need
Tracking, Reporting and Compliance
Assist in the conducting of routine audits to ensure protocols are followed
Participate in customer/client meetings, as requested.
Tracks and reports follow-up utilization of HW/SW
Enter any substantive client information into CRM or project management software.
Report any change in customer sentiment, content suggestions, or feedback to the proper team member and document
Document recommended products or services in CRM
Help identify and track relevant metrics related to quality control, customer satisfaction, and overall experience.
We encourage all relevant applicants to apply.
We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.
About us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally.
With the help of dental professionals and amazing colleagues we're creating award-winning scanning and CAD/CAM solutions to change dentistry together Together, we contribute to a better world.
Experience the everyday #lifeat3Shape across the globe on Facebook.-
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