Senior Customer Service Analyst
hace 6 meses
The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
The Role
As we continue to grow as QuidelOrtho, we are seeking a Senior Customer Service Analyst, who assists in the transition testing and validation of SAP (OneERP Project), manages all pre and post sales tasks, is a SAP key user to deploy knowledge in the department, as well as generates incoming and outcoming calls KPI´s for services improvement.
The Responsibilities
Ensure highest levels of Customer Satisfaction (NPS) and responsiveness.
Manage all the incoming customer orders to fasten the orders approval as well as the delivery processes.
Responsible for the returns, backorders, rental and accounting receivables processes related to Customer Services.
Lead Process Improvement pre and post implementation of SAP.
Fully support the sales force and corresponding commercial activities.
The Individual
Professional degree: Marketing / Business Administration or similar.
High English level.
Minimum of 1 year in the IVDx market.
Sales Administration background.
SAP.
Soft Customer Skills.
-
Senior Customer Service Analyst
hace 1 mes
Bogotá, Bogotá D.E., Colombia Ortho Clinical Diagnostics A tiempo completoThe OpportunityOrtho Clinical Diagnostics is a world-leading in vitro diagnostics company with a strong presence in over 130 countries. We are seeking a Senior Customer Service Analyst to join our team and contribute to our mission of transforming the power of diagnostics into a healthier future for all.The RoleAs a Senior Customer Service Analyst, you will...
-
Customer Service Analyst 2
hace 3 semanas
Bogotá, Cundinamarca, Colombia Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Senior Customer Service Analyst
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Ortho Clinical Diagnostics A tiempo completoThe OpportunityQuidelOrtho combines the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine.We are more than 6,000 strong and operate in over 130 countries, providing fast, accurate...
-
Customer Service Operations Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia Group Customer Operation Success A tiempo completoWe are seeking a highly skilled Customer Service Operations Specialist to join our team at Group Customer Operation Success. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, including tracking garnishments and managing related documentation.Located in Bogota, this is a full-time,...
-
Senior Corporate Customer Service Manager
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Aon A tiempo completoCustomer Service Excellence at AonAon is seeking a skilled Senior Corporate Customer Service Manager to lead our global, regional, and local corporate customer service strategies for multinational and corporate accounts.Key responsibilities include generating added value and high customer satisfaction, positioning Aon as a market leader in accompaniment and...
-
Senior Customer Operations Analyst
hace 1 mes
Bogotá, Bogotá D.E., Colombia TeleSign A tiempo completoAbout the Role:We are seeking a highly skilled Senior Customer Operations Analyst to join our team at Telesign. As a key member of our customer-facing team, you will play a critical role in ensuring that our customers receive the best possible experience.Key Responsibilities:Act as a business partner to the Global Operations team, providing general business...
-
Customer Service Director
hace 2 semanas
Bogotá, Bogotá D.E., Colombia adidas A tiempo completoJob DescriptionWe are seeking a highly experienced Customer Service Director to lead our customer service organization. The ideal candidate will have a proven track record of developing and deploying strategy for maximum customer satisfaction.About the RoleThis is a senior leadership position responsible for establishing effective and efficient frameworks...
-
Customer Service Advisor
hace 1 mes
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo**Join Our Team!** **Position**: Customer Service Representative - Medical Insurance Assistance **Company**: CUSTOMER OPERATION SUCCES S.A.S. Are you passionate about helping others? This is your opportunity! We are looking for enthusiastic individuals to provide exceptional service in medical insurance. **Requirements**: - English: B2+ - C1 - Education:...
-
Customer Service Operations Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Ortho Clinical Diagnostics A tiempo completoOpportunity OverviewAt Ortho Clinical Diagnostics, we unite the strengths of Quidel Corporation and Ortho Clinical Diagnostics to create a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry, and transfusion medicine.We are a team of over 6,000 strong, operating in more than 130...
-
LATAM Commercial Cards Customer Service Analyst
hace 6 meses
Bogotá, Colombia 12240 Colrepfin Ltda A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities: Serve as single point of...
-
Customer Service Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob Title: Customer Service Associate Job Summary We are seeking a skilled Customer Service Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring all customer inquiries and queries are addressed efficiently using our proprietary platforms. Key...
-
Customer Service Representative
hace 1 mes
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob SummaryNielsenIQ is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring all customer inquiries and queries are turned around efficiently using our proprietary platforms.Key ResponsibilitiesManage customer...
-
Bogotá, Bogotá D.E., Colombia Dialectica A tiempo completoAbout the RoleDialectica is a B2B information services firm that serves top business professionals. As a Client Support Analyst, you will play a crucial role in our 24/7 client support system for EMEA clients. Your responsibilities will include providing exceptional customer service, coordinating expert interviews, and resolving client inquiries promptly and...
-
Customer Service Liaison
hace 4 semanas
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service Associate to join our team at NielsenIQ. As a key member of our support operations, you will be responsible for delivering exceptional customer service and ensuring timely resolution of customer inquiries and requests.Key ResponsibilitiesTicket Management: Accurately identify, prioritize, and manage...
-
LATAM Commercial Cards Customer Service Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia 12240 Colrepfin Ltda A tiempo completoJob OverviewCitigroup Inc. is seeking a LATAM Commercial Cards Customer Service Analyst to join our team at 12240 Colrepfin Ltda. in Brazil.Salary:$50,000 - $70,000 per yearThe Customer Service Analyst will be responsible for assisting in customer-related activities and providing resolutions in coordination with the Customer Service team.About the RoleThis...
-
Customer Service
hace 2 meses
Bogotá, Cundinamarca, Colombia Colamerica Business SAS A tiempo completoIf you have full time availability, advanced English level (B2), you live in Bogota and you are passionate about costumer service. What youll do as a Customer Service ? - customer inquiries. - Provide excellent customer service by being a good listener. - Work with confidential customer information, while treating it sensitively. - Aim to resolve issues on...
-
Bilingual Customer Service Representative
hace 3 meses
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completoInbound Sales and Customer Support Agent Wanted! Join our dynamic team and enjoy: Base Salary: $2,800,000 (biweekly payments) Commissions: Up to $350,000 + Attendance bonuses up to $200,000 Perks: Choose 2 memberships (Laika, Spotify, Netflix) after 1 month Weekly Bonus: $50,000 for perfect attendance Welcome Trip: After 1.5 months Welcome Bonus: $350,000...
-
Customer Service Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoThe Customer Service Associate will be responsible for delivering exceptional support to clients, ensuring timely and efficient resolution of customer inquiries and queries utilizing the proprietary NielsenIQ platforms. This role focuses on providing top-notch customer support through CSO/MSD task triaging and resolving customer requests to drive a...
-
Customer Service Advisor
hace 2 meses
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo**JOIN OUR TEAM! Customer Service Advisor - Mobile Phone Campaign** **Location**: Bogotá, Cll 93 #19-58 **Contract Type**: Full-time Are you passionate about providing excellent customer service and have a knack for sales? This is your chance to shine. We are looking for individuals like you to join a renowned mobile phone company in the United...
-
Customer Service Representative
hace 2 meses
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completoLocation: Bogota, edificio Caracol Radio Contract Type: Permanent **Salary**: $2,650,000 + Bonuses Hours: Monday to Friday, 08:00 am to 08:00 pm (Holidays according to the U.S. calendar) What You'll Do: Main Role: Customer service, including tracking garnishments and managing related documentation. What We’re Looking For: English Level:...