Service Delivery Manager

hace 5 meses


Medellín, Colombia Velatia A tiempo completo

 

 

Empresa de ámbito internacional, que diseña, implementa y administra tecnología e infraestructura para telecomunicaciones, aportando conocimiento y experiencia en ámbitos con requerimientos específicos. Ofrece alternativas innovadoras para arquitecturas tecnológicas, con el objetivo de brindarles a nuestros clientes las herramientas necesarias para liderar el mercado a través de soluciones de negocio integradas y sustentadas por nuestra experiencia reconocida de negocio, conocimiento técnico y mejores prácticas de la industria. 

 DESCRIPCION DE LA VACANTE

Buscamos Ingeniero(a) de sistemas, telecomunicaciones, electrónica y afines, con experiencia superior a 15 años deberá contar con ITIL Foundation Certification, Scrum Master, PMP o PRINCE2 Deseable y Customer Succes Manager Cisco deseable.  

Funciones: 

  • Experiencia en gestión de servicios de TI y entrega continua de valor
  • Conocimiento en la implementación y gestión de acuerdos de nivel de servicio (SLA) y KPIs
  • Habilidades en la identificación y resolución proactiva de problemas
  • Coordinación efectiva con equipos técnicos para garantizar la resolución oportuna de problemas
  • Conocimiento en la gestión de cambios y coordinación de actividades diarias de soporte y operación
  • Experiencia en la construcción y mantenimiento de relaciones sólidas con los clientes
  • Habilidades de supervisión y coordinación de la gestión de incidentes y problemas
  • Entendimiento de procesos ITIL y marcos ágiles

REQUISITOS

  • Estudios mínimos: Profesional en ingeniera electrónica, de sistemas o afines, certificado en ITIL, metodologías agiles, deseable PMP o PRINCE2
  • Experiencia mínima: Entre 12 a 15 años
  • Conocimientos necesarios: ITIL, Scrum, PMP,PRINCE2

 

HABILIDADES

  • Trabajo en Equipo y Colaboración
  • Orientación al Cliente y Servicio
  • Adaptabilidad y Gestión del Estrés
  • Proactividad.
  • Actitud de Servicio

QUE OFRECEMOS

  • Prestaciones de ley
  • Oportunidad de desarrollo
  • Estabilidad Laboral 

“Esta empresa cuenta con un proceso de reclutamiento y selección, inclusivo y libre de discriminación. Otorga las mismas oportunidades de empleo a las personas candidatas, sin importar: raza, color, religión, género, orientación sexual, estado civil o conyugal, nacionalidad, discapacidad, o cualquier otra”.

 

 


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