support engineer remote

Resolv Global is seeking a Partner Support Specialist to lead client conversations, onboard and train teams, troubleshoot problems, and take ownership from the first contact through resolution. You will collaborate with Sales, Operations, Product, and Engineering to drive solutions in a fully remote role based in Colombia.The role requires 2+ years in SaaS...

Valatam is hiring a 100% remote Administrative Associate to support Latin America and global clients. You will help optimize processes, manage executive correspondence, and maintain high-quality records while coordinating across teams.The role requires strong English and Spanish, 3–5 years of admin/virtual assistance experience, and proficiency with Google...

Opsarmy is seeking an experienced Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires strong technical accounting judgment and the ability to investigate and resolve escalated issues. Preferred qualifications include CPA or EA certification, with experience in tax notices,...

Coforge is seeking a Senior Application Support Specialist to provide remote, 24/7 SaaS support for Colombian-based operations. The role requires 3+ years in customer or technical support for B2B SaaS products, strong English communication, and experience with Zendesk/Intercom.You will work in a distributed team, handling incidents and improving customer...

Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion means...

Yuno, Inc. is seeking a Technical Support Analyst to join our Global Customer Success team. You will build and maintain real-time monitoring systems, respond to incidents, and work with backend teams to diagnose and resolve issues quickly.Fluency in English and 1 year of technical support experience are required. You will help ensure reliable payments across...

Prometeo Talent is seeking a Technical Support Representative to join our remote Latin America team. You will assist contractors with platform navigation, provide technical guidance, and conduct demonstrations to help users maximize the software.You will own customer issues from first contact to resolution, escalate complex cases when needed, and document...

Agency is seeking a Customer Support Agent to assist clients with retirement plan queries, activation tasks, and technical troubleshooting. You will handle inquiries via phone, email, and live chat, ensuring accurate, friendly support for English-speaking customers.Ideal candidates have a high school diploma, strong English communication, and prior customer...

RateHawk is seeking a Customer Support Specialist (Modification Team) to assist clients with booking changes and cancellations from home. You’ll use our CRM to resolve issues quickly, advise on bookings, and communicate with hotels, suppliers, and clients. This role requires upper-intermediate English, empathy, resilience, and a fast learning ability.A...

OttoMate is seeking experienced bilingual Customer Service Representatives to deliver high-quality support in English and Spanish. This fully remote role handles both inbound and outbound calls, providing accurate product and service information while maintaining a customer-focused approach.Required to have 2+ years in a similar role, excellent communication...

Sonatype is hiring for a Technical Support position in Bogotá, Colombia, where you will debug and troubleshoot incidents, assist in enhancing products, and replicate customer environments for testing.The ideal candidate has 3+ years of experience with enterprise software support, is proficient in Java, and possesses exceptional communication skills....

WPP Production is seeking an experienced IT Desktop Support professional in Bogotá to maintain daily IT operations and enable digital workflows for regional users. You will work on macOS and Windows environments, support Microsoft 365, Google Workspace, and enterprise software, and help strengthen security and data protection.You’ll guide on-site and...

Legal Soft is seeking an IT Support Engineer to provide hands-on technical support and maintain a modern SaaS and cloud-based environment, including Google Workspace, Zoom, HubSpot, AWS, and security tools.You will handle help desk tickets, onboarding/offboarding, and implement automation to reduce repeated tasks, while documenting processes and improving...

About AlphaPoint: Alphapoint provides institutional infrastructure for stablecoin treasury, trading, and liquidity. For more than a decade, Alphapoint has powered digital asset platforms for exchanges, banks, brokerages, fintechs, and payment networks operating across global markets. Our technology supports real-world financial operations including trading,...

EPAM Systems is seeking a Senior Application Support Engineer to ensure reliable operation of business-critical web applications within a complex environment. You will troubleshoot end-to-end, analyze logs, and collaborate with cross-functional teams to maintain service levels.The role requires strong Core Java and SQL skills, ITSM experience, and effective...

Twilio busca un Technical Account Manager 4 para gestionar incidencias y servir de contacto técnico para clientes estratégicos. Trabajarás con equipos de producto e ingeniería para mejorar la plataforma y resolverás problemas en servicios cloud y código, comunicando soluciones a audiencias técnicas y no técnicas. Con más de 4 años de experiencia,...

Prometeo Talent is hiring a Technical Support Representative for a fast-growing US SaaS company serving construction permitting customers. This remote, phone-driven role supports contractors across the US, guiding them through platform navigation, filings, and workflows to keep projects moving. The ideal candidate brings at least 2 years in customer service...

SupportYourApp is seeking a T3 Support Engineer to join a global, multilingual team delivering Intelligent Support-as-a-Service. You will troubleshoot escalated backend, databases, and API issues, reproduce bugs, analyze logs, and implement safe fixes while documenting findings. Strong English and SQL skills are essential. You will collaborate with...

Carepatron is seeking a Senior Customer Support Specialist to own chat and email support for US customers and to host support video calls when hands-on help is needed.You’ll be the human expert behind our support experience, with Ava handling first-line questions. You’ll intervene on tricky issues, billing questions, and bugs, ensuring fast, empathetic...

A leading IT support company is seeking an IT Generalist for a fully remote position in Colombia. The ideal candidate will possess strong networking and customer service skills to troubleshoot technical issues effectively. Responsibilities include managing users in a Windows environment and supporting Fortinet Firewalls. Preferred qualifications include...