technical support manager

Rappi busca un Ingeniero de IA para soporte en vivo y tooling que desarrolle la capa de tooling para agentes y IA que resuelven casos sin necesidad de intervención humana. Participarás en proyectos regionales, escalando soluciones y reduciendo el esfuerzo del usuario y del agente. El rol exige experiencia en herramientas modernas de IA, manejo de flujos en...

Auxis in Bogotá, Colombia is seeking a Service Desk Manager to lead a 24x7 operation spanning multiple regions. You will oversee a team of 10-15 agents, ensuring secure, high-quality end-user support and driving operational excellence. You will partner with IT leadership, security, and business stakeholders to implement ITIL practices, improve self-service,...

Expand and Reach Solutions is seeking a Salesforce Support Manager to lead a team of Salesforce Support Engineers in Colombia. In this role, you will manage day-to-day operations, ensuring high-quality customer support and adherence to SLAs. With a focus on continuous improvement, you will coordinate with cross-functional teams while maintaining strong...

We are seeking a proactive, empathetic, and detail-oriented Bilingual Case Manager & Legal Support Virtual Assistant to join a growing U.S.-based litigation firm. In this role, you will be the main operational point of contact for clients after their intake, ensuring they receive consistent support throughout their case lifecycle. You will manage active...

Expand and Reach Solutions is seeking a Salesforce Support Manager to lead a team of Salesforce Support Engineers in Colombia. In this role, you will manage day-to-day operations, ensuring high-quality customer support and adherence to SLAs. With a focus on continuous improvement, you will coordinate with cross-functional teams while maintaining strong...

Coupa seeks a Technical Support Specialist to assist enterprise customers on our cloud-based platform and contribute to a global, high-performance team. You will provide guided support, manage supplier and customer inquiries, and leverage strong technical acumen to promote best practices.Expect formal onboarding, ongoing training, and clear pathways to...

Plutus21 Capital, L.L.C. is seeking a Technical Program Manager to drive the development of a medical device across hardware, optics, software, imaging, systems engineering and manufacturing workstreams.You will own the integrated plan, maintain records, and coordinate reviews and approvals to keep the program on track for testing and early production. You...

Werfen busca un(a) Technical Service Manager LATAM Distribution para dirigir la estrategia regional de servicio técnico y garantizar la excelencia operativa. El rol lidera al equipo de soporte técnico de la región y alinea la operación con objetivos corporativos y de los fabricantes. Se requiere ingeniería (valorable MBA), mínimo 3 años de...

Technical Support Ubicación: Buenaventura, Colombia (1 vacante) Modalidad: Hibrido - Full Time ¿Quieres liderar un negocio dinámico que está transformando la distribución automotriz a nivel global? En Inchcape, tenemos una estrategia apasionante para desarrollar nuestro negocio global e impulsar nuestra industria hacia un futuro con bajas emisiones...

Sutherland is seeking a Technical Support Engineer I to deliver first-line technical assistance to customers, drivers, admins, and internal teams. You will troubleshoot hardware, software, connectivity, and video telematics issues, logging interactions and escalating per procedure. The ideal candidate has strong troubleshooting and customer service skills,...

Kyndryl in Bogotá, Colombia is seeking a Technical Support specialist to troubleshoot and resolve complex hardware, software, and systems issues for our clients. You will respond to escalated tickets, perform installations and IMAC tasks, and ensure issues are resolved efficiently within SLAs. You will work with Cisco Nexus, IOS, and F5 platforms,...

Job Description We are looking for a Tier 1 to join our teams! You will work with a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions. Requirements Need to work at least...

El equipo de TelevisaUnivision está buscando un Analista de Soporte Técnico (Technical Support Analyst para apoyar nuestra operación en Colombia.  El Analista de Soporte Técnico es el enlace clave entre el equipo de IT en Estados Unidos y las necesidades técnicas de la oficina en Colombia. Su principal responsabilidad es garantizar el funcionamiento...

We are an Avidbots Corp branch located in Colombia, dedicated to offer customer care support of Avidbots sold products around the world. Our services includes, specialized technical support, live robots assistance, 24/7 remote monitoring, development and maintenance of cleaning plans "patterns" for scrubber robotic machines. Our goal is to keep providing...

Skills & Qualifications Typically requires field sales experience Areas of TAC (Technical Assistance Centers) , NOC (Network Operation Centers) , SOC (Security Operation Centers) , GSC (Global Service Center) with a networking/security company. Understanding of TCP/IP, routing protocols, L2/L3 switches Security product s firewalls, IPSec,...

Iron Peak Solutions is hiring a Sales Support to manage customer communications, load entry, and daily execution alongside our Account Management team. This high-visibility role offers the chance to master 3PL logistics and fast-track toward an Account Manager. You will own client accounts, protect margins, and resolve bottlenecks before they reach the...

Iron Peak Solutions is hiring a Sales Support to manage customer communications, load entry, and daily execution alongside our Account Management team. This high-visibility role offers the chance to master 3PL logistics and fast-track toward an Account Manager. You will own client accounts, protect margins, and resolve bottlenecks before they reach the...

EPAM Systems, Inc. in Colombia seeks a Technical Product Manager to lead the coordinated delivery of security vulnerability remediation across a web application ecosystem. You will align engineering and business stakeholders, translate security findings into backlog items, and drive release-ready outcomes. You will own and prioritize the remediation...

Ubiquity is seeking a dedicated Technical Support Advisor in Bogotá D.C., Colombia to assist clients and ensure their success. With at least 2 years of experience in technical support, you will handle customer inquiries across channels and help resolve issues quickly. You will troubleshoot hardware, software, or network problems, document interactions, and...

1. Responsible for the products' technical in Colombia. Fast response &quick fix to custome's request, travel for field service when it is required. 2. Instucting installer for installation of the product, monitoring, maintance, etc. 3. Sorting&translating technical documents. Summarizing competitor's product and service information, and feedback to HQ for...