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HR Services Experience Analyst
hace 2 meses
The HR Services Experience Analyst designs, builds and maintains knowledge base to enable Schlumberger employees and HR accessing user friendly response to their queries via search engine. Provides accurate response to queries in a timely manner with the aim to provide the best customer experience. This person ensures all activities are performed in strict compliance to Schlumberger procedures, employment rules, manuals, policies, and country legislation.
Ensuring employee queries are resolved either by self-service or a response. Timely delivery of Employee query services for in scope geography. Develops and sustains a high performing strong user experience Knowledge Base and documentation as required. Acts as the Customer advocate and Champion NPS program, introduce actions to address customer’s concern and improve the Customer experience. Coordinates with Payroll Analysts to ensure employees’ data impacting Payroll is efficiently and accurately captured and maintained in payroll system within established deadlines. Acts as gate keeper to ensure that SAP actions, transactions, exemptions, and other documentation complies with internal procedures and policies regarding master data updates to the system before processing. Follows the escalation matrix for potential incidents, and report HR service quality events in QUEST-HR. Generation of verification of employment and other certificates when applicable accurately and on time. Complies with the Data Privacy and Protection Guidelines and relevant legislation. Identifies and participates in continuous improvement initiatives. Participates and contributes to service delivery meetings. Conducts research, analyzes data, provides ad-hoc reports, and presents feedback on assigned projects when required. Perform user acceptance testing as per agreed timelines. When required Participate in Customer engagement events. Serve as champion for specific activities or subject matter expert on selected topics. Document best practices and share lessons learned with stakeholders. Deliver ad-hoc knowledge sharing sessions to HR Hub employees and location HR when required. Receives employee queries via the applicable channels and respond within the established service level agreement for Tier1. Identifies sensitive queries, emergencies or potential risk cases and address as per the Escalation Management process. Categorizes, validates, and monitors employee queries to closure per defined procedures. Escalates to Payroll, Location, Regional, SL SMEs and other parties when required to resolve employees’ queries where applicable. Ensures the employee is informed of the progress of the query until issue is resolved as per established KPIs. Monitors KPIs and reviews employee feedback daily. Follows up with employees on the queries that were rated low. Identifies knowledge gaps and contributes to the relevant knowledge base and work closely with knowledge management team on updating or retiring existing knowledge content as required. Provides insight on employee particular queries’ content or trends and develop recommendations/action plans to improve overall employee support and satisfaction.Experience Professional
Experience in Employee Services (super agent with at least 2 or 3 years of experience)
Bachelors Degree in Business Administration, Economy, Finance, Industrial Engineer and similar
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HR Services Experience Analyst
hace 17 horas
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe HR Services Experience Analyst designs, builds and maintains knowledge base to enable Schlumberger employees and HR accessing user friendly response to their queries via search engine. Provides accurate response to queries in a timely manner with the aim to provide the best customer experience. This person ensures all activities are performed in strict...
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HR Analyst
hace 2 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completo**JobName**: Data Integrity Analyst **JobSummary**: Data Integrity Analyst is responsible for providing functional and technical support to users of Human Resources (HR) systems. **AdditionalResponsibilities**: - Foster HR data quality by working with Transactions and Payroll teams and HR field teams. - Focus on efficiency, quality and compliance of...
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HR Process Analyst
hace 3 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completo**JobName**:HR Process Analyst **JobSummary **:The HR Process Analyst is responsible for providing functional and technical support to users of Human Resources (HR) systems. **AdditionalResponsibilities**: - Foster HR data quality by working with Transactions and Payroll teams and HR field teams. - Focus on efficiency, quality and compliance of...
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HR Operations Analyst
hace 1 día
Cota, Colombia SLB A tiempo completoThe HR Operations Analyst (HROA) is mainly responsible for the HR Transactions using established procedures and guidelines. This may include HR data quality and integrity in HR systems of record. This person ensures all activities are performed in strict compliance with Schlumberger procedures, employment rules, manuals, policies, and country legislation. ...
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HR Process Analyst
hace 3 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe HR Process Analyst is responsible for providing functional and technical support to users of Human Resources (HR) systems. - Foster HR data quality by working with Transactions and Payroll teams and HR field teams. - Focus on efficiency, quality and compliance of processes. - Ensure implementation of and adherence to global processes. - Perform batch...
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HR Payroll Analyst
hace 4 días
Cota, Colombia SLB A tiempo completoThe HR Payroll Analyst is responsible for ensuring employees are paid accurately and on time by carrying out the required payroll processes and procedures, and for performing activities in strict compliance with Schlumberger procedures, employment rules, manuals, policies and country legislation. Be responsible for end-to-end payroll processing as detailed...
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HR Operations Analyst
hace 17 horas
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe HR Operations Analyst (HROA) is mainly responsible for the HR Transactions using established procedures and guidelines. This may include HR data quality and integrity in HR systems of record. This person ensures all activities are performed in strict compliance with Schlumberger procedures, employment rules, manuals, policies, and country legislation. -...
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Junior HR Operations Analyst
hace 3 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe HR Operations Analyst (HROA) is mainly responsible for the HR Transactions using established procedures and guidelines. This may include HR data quality and integrity in HR systems of record. This person ensures all activities are performed in strict compliance with Schlumberger procedures, employment rules, manuals, policies, and country legislation. -...
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HR Payroll Analyst
hace 4 días
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe HR Payroll Analyst is responsible for ensuring employees are paid accurately and on time by carrying out the required payroll processes and procedures, and for performing activities in strict compliance with Schlumberger procedures, employment rules, manuals, policies and country legislation. - Be responsible for end-to-end payroll processing as detailed...
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HR Operations Analyst Trainee
hace 3 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe HR Administrator is responsible for providing administrative and processing support for delivery of Human Resources (HR) services at the location, and for implementing HR processes and actions. - Provide clerical support associated with preparing and filing HR documents, reports, performance indicators and correspondence. - Perform clerical duties...
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HR Payroll Analyst
hace 2 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe HR Payroll Analyst is responsible for ensuring employees are paid accurately and on time by carrying out the required payroll processes and procedures, and for performing activities in strict compliance with Schlumberger procedures, employment rules, manuals, policies and country legislation. - Be responsible for end-to-end payroll processing as detailed...
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HR Administrator
hace 3 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe HR Operations Analyst (HROA) is mainly responsible for the HR Transactions using established procedures and guidelines. This may include HR data quality and integrity in HR systems of record. This person ensures all activities are performed in strict compliance with Schlumberger procedures, employment rules, manuals, policies, and country legislation. -...
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HR Payroll Analyst
hace 3 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe HR Payroll Analyst is responsible for ensuring employees are paid accurately and on time by carrying out the required payroll processes and procedures, and for performing activities in strict compliance with Schlumberger procedures, employment rules, manuals, policies and country legislation. - Be responsible for end-to-end payroll processing as detailed...
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Junior HR Payroll Analyst
hace 2 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe HR Payroll Analyst is responsible for ensuring employees are paid accurately and on time by carrying out the required payroll processes and procedures, and for performing activities in strict compliance with Schlumberger procedures, employment rules, manuals, policies and country legislation. - Be responsible for end-to-end payroll processing as detailed...
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SLB Neurodiversity Internship Program
hace 4 días
Cota, Colombia SLB A tiempo completoAbout Us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...
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Payroll Analyst
hace 3 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoPayroll Analyst About SLB About this role The HR Payroll Analyst is responsible for ensuring employees are paid accurately and on time by carrying out the required payroll processes and procedures and for performing activities in strict compliance with SLB procedures employment rules manuals policies and country legislation. **Responsibilities**: Be...
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QA Analyst
hace 2 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completo**QA Analyst** **About SLB** **About the Bogota Information Technology Center (BITC)** The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to deliver a step change in the...
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Tax Analyst
hace 3 días
Cota, Colombia SLB A tiempo completoThe Tax Analyst is responsible for preparing complex corporate tax returns and relevant internal reports. The Tax Analyst reviews the statutory fiscal accounts within defined time frames, and teach new members of the Tax team. Prepare, review and file entities corporate tax returns and indirect tax returns. Review statutory fiscal accounts to meet filing...
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SAP Tax Support Analyst
hace 1 mes
Cota, Cundinamarca, Colombia Schlumberger A tiempo completo**SAP Tax support analyst** **About SLB** **About the Bogota Information Technology Center (BITC)** The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to deliver a step...
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Applications Support Analyst
hace 4 semanas
Cota, Colombia SLB A tiempo completoThe Applications Support Analyst is responsible for providing functional and technical support to users for applications or systems. Provide functional and technical analysis. Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service Desk or other support personnel. In senior level roles: Serve as a subject...