Global Service Desk Manager

Job Summary The Service Desk Manager is responsible for leading and continuously improving a 24x7, 365 Service Desk operation supporting a diverse, global employee population. The candidate will oversee a team of 10-15 Service Desk agents supporting users across multiple regions across the globe. This role ensures consistent, secure, and high-quality...

SLB seeks a Service Desk Analyst to deliver first and second line IT support for laptops, desktops, IP telephony, and network-related issues. You will troubleshoot, log incidents, and escalate where needed, while collaborating with global teams to maintain service quality. Ideal candidates will have strong English and Spanish, Windows and Microsoft 365...

En Periferia buscamos un AI Product Manager - Agentic AI / Service Desk para liderar la transformación de una mesa de ayuda tradicional hacia un producto AI-Native , utilizando agentes de IA para clasificar, diagnosticar, resolver y escalar incidentes de forma inteligente. Buscamos una persona que ya haya llevado productos o funcionalidades de IA...

Auxis seeks a Senior Service Desk Analyst to join our IT support team in Bogotá. You will provide Tier 1 technical support across a 24/7/365 desk, handling incidents and requests with a focus on high customer satisfaction.The role requires bilingual English/Spanish communication, mentorship of junior analysts, and strong documentation in ServiceNow. You...

We are SLB At SLB we create amazing technology that unlocks access to energy for the benefit of all. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act— how to simultaneously reduce emissions while meeting the world's growing energy demands. Ensuring progress for people and the planet, on the journey to...

Inetum: ¡Más que una empresa de servicios digitales! Somos una comunidad global conformada por más de 28.000 colaboradores en 19 países, comprometidas con la innovación, la inclusión y el crecimiento sostenible. Creemos en el poder de la tecnología para transformar realidades y en el talento humano como motor de ese cambio. ¡En Inetum Colombia...

Job SummaryThis role is a key part of our end-user support function and is focused on delivering high-quality, customer-centric IT support to employees across multiple regions. The Senior Service Desk Analyst serves as a key frontline support professional providing advanced technical support and mentorship within a fast-paced environment. This role requires...

Periferia IT busca un AI Product Manager para liderar la transformación de una mesa de ayuda tradicional hacia un producto AI-Native, utilizando agentes de IA para clasificar, diagnosticar, resolver y escalar incidentes de forma inteligente. El/la candidato/a ideal debe haber llevado productos o funcionalidades de IA agéntica a producción y contar con...

Inetum Colombia busca un Coordinador N1 de Service Desk para liderar la gestión de incidencias y coordinar el equipo de operaciones. Se espera experiencia en Service Desk, monitorización y herramientas de ticketing, con enfoque en servicio al cliente y resolución rápida de incidencias. La posición es a jornada laboral de lunes a viernes, con modalidad...