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Customer Experience

hace 2 meses

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Eron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive and capable company, recognized for the differential value we bring to empower our clients and their customers.

Join Our Team as a Cx - Customer Experience

Key Responsibilities:

  • Assist our clients via email and chat with all their inquiries providing them with a definite solution.

  • Analyse their cases and give them a proper solution.

  • Be the contact between our clients and the company.

  • Ticket Resolution - Email 

  • Identify, escalate and solve technical problems together with the IT team.

  • Work side by side with our Sales team and help them in the onboarding of new clients

  • Assist clients on their day to day business

Requirements:

  • Proven working experience as a Customer Support Agent (call center environment is a plus).

  • Bachelor’s degree preferably.

  • Excel skills - intermediate.

  • High attention to detail and excellent analytical skills.

  • Proactive, teamwork, and service oriented attitude.

  • Ability to work under pressure.

  • The ideal candidate is fluent in English and Spanish, has excellent communication skills, and has a strong customer orientation.

  • Portuguese is a plus.

  • Experience managing direct contact with clients is a plus.

  • Knowledge in tools like Looker, Confluence, Jira, Zendesk, Figma is a plus


At Eron International, everything starts with our values, 

#Be Direct: We are direct and genuine in all situations

#Be Owner: We treat the issues as true owners being accountable for the results

#Be Curious: We always ask ourselves what we can do better without settling with the status quo

#Be Hero Leader: Lead by example, inspire and influence beyond formal roles. There are no borders between areas or roles to generate impact

#Take risks: We take controlled risks with courage and without fear of being paralyzed by error

 Are you a DOER? Come and join the best company ever