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Process Analyst, Commercial Experience Service Delivery

hace 3 meses

Bogotá, Colombia Diageo A tiempo completo

Description

:

The Business Analyst lead projects for process improvement and automation, also focusing on data analysis to optimize operations, increase efficiency, reduce costs, and promote innovation. This key role serves as a strategic bridge between various teams, implementing advanced technological solutions that enhance internal customer experience and business outcomes, while using advanced data analysis to inform and guide strategic decisions in the market.

Top Accountabilities

Develop automations, improvement of existing tools or support in the use of these.

Identify improvement opportunities in the process

Coordination of meetings, activities and trainings .

Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment.

KPIS tracking and analysis.

Follow up to issues on EDI process.

Support and follow up to Commercial Experience proce issues, ensuring the minimum impact.

Build credible relationship (strong networking, influencing and communication skills required).

Essential

College or university Degree.

Negotiation Skills.

Strong interpersonal and communication skills.

Very strong customer service attitude.

Strong MS Office knowledge.

Advanced Visual Basic for Applications (VBA) skills.

Knowledge in automation technologies.

Advanced Analytical Skills

BI Tools Knowledge

Fluent English

Desirable

System skills (SAP knowledge).

Strong understanding of end to end supply operational process.

Experience in project management.

Portuguese

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.

We believe the most inclusive and diverse culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.

Worker Type :

Regular

Primary Location:

Bogota - EOB

Additional Locations :

Job Posting Start Date :

2024-06-18