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D365 Support Engineer
hace 3 meses
What were looking for D365 Support Engineer
We're looking for a seasoned D365 Support Engineer. Is responsible for researching, triaging, and being a strategic partner in resolving Business Solution tickets. He / she will apply low code development best practices for D365 ticket resolution. They will work closely and collaboratively with the Business Solutions team, and various business stakeholders, to support strategic initiatives.
Responsabilities:
- Assist end-users with navigating and utilizing D365 functionalities as it relates to various business units and providing training and guidance
- Provide Tier 1 Technical support for D365 Applications, including troubleshooting, issue resolution, and escalations as necessary
- Ability to create and maintain comprehensive documentation for processes, configurations, and troubleshooting guides
- Responsible for leading initiatives of researching new system issues, finding possible resolutions, making suggestions on customer training opportunities, and analyzing ticket history for enhancement opportunities.
- Track, manage, and resolve incidents using ServiceNow/ADO ensuring timely communications and documentation of issues and resolutions
- Work closely with other IT teams, developers, and business stakeholders to triage issues
Experience and knowledge
- 2 - 3 years of applicable experience
- Able to adapt to consistently changing environments, manage time and priorities, and handle high stress situations.
- Familiarity with Azure Services, ServiceNow, and other Microsoft technologies
- Exposure to Microsoft Power Platform and D365 Applications
- Must have well-developed analytical, problem-solving and troubleshooting skills.
- Must possess well-developed oral and written communication skills; able to write reports and other forms of business correspondence.
- Must demonstrate strong customer service abilities.
- Must have a high technical aptitude and be able to carry out complex technical instructions.
- Must have a high degree of initiative and independent judgment.
- Highly organized with a strong attention to detail.
- English level B2+ (Please apply ONLY if you meet this requirement).
- Only applies LATAM.
Compensation & Benefits
- Work 100% Remote
- Work from anywhere
- We pay in US dollars
- Every Friday is short Friday.
- You can enjoy all the holidays in your country.
- Referral bonus paid every month
- Aid of 40 USD for personal cumputer use.
- Full access to Platzi
- Sending surprises at home
- Annual trip to the beach
- 10 days of PTO payments
