Operations Process Manager

hace 2 semanas

Bogotá, Colombia Sagan A tiempo completo

Job Title: Operations Process Manager - LATAM
Location: Remote (PST Time Zones)
Salary Range: up to 2500 USD

Work Schedule: Monday - Friday / 09:00 AM to 04:00 PM (PST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a forward-thinking digital media company dedicated to optimizing operations and enhancing digital workflows. The company focuses on delivering innovative solutions that streamline processes, ensuring efficiency and high-quality service delivery.

Position Overview:

The Operations Process Manager is responsible for streamlining and optimizing the company's operations across various departments. This role involves designing and documenting processes that improve efficiency, particularly in client onboarding, form management, and internal workflows. The manager will collaborate closely with different teams to identify areas for improvement, implement new processes, and ensure these processes are adhered to and refined over time.

Key Responsibilities:

  • Process Design & Documentation: Develop, document, and standardize efficient processes for client onboarding, form management, and internal workflows. Create and maintain detailed SOPs and process maps to ensure consistency across the organization.
  • Collaboration: Work with cross-functional teams (sales, marketing, support, product) to identify inefficiencies and develop solutions. Facilitate workshops to align processes with team needs and company goals.
  • Implementation & Monitoring: Oversee the integration of new processes into workflows, ensuring team members are trained and processes are followed. Continuously monitor adherence, gather feedback, and refine for efficiency.
  • Tool & Automation Management: Utilize project management software, spreadsheets, CRM systems, and task management tools to support process management. Implement workflow automation tools like Zapier & Make to streamline tasks.
  • Performance Tracking & Reporting: Establish and track KPIs to measure process effectiveness. Provide regular reports to senior management with recommendations for optimization.
  • Training & Support: Develop training materials and sessions to ensure process adherence. Offer ongoing support and troubleshooting as needed.

Qualifications:

  • Technical Skills: Advanced proficiency in Excel, Google Suite, CRM systems (e.g., Salesforce, HubSpot), task management software (e.g., Asana, Trello), and workflow automation tools (e.g., Zapier, Make). Using mind map software and having a framework you use to design and create processes.
  • Process Improvement Expertise: Strong background in process design, optimization, and documentation, with experience in developing SOPs.
  • Analytical & Problem-Solving Skills: Ability to assess processes, identify inefficiencies, and develop actionable solutions.
  • Organizational & Project Management: Excellent organizational skills with the ability to manage multiple projects and lead cross-functional teams in complex implementations.
  • Communication & Interpersonal Skills: Effective English verbal and written communication, with the ability to convey complex information clearly. Strong interpersonal skills for collaborative work.
  • Adaptability: Quick learner with the ability to thrive in a fast-paced, dynamic environment.

Nice-to-Haves:

  • No-Code Tool Experience: Familiarity with Airtable, Coda, or Notion, and experience in customizing these tools for process management.
    Industry Background: Experience in the agency world, social media, and/or tech, with an understanding of the operational challenges in these industries.
    Remote Work Experience: Familiarity with remote work dynamics and digital collaboration tools.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.

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