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Customer Success Specialist Farming

hace 4 meses


Bogotá, Colombia MioDottore A tiempo completo

Descripción de la empresa

Somos una healthtech centrada en promover el acceso a la mejor gestión para médicos que quieren llevar sus consultas al siguiente nivel y gestores que buscan una solución de gama alta y robusta que pueda manejar la operación de extremo a extremo.

Seguimos creciendo a un ritmo acelerado. Nuestros retos serán cada vez mayores y por eso siempre estamos buscando personas comprometidas que se unan al equipo, en varias áreas.

Buscamos personas que quieran crecer, generando un impacto positivo y que compartan nuestra creencia. La idea de que haciendo clínicas y consultorios más eficientes, podemos construir un mundo en el que todos tengan acceso a una atención sanitaria de calidad.

Nuestro propósito es claro, estamos aquí para revolucionar la salud de nuestra gente, desarrollando la gestión clínica del futuro.

Descripción del empleo

Garantizar fortalecer las relaciones con los especialistas para de esta forma efectuar su retención en la plataforma, mediante estrategias individualizadas Fortalecer y desarrollar relaciones efectivas y sostenibles con los especialistas de la plataforma. Promover activamente la plataforma, incluyendo los productos y servicios adicionales que ofrecemos a través de la venta cruzada. Mantener una comunicación efectiva con los clientes y especialistas para comprender sus necesidades y preocupaciones. Capacitación a especialistas de la salud (médicos, asistentes) sobre el uso de nuestra plataforma por medio de llamada y Videollamada. Negociar términos y condiciones con los especialistas para asegurar su permanencia en la plataforma y maximizar la satisfacción del cliente.

Requisitos

2 años de experiencia como Farmer 2 años de experiencia en Servicio al Cliente Capacidad para negociar y resolver conflictos de manera efectiva Capacidad para trabajar de manera autónoma y en equipo. Manejo de CRM Uso y conocimiento de Excel/Sheets

Información adicional

Ofrecemos:

Salario base 2.500.000

Prestaciones de Ley + Superiores Día de cumpleaños compensatorio Trabajo en modalidad híbrida. Oficinas en Bogotá. Bonos de alimentación People Pass  Medicina pre-pagada  Plan de opciones sobre acciones Beneficio de educación para idioma inglés Plataforma Vinco para Educación Continua