Customer Service Analyst

Encontrado en: beBee S CO - hace 3 semanas


Bogota, Colombia Abbott Laboratories A tiempo completo

Customer Service Analyst

Acerca de Abbott

Abbott es líder mundial en cuidado de la salud, que crea ciencia innovadora para mejorar la salud de las personas.  Siempre estamos mirando hacia el futuro, anticipando cambios en la ciencia y la tecnología médica.  

 

Trabajando en Abbott

En Abbott,  puedes hacer un trabajo que importa, crecer y aprender, cuidar de ti mismo y de tu familia, ser verdaderamente quien es y vivir una vida plena. TendrÃs acceso a:  

  • Desarrollo profesional con una empresa internacional donde podrÃs hacer crecer la carrera que sueñas. 
  • Una compania reconocida como mejor lugar para trabajar en docenas de países alrededor del mundo y nombrada una de las empresas mÃs admiradas del mundo por Fortune.  
  • Una compania que es reconocida como una de las mejores compañías grandes para trabajar, así como un mejor lugar para trabajar para la diversidad, las madres trabajadoras, mujeres ejecutivas y científicas.  
  • Archivar  y guardar soportes de legalizaciones y consignaciones en carpeta compartida

 

âLa Oportunidad

Esta posición està ubicada en la ciudad de Bogotà en la división de International Finance.

 

Que harÃs

Garantizar un excelente nivel de servicio al cliente de manera eficiente, costo efectiva, a través del funcionamiento óptimo y coordinado de los procesos.

Dar Soporte en la gestión,  control  y grabación  pedidos de legalización consumos  enviados por los clientes, representante de ventas y/o Invetory track.

Atender y   dar solución a las novedades de inventarios en consignación en clientes.

Generar reporte diario a la división de los pedidos legalizados (fecha, número OC, cliente, paciente, valor del pedido, número pedido SAP, número factura electrónica).

Analizar la causa raíz de las diferencias de inventario en consignación  y aportar soluciones.

Seguimiento a traslados, devoluciones y tramites internos asociados a  modelo de producto en  consignación.

Reportar   las novedades pedidos legalización (Ejecutiva Ventas/  Ejecutiva Servicio al cliente/ clientes)

Cualificaciones requeridas

  • Profesional en carreras administrativas

  • 3 años de experiencia en servicio al cliente

 

Cualificaciones preferidas 

  • Actitud de servicio y trabajo en equipo

  • adaptabilidad y proactividad

  • empatía, resiliencia, perseverancia, flexibilidad,  iniciativa

  • integridad e innovación

  • habilidades analíticas y habilidades de resolución de problemas.



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