Account Manager

hace 2 semanas

Bogotá, Colombia Sagan A tiempo completo

Job Title: Account Manager (SaaS) - LATAM
Location: Remote (EST Timezone)
Work Schedule: Monday - Friday, 09:00 AM to 06:00 PM EST

Job description:

Position Summary:

We are seeking experienced, client-focused Account Managers to join our team. The ideal candidate will be responsible for managing and growing relationships with our existing clients, ensuring their success and satisfaction with our software-based dual citizenship and residency products and services. This is a remote position that offers a unique opportunity to shape the future of global mobility through technology. Join us on our journey to unlock new opportunities and experiences beyond borders.

Key Responsibilities:

Client Engagement:

  • Relationship Management: Act as the main liaison for your clients, cultivating durable partnerships and ensuring their ongoing satisfaction with our services.
  • Program Expertise: Develop a deep understanding of the residency and citizenship programs on our platform to provide tailored support, primarily through the GlobalPassportTM app.
  • Customized Support: Gain a comprehensive understanding of our offerings and utilize the GlobalPassportTM app to deliver personalized assistance tailored to client needs.

Strategic Operations:

  • Collaborative Initiatives: Work closely with our product, engineering, and growth teams to ensure client requirements are efficiently met and any issues are promptly resolved.
  • Client Retention: Monitor client engagement, proactively addressing potential issues to maintain and improve customer satisfaction and loyalty.
  • Growth Opportunities: Actively seek out and develop opportunities for expanding client accounts through strategic upselling and cross-selling.

Administrative Duties:

  • Data Management: Keep meticulous records of client interactions, account status, and financial transactions using our HubSpot CRM system.

Requirements:

  • Minimum 3 years of experience in consumer-facing roles such as account management or client services.
  • Proven ability to build strong client relationships and provide consultative solution-based advice
  • Excellent communication, interpersonal, and presentation skills.
  • Proficiency in using CRM systems (specifically Hubspot) with Notion for project management
  • Proficiency with LLMs (e.g. ChatGPT, Perplexity, Claude etc.) and eagerness to learn more
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Passion for consumer technology and delivering an exceptional customer experience.
  • Bachelor's degree (ideal, not required)

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