HR Services Experience Analyst

hace 3 meses

Cota Cundinamarca, Colombia Schlumberger A tiempo completo

The HR Services Experience Analyst designs, builds and maintains knowledge base to enable Schlumberger employees and HR accessing user friendly response to their queries via search engine. Provides accurate response to queries in a timely manner with the aim to provide the best customer experience. This person ensures all activities are performed in strict compliance to Schlumberger procedures, employment rules, manuals, policies, and country legislation.
- Ensuring employee queries are resolved either by self-service or a response.
- Timely delivery of Employee query services for in scope geography.
- Develops and sustains a high performing strong user experience Knowledge Base and documentation as required.
- Acts as the Customer advocate and Champion NPS program, introduce actions to address customer’s concern and improve the Customer experience.
- Coordinates with Payroll Analysts to ensure employees’ data impacting Payroll is efficiently and accurately captured and maintained in payroll system within established deadlines.
- Acts as gate keeper to ensure that SAP actions, transactions, exemptions, and other documentation complies with internal procedures and policies regarding master data updates to the system before processing.
- Follows the escalation matrix for potential incidents, and report HR service quality events in QUEST-HR.
- Generation of verification of employment and other certificates when applicable accurately and on time.
- Complies with the Data Privacy and Protection Guidelines and relevant legislation.
- Identifies and participates in continuous improvement initiatives.
- Participates and contributes to service delivery meetings.
- Conducts research, analyzes data, provides ad-hoc reports, and presents feedback on assigned projects when required.
- Perform user acceptance testing as per agreed timelines.
- When required Participate in Customer engagement events.
- Document best practices and share lessons learned with stakeholders.
- Deliver ad-hoc knowledge sharing sessions to HR Hub employees and location HR when required.
- Receives employee queries via the applicable channels and respond within the established service level agreement for Tier1.
- Identifies sensitive queries, emergencies or potential risk cases and address as per the Escalation Management process.
- Categorizes, validates, and monitors employee queries to closure per defined procedures.
- Escalates to Payroll, Location, Regional, SL SMEs and other parties when required to resolve employees’ queries where applicable.
- Ensures the employee is informed of the progress of the query until issue is resolved as per established KPIs.
- Monitors KPIs and reviews employee feedback daily. Follows up with employees on the queries that were rated low.
- Identifies knowledge gaps and contributes to the relevant knowledge base and work closely with knowledge management team on updating or retiring existing knowledge content as required.
- Provides insight on employee particular queries’ content or trends and develop recommendations/action plans to improve overall employee support and satisfaction.

Experience Profesional

Customer Service oriented with experience of at least 2 years

Bachelors Degree in Administration, Economy, or similar

Advance English level

**Perks And Benefits**:
***International Opportunities****:
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

***Insurance****:
Health, vision, and dental insurance for you and your dependents available from day 1

**Diverse And Inclusive Culture****:
Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.

***Hybrid Work****:
BlueFLEX offers you more flexibility for a better work-life balance and empowers you to continuously perform at a high level regardless of where you're working from. Check eligibility in job description.

SLB offers equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

SLB ofrece igualdad de oportunidades en el empleo. Los Solicitantes cualificadoes son considerados sin distincion de raza, color, religion, sexo, orientacion sexual, identidad de genero, origen nacional, edad, discapacidad u otras caracteristicas protegidas por la ley.

  • HR Process Analyst

    hace 6 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The HR Process Analyst is responsible for providing functional and technical support to users of Human Resources (HR) systems. - Foster HR data quality by working with Transactions and Payroll teams and HR field teams. - Focus on efficiency, quality and compliance of processes. - Ensure implementation of and adherence to global processes. - Perform batch...

  • HR Operations Analyst

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The HR Operations Analyst (HROA) is mainly responsible for the HR Transactions using established procedures and guidelines. This may include HR data quality and integrity in HR systems of record. This person ensures all activities are performed in strict compliance with Schlumberger procedures, employment rules, manuals, policies, and country legislation. -...

  • Junior HR Operations Analyst

    hace 6 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The HR Operations Analyst (HROA) is mainly responsible for the HR Transactions using established procedures and guidelines. This may include HR data quality and integrity in HR systems of record. This person ensures all activities are performed in strict compliance with Schlumberger procedures, employment rules, manuals, policies, and country legislation. -...

  • HR Payroll Analyst

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The HR Payroll Analyst is responsible for ensuring employees are paid accurately and on time by carrying out the required payroll processes and procedures, and for performing activities in strict compliance with Schlumberger procedures, employment rules, manuals, policies and country legislation. - Be responsible for end-to-end payroll processing as detailed...

  • HR Operations Analyst Trainee

    hace 6 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The HR Administrator is responsible for providing administrative and processing support for delivery of Human Resources (HR) services at the location, and for implementing HR processes and actions. - Provide clerical support associated with preparing and filing HR documents, reports, performance indicators and correspondence. - Perform clerical duties...

  • HR Payroll Analyst

    hace 6 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The HR Payroll Analyst is responsible for ensuring employees are paid accurately and on time by carrying out the required payroll processes and procedures, and for performing activities in strict compliance with Schlumberger procedures, employment rules, manuals, policies and country legislation. - Be responsible for end-to-end payroll processing as detailed...

  • HR Services Specialist Trilingual

    hace 3 meses

    Bogotá, Cundinamarca, Colombia B. Braun Business Services S.A.S. A tiempo completo

    Acts as initial entry for all employees, administers incoming queries, provides HR information and performs transactional tasks, solves queries which require specific HR knowledge and higher degree of policy interpretation, focuses lies on compliant administrational / transactional tasks and processes in Workforce Admin HR functional area. **Duties and...

  • HR Analyst

    hace 4 meses

    Bogotá, Cundinamarca, Colombia Besedo Colombia A tiempo completo

    As HR Analyst you will be part of the Colombian HR department, contribuiting mainly with recruitment and also with other duties related to talent management. **Tasks**: Execute the whole cycle of recruitment of operational and mid-seniority levels, striving for the entire organization success. Setting up the job descriptions, reviewing talent needs, and...

  • HR Payroll Analyst

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The HR Payroll Analyst is responsible for ensuring employees are paid accurately and on time by carrying out the required payroll processes and procedures, and for performing activities in strict compliance with Schlumberger procedures, employment rules, manuals, policies and country legislation. - Be responsible for end-to-end payroll processing as detailed...

  • HR Operations Analyst

    hace 4 semanas

    Bogotá, Cundinamarca, Colombia JPMorgan Chase A tiempo completo

    Join JPMorganChase in Colombia and you will be part of this amazing journey and opportunity to provide exceptional service to our employees and their needs, simplifying and automating complex processes. Partner with support teams in India and the Philippines in delivering a superior HR experience, ensuring that processes are fully standardized and optimized,...

  • Sr. Analyst, HR Service

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Emmes Global A tiempo completo

    Overview: **Sr. Analyst, HR Service** **Colombia Remote** Emmes Group: Building a better future for us all. Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research...

  • HR Administrator

    hace 6 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The HR Operations Analyst (HROA) is mainly responsible for the HR Transactions using established procedures and guidelines. This may include HR data quality and integrity in HR systems of record. This person ensures all activities are performed in strict compliance with Schlumberger procedures, employment rules, manuals, policies, and country legislation. -...

  • HR Operations Analyst

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Schlumberger A tiempo completo

    The HR Operations Analyst (HROA) is mainly responsible for the HR Transactions using established procedures and guidelines. This may include HR data quality and integrity in HR systems of record. This person ensures all activities are performed in strict compliance with Schlumberger procedures, employment rules, manuals, policies, and country legislation. -...

  • HR Operations Analyst

    hace 3 meses

    Bogotá, Cundinamarca, Colombia JPMorganChase A tiempo completo

    **JOB DESCRIPTION** Join JPMorganChase in Colombia and you will be part of this amazing journey and opportunity to provide exceptional service to our employees and their needs, simplifying and automating complex processes. Partner with support teams in India and the Philippines in delivering a superior HR experience, ensuring that processes are fully...

  • HR Payroll Analyst

    hace 6 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The HR Payroll Analyst is responsible for ensuring employees are paid accurately and on time by carrying out the required payroll processes and procedures, and for performing activities in strict compliance with Schlumberger procedures, employment rules, manuals, policies and country legislation. - Be responsible for end-to-end payroll processing as detailed...

  • Specialist, HR Services

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Junior HR Payroll Analyst

    hace 6 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The HR Payroll Analyst is responsible for ensuring employees are paid accurately and on time by carrying out the required payroll processes and procedures, and for performing activities in strict compliance with Schlumberger procedures, employment rules, manuals, policies and country legislation. - Be responsible for end-to-end payroll processing as detailed...

  • Senior Specialist, HR Services

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • HR Operations Analyst

    hace 1 mes

    Bogotá, Cundinamarca, Colombia Pearson A tiempo completo

    **HR Operations Analyst** **Our team**: The **Country Care HR** team sits within HR Operations. Our team has a geographical, in-country focus on operational excellence and compliance. We are also the executors and experts of local intelligence. **Our Purpose - Add Life to a Lifetime of Learning** **Key Responsibilities**: - Focus on supporting day-to-day...

  • HR Student Intern

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    **We are SLB** At SLB we create amazing technology that unlocks access to energy for the benefit of all. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act — how to simultaneously reduce emissions while meeting the world's growing energy demands. Ensuring progress for people and the planet, on the...