Customer Experience Specialist
hace 1 mes
As a Customer Service Representative is primarily responsible to liaise with internal sales, marketing, technical team, card manufacturing and personalization centers stakeholders during order treatment process.
In this position you will also be responsible of order treatment & follow up, developing close and confident relationship with internal and external customers.
Responsibilities
Receive purchase orders & control order features according to contract or quote prices. Request completion from relevant process owners, create the technical data for the configured item in the local ERP system. Track approval process with owners such as Order Engineer Leader (OEL) for Printing, Coding, and Personalization approvals. Contribute and execute to final homologation of card samples by appropriate banking scheme when needed (Amex, Visa, Master Card, etc.). Ensure planning department proposes a delivery date fitting with customer requirements through an optimized supply, production and delivery plan, Contribute or manage stock for the various types of contracts as well as liaise supply of collaterals with/for customers depending on contract requirements, make sure customer orders in time and ensure the needed stationery is available on time. Manage any post sale service and customer complaints, not only tracking them but engaging the relevant teams on quick and strong corrective actions. Get accurate details forecast/per product from the Customer Service Lead and follow up with the customer for any new or existing project and share the relevant information with internal teams.Qualifications & Experience
Bachelor’s degree in business administration; Industrial Engineer; International Relations or any related discipline. Minimum 3 years’ experience in customer facing roles. Experience managing difficult situations with customers. Fluent in Spanish and English (B2).Position Requirements
Colombian citizenship or work permit. Hybrid role, office based in Bogotá.Say HI and learn more about working at Thales (Click Here)
#LI-JCB
#LI-HYBRID
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now-
Customer Experience Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completoAbout the RoleTeleperformance is a leading company in the customer experience industryWe are seeking a highly skilled and motivated individual to join our team as a Client Loyalty Specialist.Key ResponsibilitiesSupport our telecommunications commercial account by providing exceptional customer service and building strong relationships with clients.Utilize...
-
Customer Experience Specialist
hace 3 días
Bogotá, Bogotá D.E., Colombia Maersk A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Consultant at Maersk. As a key member of our Logistics team, you will be responsible for delivering exceptional customer service and ensuring the efficient coordination of supply chain operations.Key ResponsibilitiesAccount Management: Develop...
-
Customer Support Specialist
hace 4 meses
Bogotá, Colombia Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Customer Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Sur A tiempo completoWe are seeking a skilled Technical Support Specialist to join our team at Sur. As a key member of our customer-facing team, you will play a vital role in ensuring our customers receive exceptional support and service.Key ResponsibilitiesCustomer Engagement: Respond to customer inquiries in a timely and accurate manner, providing solutions and guidance on...
-
Customer Experience Specialist
hace 1 día
Bogotá, Bogotá D.E., Colombia Maersk A tiempo completoJob SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Consultant. As a key member of our Logistics team, you will be responsible for ensuring the efficient coordination of assigned Supply Chain accounts, while maintaining a high level of customer service.Key ResponsibilitiesCoordinate and manage...
-
Bogotá, Colombia Somewhere A tiempo completoLOOKING FOR LATIN AMERICA-BASED CANDIDATES*We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your active application. Important: To ensure a smooth application process, please...
-
Customer Success Specialist
hace 1 semana
Otra (Bogotá D.C.), Colombia Solvo Global A tiempo completoJoin Our Team as a Customer Success Specialist!Are you passionate about helping others and providing exceptional customer service? We are looking for a dedicated Customer Success Specialist to join our team and make a difference.Position: Customer Success SpecialistShift Schedule: Monday to Friday, 8:00 am to 8:00 pm EST Key...
-
Customer Success Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completoJob DescriptionCoE Customer Success SpecialistJob Summary:We are seeking a highly motivated and experienced Customer Success Specialist to join our team at Iron Mountain. As a key member of our Customer Success team, you will be responsible for supporting the growth and success of our customers, building strong relationships with internal stakeholders, and...
-
Customer Support Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleCustomer Support SpecialistAs a member of the Customer Care Center (CCC), the Product Advocate will provide functional and technical support to customers.The team will require working with applications as well as infrastructure components to undertake analysis, diagnosis, and resolution of end-user incidents.In addition, execute and document tests...
-
Customer Service Specialist
hace 1 semana
Bogotá, Cundinamarca, Colombia Johnson & Johnson A tiempo completoThe customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation, and tracking of orders. He/she handle chat and calls, collaborate in implementing process improvements, and support audits. In addition, they contribute to solving complex problems, identify improvement opportunities,...
-
Customer Support Operations Specialist
hace 2 días
Bogotá, Bogotá D.E., Colombia Modakmakers A tiempo completoJoin Modakmakers' Customer Success TeamRole OverviewWe are seeking a highly skilled and proactive Customer Support Operations Specialist to join our team at Modakmakers. As a key member of our Customer Success team, you will be responsible for providing exceptional support to our customers through various channels, including social media and chat.Key...
-
Client Experience Expert
hace 1 semana
Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completoAbout TeleperformanceWe are a leading global provider of customer experience solutions, with a presence in over 91 countries. Our company culture is built on innovation, teamwork, and a commitment to excellence.Job SummaryWe are seeking a highly skilled and empathetic Client Loyalty Specialist to join our team. As a Client Loyalty Specialist, you will be...
-
Luxury Customer Service Specialist
hace 3 semanas
Bogotá, Cundinamarca, Colombia Transcom A tiempo completo_**Are you passionate about customer service?**_ - We have the perfect opportunity for you and invite you to experience our incredible We Care culture, being part of the WAVE 1 of our New Fashion Campaign_ We're on the lookout for enthusiastic and dedicated individuals who are passionate about delivering exceptional customer service to join our innovative...
-
Customer Care Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia GfK A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Customer Care Specialist to join our team at GfK. As a key member of our Customer Care team, you will be responsible for providing exceptional support to our panelists, ensuring their needs are met and their loyalty is maintained.Key ResponsibilitiesRespond to inquiries and requests from...
-
Technical Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Insider A tiempo completoAbout the RoleWe're seeking a highly skilled Technical Support Specialist to join our Partner Success Team at Insider. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences to our partners.Key ResponsibilitiesProvide timely and effective technical support to our partners, ensuring seamless experiences with...
-
Technical Support Specialist
hace 2 días
Bogotá, Bogotá D.E., Colombia Insider A tiempo completoAbout the RoleWe're seeking a highly skilled Technical Support Specialist to join our Partner Success Team at Insider. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences to our partners.Key ResponsibilitiesProvide timely and effective technical support to our partners, ensuring seamless experiences with...
-
International Customer Experience Representative
hace 1 semana
Bogotá, Bogotá D.E., Colombia Sagan A tiempo completoAbout the RoleSagan is seeking a highly skilled and empathetic Customer Support Representative to join our team. As the frontline of our customer experience, this role is crucial in engaging with customers, addressing inquiries, resolving issues, and ensuring a seamless and positive experience throughout the customer journey.Key ResponsibilitiesCustomer...
-
Customer Experience Senior Analyst
hace 3 días
Bogotá, Bogotá D.E., Colombia Rappi, Inc. A tiempo completoAbout the RoleRappi, Inc. is seeking a highly motivated and results-driven Customer Experience Senior Analyst to join our team. As a key member of our organization, you will be responsible for collecting, analyzing, and interpreting customer feedback data to provide key insights that drive improvements in customer experience and business processes.Key...
-
Customer Support Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Placer A tiempo completoAbout Placer:Placer is a high-growth, big data pre-IPO tech company led by seasoned executives and repeat entrepreneurs who are building the world's first 'Google Analytics for the physical world' platform. The platform provides instant visibility into any property in the U.S., presenting accurate details about visitation patterns and demographic breakdowns...
-
Customer Risk Management Specialist
hace 2 días
Bogotá, Bogotá D.E., Colombia Betsson AB A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Risk Management Specialist to join our team at Betsson AB. As a key member of our Sportsbook department, you will play a crucial role in ensuring the optimal profitability of our customer base.Key ResponsibilitiesAnomaly Detection and Trend Analysis: Identify and address emerging trends and anomalies in...
