Business Operations Scaled Support Manager, MSO LATAM
hace 3 meses
About the team
:The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams. About the role:As a Help Desk Manager, the responsibility is to oversee the sales support operations, own system troubleshooting and launch strategic initiatives by analyzing the data and enhancing the performance of sellers around processes and policies. What you will do:1. Process Reengineering: - Assess current organizational processes and identify areas for improvement. - Lead cross-functional teams to redesign and streamline processes for enhanced efficiency and effectiveness. - Implement best practices and industry standards to optimize workflows.2. Strategic Thinking: - Collaborate with senior leadership to align process improvements with overall business strategy. - Analyze market trends and competitor strategies to inform and enhance the organization's strategic initiatives. - Develop and execute strategic plans that align with the company's long-term goals.3. Team Coordination: - Assign and prioritize projects based on their urgency and complexity, ensuring a balanced workload for team members. - Provide guidance and support to team members, offering insights into complex issues and facilitating knowledge sharing.4. Performance Monitoring: - Regularly review key performance indicators (KPIs) related to Help Desk Metrics, including resolution times, adaptability, customer satisfaction, and other relevant data metrics to measure productivity and efficiency around established processes/systems. - Identify trends or patterns in supporting data and take proactive measures to address any emerging issues, to proactively work on resolutions with XFN Leaders across Latam. - Revise, Design & Implement strategies to improve team efficiency and effectiveness.5. Feedback, Documentation and Trainings - Provide constructive feedback to support analysts on their communication skills, issue resolution techniques, and implementation of the support processes. - Produce SOP documents to enable sales on a self service process adaptation. Ex: FAQs docs, new SOP process, etc. - Implement training programs or refresher courses for sales, and team members as needed to enhance the team's skills and knowledge.6. Process Improvement: - Continuously evaluate and refine support processes to enhance efficiency and customer satisfaction. - Collaborate with other departments, such as CRM team, Finance, Tax, Legal and others, to understand pain-points. - Stay informed about best practices, by working with cross-functional global partners, to incorporate improvements into the ticket support system.- 5+ years of experience working in a support function, sales support is a plus. - 3+ years of experience managing a ticket system is a plus. - 3+ years of team management experience. - Bachelor degree is a minimum, preferably in a quantitative field, like industrial engineering. - Ability and appetite to learn quickly and meet tight deadlines without sacrificing output quality. - Ability to evaluate problems from multiple perspectives and apply critical thinking skills. - Proven record of challenging the status quo, intellectual curiosity, and a desire to consistently improve oneself.- Strong communication, interpersonal, and presentation skills and a "can do" attitude. - Ability to prioritize multiple projects and tasks and manage time effectively. - Proficiency in Microsoft Office and Google products (specifically Excel and Google Sheets). - 5+ years with major sales CRM platforms (. SalesForce, Insightly, Boostr, , Order Management Systems (. Operative, FatTail, Prisma, and Ads Platforms (. Google Ads Manager, Facebook, Snapchat, - Base location: Mexico City- Fluent in Spanish and English, Portuguese is a plus
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Operations Manager
hace 1 mes
Bogotá, Colombia Sagan A tiempo completoJob Title: Operations Manager - LatamLocation: Fully Remote Opportunity! (Global)Work Schedule: Monday - Friday 09:00 am to 06:00 pm PST Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based...
-
Operations Manager
hace 4 semanas
Bogotá, Colombia Sagan A tiempo completoJob Title: Operations Manager - LATAMLocation: Remote (BST Time zone)Salary Range: up to 2000 USDWork Schedule: Monday to Friday, 9:00 AM to 5:00 PM (BST) - Flexible US time zoneNOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...
-
Administrative Assistant
hace 3 semanas
Bogotá, Colombia Support Shepherd A tiempo completoAt Somewhere, we pride ourselves on fostering a dynamic and inclusive workplace where every team member can thrive. As we continue to grow, we're seeking a dedicated and detail-oriented Administrative Support professional to join our team. This role is crucial to ensuring smooth operations and supporting our mission to cultivate a positive and efficient...
-
Business Development Manager
hace 3 semanas
Bogotá, Colombia paih A tiempo completoPolska Agencja Inwestycji i Handlu S.A. poszukuje kandydatów do pracy w Zagranicznym Biurze Handlowym w Bogocie (Kolumbia).Oferujemy:wyzwania zawodowe związane z możliwością realizacji interesujących projektówstałą i ciekawą pracę w Zagranicznym Biurze Handlowym w Bogociemożliwość wdrażania własnych pomysłów i innowacyjnych...
-
Administrative Assistant
hace 3 semanas
Bogotá, Colombia Support Shepherd A tiempo completoOnly resumes in English will be considered. At Somewhere, we pride ourselves on fostering a dynamic and inclusive workplace where every team member can thrive. As we continue to grow, we're seeking a dedicated and detail-oriented Administrative Support professional to join our team. This role is crucial to ensuring smooth operations and supporting our...
-
Operations Manager
hace 2 meses
Bogotá, Colombia Subway A tiempo completoWe are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe. The Operations Manager will manage the Local Restaurant Operations team. This person will provide strategic guidance and direct the Restaurant Operations team in the on-time implementation of tasks and projects that directly impact...
-
LatAm: Digital Project Manager
hace 2 semanas
Bogotá, Colombia Support Shepherd A tiempo completo*ONLY ENGLISH RESUMES WILL BE REVIEWED*Position: Digital Project ManagerWorking Hours: 9 a.m. - 6 p.m. EST, Monday to FridayHolidays: US Holidays or Local holidaysSalary: 1500 - 2000 USDLocation: Remote (LatAm)INDEPENDENT CONTRACTORAbout the role:As a Digital Project Manager, you will work closely with our designers, developers, and Director of Operations to...
-
Operations Coordinator
hace 2 meses
Bogotá, Colombia Sagan A tiempo completoJob Title: Operations Coordinator - LATAMLocation: Remote (EST Timezone)Working Schedule: Monday to FridayTemporary shift timings: 7am-11am and 5pm-9pm EST, including Sundays until 3rd quarter of this year.Job Description:As an Operations Coordinator, you will be a key player in the smooth functioning of our storage facilities. Your role involves overseeing...
-
Operations Coordinator
hace 2 semanas
Bogotá, Colombia Sagan A tiempo completoJob Title: Operations Coordinator - LATAMLocation: Remote (EST Timezone)Working Schedule: Monday to SaturdayWork Schedule: 7am-7pm. Job Description: As an Operations Coordinator, you will be a key player in the smooth functioning of our storage facilities. Your role involves overseeing the daily operational activities, ensuring that all processes run...
-
LatAm: E-commerce Project Manager
hace 1 mes
Bogotá, Colombia Support Shepherd A tiempo completo*ONLY ENGLISH RESUMES WILL BE REVIEWED*THIS IS NOT AN IT PROJECT MANAGEMENT POSITIONPosition: E-commerce Project ManagerWorking Hours: 8:30 am-5:30 pm PST, Monday to FridayHolidays: US HolidaysSalary: 2500 - 3500 USDLocation: LatAm (Remote)Responsibilities: Work with our e-commerce site design, development, and optimization team to design, build, launch, and...
-
LATAM Technical Manager
hace 2 meses
Bogotá, Colombia Vantage Specialty Chemicals A tiempo completoVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY.As a company on the move, you’ll be working as part of a collaborative team and...
-
Operations Manager
hace 2 días
Bogotá, Colombia Sagan A tiempo completoJob Position: Operations Manager - Health/Wellness BrandsLocation: Remote (EST Timezone)Working Hours: Monday - Friday, 9 AM - 5 PM (EST) About Us: We are a dynamic team providing innovative sales solutions to health and wellness brands. Through outsourced SMS sales strategies, we support over 12+ clients in maximizing their sales potential and expanding...
-
Partnerships Manager Latam
hace 4 semanas
Bogotá, Colombia Teamtailor A tiempo completoAbout usTeamtailor is an Employer Branding and an ATS SaaS platform used by over 7000 companies, 150.000 users in 90 countries around the world Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving...
-
LATAM Data Privacy Operations Manager
hace 1 mes
Bogotá, Colombia Publicis Groupe A tiempo completoJob Description Data Privacy Operations This role’s primary responsibility is to ensure that data privacy principles are implemented into all areas of Publicis’ business in the Latin American market. This position should have knowledge of data privacy laws that are applicable to the adtech and advertising industry. The position will...
-
Operations Manager
hace 4 semanas
Bogotá, Colombia EMAPTA A tiempo completoJob DescriptionLead Operational Excellence in Outsourcing: Elevate Your Career with Emapta!Emapta, founded in 2010 by CEO Tim Vorbach, is a trailblazer in outsourcing solutions, revolutionizing the industry with personalized, transparent services. Emapta empowers businesses to build dedicated offshore teams seamlessly integrated into their operations,...
-
Operations Manager
hace 3 semanas
Bogotá, Colombia EMAPTA A tiempo completoJob DescriptionLead Operational Excellence in Outsourcing: Elevate Your Career with Emapta!Emapta, founded in 2010 by CEO Tim Vorbach, is a trailblazer in outsourcing solutions, revolutionizing the industry with personalized, transparent services. Emapta empowers businesses to build dedicated offshore teams seamlessly integrated into their operations,...
-
Studio Operations Manager
hace 2 meses
Bogotá, Bogotá D.E., Colombia Electronic Arts A tiempo completoAt Electronic Arts, we exist to Inspire the World to Play. We create amazing experiences for our players everywhere and we consider our players' experiences first in everything we do. Creating transformational experiences requires constant innovation and brilliant, passionate people. We are developing extraordinary new game experiences by bringing together...
-
Distribution Business Manager
hace 2 meses
Bogotá, Colombia Palo Alto Networks A tiempo completoCompany Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things...
-
Operations Manager
hace 4 semanas
Bogotá, Colombia EMAPTA A tiempo completoLead Operational Excellence in Outsourcing: Elevate Your Career with Emapta!Emapta, founded in 2010 by CEO Tim Vorbach, is a trailblazer in outsourcing solutions, revolutionizing the industry with personalized, transparent services. Emapta empowers businesses to build dedicated offshore teams seamlessly integrated into their operations, offering...
-
Operations Manager
hace 3 semanas
Bogotá, Colombia EMAPTA A tiempo completoLead Operational Excellence in Outsourcing: Elevate Your Career with Emapta!Emapta, founded in 2010 by CEO Tim Vorbach, is a trailblazer in outsourcing solutions, revolutionizing the industry with personalized, transparent services. Emapta empowers businesses to build dedicated offshore teams seamlessly integrated into their operations, offering...
